PrediCXWarwick Analytics
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Related Products
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About
Explorium offers a first-of-its-kind data science platform powered by automatic data discovery and feature engineering. By automatically connecting to thousands of external data sources (premium, partner, and public) and leveraging machine learning to distill the most impactful signals, the Explorium platform empowers data scientists and business leaders to drive decision-making by eliminating the barrier to acquiring the right data and fueling superior predictive power. Try it for free at www.explorium.ai/free-trial
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About
Your contact center is one of your greatest untapped assets. It’s the place where customers are continuously coaching your business. PrediCX is an AI platform which unlocks this value with predictive insight and automation across all channels to optimize both customer experience and customer services. Use AI to discover predictive insight from every customer conversation and interaction - whatever the channel. Recommended actions to enhance profitability and customer experience. Get early warnings of issues, automatic coaching and QA of your agents for all their interactions. Fast track any urgent enquiries or complaints and signpost your customers to the best channel or resource available. AI uses concepts not keywords to classify incoming feedback so analysis is accurate, insightful and not pre-determined. No customer feedback is overlooked. Triage queries automatically from digital channels, automatically classify and assist agents, and enhance chatbots.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Data Scientists, analysts and business leaders looking for external data
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Audience
Contact and call centers requiring a business telephony application to improve their services
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$50K/year
Free Version
Free Trial
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Pricing
$495 per month
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationExplorium
Founded: 2017
United States
www.explorium.ai/
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Company InformationWarwick Analytics
Founded: 2011
United Kingdom
www.warwickanalytics.com
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Categories |
Categories |
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Machine Learning Features
Deep Learning
ML Algorithm Library
Model Training
Natural Language Processing (NLP)
Predictive Modeling
Statistical / Mathematical Tools
Templates
Visualization
Predictive Analytics Features
AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis
Data Discovery Features
Contextual Search
Data Classification
Data Matching
False Positives Reduction
Self Service Data Preparation
Sensitive Data Identification
Visual Analytics
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Machine Learning Features
Deep Learning
ML Algorithm Library
Model Training
Natural Language Processing (NLP)
Predictive Modeling
Statistical / Mathematical Tools
Templates
Visualization
Predictive Analytics Features
AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis
Text Mining Features
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering
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Integrations
SAP Store
Amazon Web Services (AWS)
Freshdesk
Google Cloud Platform
Microsoft Azure
SAP Business One
SAP Cloud Platform
Salesforce
Snowflake
Tapistro
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Integrations
SAP Store
Amazon Web Services (AWS)
Freshdesk
Google Cloud Platform
Microsoft Azure
SAP Business One
SAP Cloud Platform
Salesforce
Snowflake
Tapistro
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