Everest 7

Everest 7

Lynk Software
ResolveCX

ResolveCX

CodeCones
Everest 7 ResolveCX

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Everest 7:

About

Everest by Lynk Software, Inc. is a leading cloud-based complaint management and quality assurance software solution that supports mid-size and large organizations across a variety of industries. Highly customizable and easy to use, Everest helps organizations improve their service quality and increase customer loyalty by ensuring that every concern or issue is managed and handled in an efficient and timely manner. Everest users receive queries and customer complaints through various channels that include phone, email, mobile app, remote call centers, and the company’s website.
ResolveCX:

About

ResolveCX is a cloud-based platform for managing customer complaints, service cases, escalations and customer-impact incidents. It supports email-to-ticket intake, customer and interaction records, configurable case workflows, assignment and routing rules, service-level targets, escalations, dashboards and case reporting. Depending on plan and configuration, AI assists with sentiment analysis, case classification, summaries and response suggestions. Teams can coordinate investigations across departments and handle contacts through web forms, live chat, WhatsApp and social messaging. ResolveCX is designed for customer service and complaint-handling teams, including those in financial services, telecommunications and healthcare. It works alongside existing CRM, contact-center and service-desk systems rather than replacing them. The product is delivered as SaaS, with features and channel availability varying by plan.
Everest 7:

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
ResolveCX:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Everest 7:

Audience

Everest caters to a plethora of verticals that include food, healthcare, manufacturing, and financial services.
ResolveCX:

Audience

Customer service and complaint-handling teams in regulated industries (financial services, telecommunications, healthcare)
Everest 7:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported
ResolveCX:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported
Everest 7:

API

Offers API Not Supported
ResolveCX:

API

Offers API Not Supported
Everest 7:

Screenshots and Videos

ResolveCX:

Screenshots and Videos

Everest 7:

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported
ResolveCX:

Pricing

$15/user/month
Basic: $15/user/month billed annually or $18/user/month billed monthly, for up to 10 users. Growth: $29/user/month and Professional: $43/user/month, billed annually. Enterprise is custom-priced. No setup fee. Prices use a $ symbol; confirm currency and final commercial terms in the quote.
Free Version Not Supported
Free Trial Supported
Everest 7:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
ResolveCX:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Everest 7:

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Supported
ResolveCX:

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
Everest 7:

Company Information

Lynk Software
Founded: 1970
United States
www.lynksoftware.com
ResolveCX:

Company Information

CodeCones
Founded: 2024
United States
resolvecx.global
Everest 7:

Alternatives

Qualityze EQMS Suite

Qualityze EQMS Suite

Qualityze
5.0 out of 5 stars
ResolveCX:

Alternatives

No Alternatives
Everest 7:
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Dot Compliance QMS

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Everest 7:
Everest 7:
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Everest 7:
MasterControl

MasterControl

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ResolveCX:
Everest 7:

Categories

Call Center Supported
CAPA Supported
Quality Management Supported
Returns Management Supported
ResolveCX:

Categories

Everest 7:

Complaint Management Features

Case Management Supported
Complaint Classification Supported
Corrective Actions (CAPA) Supported
Customer Complaint Tracking Supported
Feedback Management Supported
Forms Management Not Supported
Issue Tracking Supported
Quality Assurance Management Supported
Routing Supported
Self Service Portal Supported
Social Media Monitoring Not Supported
Survey Management Not Supported
Everest 7:

Integrations

8x8 Contact Center Not Supported
Avaya Experience Platform Not Supported
Five9 Not Supported
Genesys Cloud CX Not Supported
NiCE CXone Mpower Not Supported
Shopify Not Supported
Webex Contact Center Not Supported
ResolveCX:

Integrations

8x8 Contact Center Supported
Avaya Experience Platform Supported
Five9 Supported
Genesys Cloud CX Supported
NiCE CXone Mpower Supported
Shopify Supported
Webex Contact Center Supported
Everest 7:
Claim Everest 7 and update features and information
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ResolveCX:
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