Envoy

Envoy

Envoy, Inc.
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About

Envoy is transforming modern workplaces for hybrid work and safely bringing people together so they can connect, collaborate, and thrive. Envoy’s workplace platform has redefined how companies welcome visitors, keep employees safe, book desks and conference rooms, and manage deliveries in over 14,000 locations around the globe by designing products for a flexible workplace experience. With more than 100,000 new sign-ins every day, Envoy Visitors creates a warm welcome for guests while safeguarding people, property, and ideas. Envoy Protect confirms employees are healthy and helps to coordinate schedules before they come on-site. Envoy Desks gives employees the flexibility to reserve a desk for the days they are in the office to collaborate with teammates. Envoy Rooms provides a simple solution to book meeting rooms and free up unused space. Envoy Deliveries ensures packages reach their recipients without mailroom pile-ups.

About

Pave the way for conversational commerce. Deliver outstanding service. Improve CX. Are you ready for conversational commerce? Today’s consumers expect hyper-personalised service conversations, in real-time, in any channel they choose. To deliver on that, companies first need to get their customer service house in order. With The ROBIN Program we help teams improve customer SLAs, work more efficiently, and start selling more. The Program includes a Conversation Console linked to your own data warehouse, plus data-driven Coaching. Once you have service under control, our Growth suite helps you scale. Add more channels. Automate more. Boost performance. And start adapting to conversational commerce — step by step. All questions, from all channels, in one easy-to-use console. No tickets. No queues. No drama. Advanced routing of questions to the right rep, all customer data displayed alongside. Features include dynamic webform and Live chat, customer co-browsing.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies of all sizes and industries

Audience

For online stores and etraders looking for e-commerce customer service plus software

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

Free
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 4.7 / 5
ease 4.7 / 5
features 4.5 / 5
design 4.7 / 5
support 4.7 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Envoy, Inc.
Founded: 2013
United States
envoy.com/

Company Information

ROBIN
Founded: 2011
Netherlands
www.robinhq.com

Alternatives

Alternatives

Flexwhere

Flexwhere

Dutchview
Mail Envoy

Mail Envoy

BizPortals Solutions

Categories

Categories

Mailroom Management Features

Barcode Scanning
CASS Certified
Duplicate Management
Graphical Mail Piece Designer
Intelligent Mail Support
Job Management
Package Tracking
PAVE Certified Presorting
Signature Capture

Meeting Room Booking System Features

Digital Signage
Internal Meetings
Multi-Location
Online Booking
Payment Processing
Third Party Booking
Utilization Reporting
Vendor Management
Visitor Management

Space Management Features

Change Management
Design Management
Floor Plans & Maps
For Offices
For Retail
Occupancy Management
Planogramming
Shelf Planning
Space Reservation
Usage Tracking / Analytics

Visitor Management Features

Alerts/Notifications
Badge Management
Document Management
ID Scan
Pre-Registration
Registration Management
Self Check-in
Visitor Tracking
Watch List

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Integrations

Beam AI
Beats
Cisco Webex
Docusign
Easyflow
Eventbrite
Genea Submeter Billing
GoodTime
Google Drive
Google Hangouts
HqO Workplace Experience Platform
Kong Konnect
Microsoft OneDrive
Okta
RingCentral RingCX
Salesforce
Shift
WiserNotify
Zoho One
Zoom Team Chat

Integrations

Beam AI
Beats
Cisco Webex
Docusign
Easyflow
Eventbrite
Genea Submeter Billing
GoodTime
Google Drive
Google Hangouts
HqO Workplace Experience Platform
Kong Konnect
Microsoft OneDrive
Okta
RingCentral RingCX
Salesforce
Shift
WiserNotify
Zoho One
Zoom Team Chat
Claim Envoy and update features and information
Claim Envoy and update features and information
Claim ROBIN and update features and information
Claim ROBIN and update features and information