Everest 7Lynk Software
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ResolveCXCodeCones
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Related Products
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Everest 7:
About
Everest by Lynk Software, Inc. is a leading cloud-based complaint management and quality assurance software solution that supports mid-size and large organizations across a variety of industries. Highly customizable and easy to use, Everest helps organizations improve their service quality and increase customer loyalty by ensuring that every concern or issue is managed and handled in an efficient and timely manner. Everest users receive queries and customer complaints through various channels that include phone, email, mobile app, remote call centers, and the company’s website.
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ResolveCX:
About
ResolveCX is a cloud-based platform for managing customer complaints, service cases, escalations and customer-impact incidents. It supports email-to-ticket intake, customer and interaction records, configurable case workflows, assignment and routing rules, service-level targets, escalations, dashboards and case reporting. Depending on plan and configuration, AI assists with sentiment analysis, case classification, summaries and response suggestions. Teams can coordinate investigations across departments and handle contacts through web forms, live chat, WhatsApp and social messaging. ResolveCX is designed for customer service and complaint-handling teams, including those in financial services, telecommunications and healthcare. It works alongside existing CRM, contact-center and service-desk systems rather than replacing them. The product is delivered as SaaS, with features and channel availability varying by plan.
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Everest 7:
Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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ResolveCX:
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Everest 7:
Audience
Everest caters to a plethora of verticals that include food, healthcare, manufacturing, and financial services.
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ResolveCX:
Audience
Customer service and complaint-handling teams in regulated industries (financial services, telecommunications, healthcare)
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Everest 7:
Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Not Supported
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ResolveCX:
Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Not Supported
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Everest 7:
API
Offers API
Not Supported
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ResolveCX:
API
Offers API
Not Supported
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Everest 7:
Screenshots and Videos |
ResolveCX:
Screenshots and Videos |
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Everest 7:
Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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ResolveCX:
Pricing
$15/user/month
Basic: $15/user/month billed annually or $18/user/month billed monthly, for up to 10 users. Growth: $29/user/month and Professional: $43/user/month, billed annually. Enterprise is custom-priced. No setup fee. Prices use a $ symbol; confirm currency and final commercial terms in the quote.
Free Version
Not Supported
Free Trial
Supported
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Everest 7:
Reviews/
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ResolveCX:
Reviews/
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Everest 7:
Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
|
ResolveCX:
Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Everest 7:
Company InformationLynk Software
Founded: 1970
United States
www.lynksoftware.com
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ResolveCX:
Company InformationCodeCones
Founded: 2024
United States
resolvecx.global
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Everest 7:
Alternatives |
ResolveCX:
AlternativesNo Alternatives
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Everest 7:
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Everest 7:
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Everest 7:
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ResolveCX: | |||||
Everest 7:
Categories |
ResolveCX:
Categories |
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Everest 7:
Complaint Management Features
Case Management
Supported
Complaint Classification
Supported
Corrective Actions (CAPA)
Supported
Customer Complaint Tracking
Supported
Feedback Management
Supported
Forms Management
Not Supported
Issue Tracking
Supported
Quality Assurance Management
Supported
Routing
Supported
Self Service Portal
Supported
Social Media Monitoring
Not Supported
Survey Management
Not Supported
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Everest 7:
Integrations
8x8 Contact Center
Not Supported
Avaya Experience Platform
Not Supported
Five9
Not Supported
Genesys Cloud CX
Not Supported
NiCE CXone Mpower
Not Supported
Shopify
Not Supported
Webex Contact Center
Not Supported
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ResolveCX:
Integrations
8x8 Contact Center
Supported
Avaya Experience Platform
Supported
Five9
Supported
Genesys Cloud CX
Supported
NiCE CXone Mpower
Supported
Shopify
Supported
Webex Contact Center
Supported
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Everest 7:
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ResolveCX:
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