ExpressConnect

ExpressConnect

Service Express
+
+

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About

Simplify support and increase your productivity. ExpressConnect is an all-in-one solution designed to power your data center maintenance. Let us identify failures and minimize disruptions with hardware monitoring for your server, storage, and network equipment. Skip placing service calls with automated support. 24/7 support automatically opens tickets using real-time alerts. Fault diagnosis and service insights for every ticket. Secure agentless and email-based solutions. Manage your tickets anytime from anywhere quickly and easily with ExpressConnect. Upload technical documents and share notes to collaborate directly with your engineer. Track real-time service ticket status and view history by agreement, location, or date. Place tickets in your existing ITSM with a custom integration. Accurately forecast plans for infrastructure projects and adjust maintenance coverage with the support data you need.

About

Maximize efficiency of locate teams to ensure accuracy and profitability. Automate ticket workflows by dispersing and prioritizing tickets based on status, location, time of day, etc. Reduce liability, create documentation for work with use of photo attachments. Elevate the right tickets to reduce risk and easily identify which tickets should be prioritized for audit. One call centers are reporting a steady annual increase of locate requests across North America. To meet this challenge, your team needs reliable tools designed to streamline locate activities and deliver peak productivity. KorTerra Locate Management empowers your organization to maximize the use of your staff, reduce costs, and safely and efficiently perform locate work. Automate workflows to minimize costs associated with locator dispatch. Stay on schedule and reduce late locates with tools that ensure productivity.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies in search of a solution to manage their tickets, callbacks, and forecast plans

Audience

Productivity and Risk Management solution for companies wanting to increase operational excellence

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

Free
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Service Express
Founded: 1993
United States
serviceexpress.com/expressconnect/

Company Information

KorTerra
Founded: 1990
United States
www.korterra.com

Alternatives

Alternatives

UtiliSync811

UtiliSync811

UtiliSync
Site24x7 StatusIQ

Site24x7 StatusIQ

ManageEngine
Utilocate

Utilocate

Competers

Categories

Categories

Integrations

Datadog
HPE OneView
Nagios Core
SolarWinds Access Rights Manager
Splunk Cloud Platform
WhatsUp Gold
Zabbix
Zenoss

Integrations

Datadog
HPE OneView
Nagios Core
SolarWinds Access Rights Manager
Splunk Cloud Platform
WhatsUp Gold
Zabbix
Zenoss
Claim ExpressConnect and update features and information
Claim ExpressConnect and update features and information
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Claim KorTerra and update features and information