SonicView

SonicView

Provana
+
+

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About

In 1996, CEO John Liedl and CFO Renate Liedl opened our doors with the goal of introducing the most innovative technology to the North American market. Our first suite of products was diverse; among other things it included software for electromagnetic design. Over time our focus shifted towards manufacturing software, software development and specialized integration projects. As the company evolved into what it is today, we took care not to lose sight of the principles instilled by our founders, nor what really made Eurosoft successful: the customers and partners that put their trust in us. We are proud of our sterling reputation for customer service and integrity, and will continue to seek out and promote the highest quality software and technology. We would like to thank our customers and partners for their support and look forward to working with you for many years to come!

About

A robust, scalable call recording platform to transform your contact center. What does not get measured, does not improve. With the ability to access, replay, grade and supervise calls, managers have a direct line of sight into what’s happening on the floor, and monitor employees’ interactions with consumers. Effortlessly know what’s going right, and use it to fix what’s going wrong! Exercise superior quality control by the ability to sample calls, and grading and analyzing them. With SonicView, you can examine conversations made by your agents and implement an accessible Quality Control program. Our recording software also equips you to grade individual calls, which further helps in providing training and assessment to your agents. Maintain PCI compliance with the ability to stop recording during an exchange of sensitive information, erase part of the recording which contain sensitive information, or mark certain recordings as sensitive and render them “unqueriable”.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Manufacturers requiring an optimization and nesting, scripting, and data management solution

Audience

Call centers seeking an omnichannel contact center solution to streamline operations and delight their customers

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$4000.00/one-time/user
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Eurosoft
United States
www.eurosoftinc.com

Company Information

Provana
Founded: 2011
United States
www.provana.com/sonicview-call-recording

Alternatives

Alternatives

RECITE

RECITE

Numonix
Hyphen HomeFront

Hyphen HomeFront

Hyphen Solutions
Feed Supervisor Software

Feed Supervisor Software

Supervisor Systems
VoIP Recording software

VoIP Recording software

Applied Business Technologies

Categories

Categories

Call Recording Features

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Integrations

2020 Design Live
2020 Fusion Live
2020 Giza
2020 Maker
2020 Visual Impression
Foxit eSign
Insight

Integrations

2020 Design Live
2020 Fusion Live
2020 Giza
2020 Maker
2020 Visual Impression
Foxit eSign
Insight
Claim Eurosoft and update features and information
Claim Eurosoft and update features and information
Claim SonicView and update features and information
Claim SonicView and update features and information