OutcomeWatch

OutcomeWatch

MoeZee Shop
+
+

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About

Increasing customer expectations bring reduced customer tolerance to poor quality service and delays in delivery. While customers want to track end-to-end order status on their preferred channels, there is a tendency to cancel or make last-minute changes to orders in the absence of this. The quality of service risk level is further elevated for complex, multi-vendor-created packages due to uncoordinated order processes. Etiya Order Management provides flexible, catalog-driven order capture, decomposition, validation, negotiation, orchestration, and execution with jeopardy, exception, and fall-out management. It flexibly configures and customizes all customer interaction flows between a company and its customers. It captures orders from all sales portals and validates orders to maintain business integrity. It can handle millions of orders per day. Catalog-driven order fulfillment enables operators to speed new offers to market and make fulfillment process changes with ease.

About

OutcomeWatch is a Shopify app that checks whether order automations produced the expected result and flags failures. Shopify Flow or another app can report success while an order is still wrong, such as a missing VIP tag or fulfillment hold. Merchants choose an order event, including order creation, payment, cancellation or a fulfillment change, define an expected outcome such as a tag or financial or fulfillment status, and set a grace period. After the deadline, OutcomeWatch rechecks the order's actual Shopify state and logs an incident showing what was expected and what Shopify reported. Paid plans send an email for each new incident. The app is read-only: it reports missing outcomes and does not change store data. The Free plan includes one watchdog and 100 checks per month; Starter includes up to 10 watchdogs, email alerts and 30-day incident history, with a 7-day free trial.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies searching for a real-time catalog order management solution

Audience

Shopify merchants who use Flow, apps or manual rules to tag orders, place holds or process cancellations

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$19/month
Free plan: 1 watchdog and 100 checks per month. Starter: $19 per month, with 10 watchdogs, email alerts, and 30-day incident history; includes a 7-day free trial.
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Etiya
Founded: 2004
Holland
www.etiya.com/en/products/order-management

Company Information

MoeZee Shop
Egypt
apps.shopify.com/outcomewatch

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Categories

Order Management Supported

Categories

Integrations

Resend Not Supported
Shopify Not Supported

Integrations

Resend Supported
Shopify Supported
Claim Etiya Order Management and update features and information
Claim Etiya Order Management and update features and information
Claim OutcomeWatch and update features and information
Claim OutcomeWatch and update features and information