eGain Analytics

eGain Analytics

eGain Corporation
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About

Ask research-backed questions and get timely accurate feedback for each lifecycle stage: on-boarding, engagement, and more. Achieve high participation rates and get buy-in from everyone, every time. Encourage two-way communication without compromising employee's confidentiality. Build multi-language surveys in one click. Slice and dice the data, filter up to two layers to uncover which areas of your organization need priority right now. Measure programs efficiency and analyse the returns on your people initiatives.Track employee loyalty and engagement in real time. Managers can also slice and dice their own data to have greater depth of the results for their team. Know when your people want to leave before they do and reduce regrettable attrition. Customise and export reports to a variety of formats that are ready to share instantly. Action plan with immediate ROI on targeted drivers of engagement.

About

eGain Analytics makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively. Measure performance by agent, queue, call type, category and more. The highly flexible report builder wizard allows data to be grouped, sorted, sliced-&-diced by a number of business hierarchies for a 360 degree view. Contact center managers gain visibility of a host of data, with contact volumes, abandon rates, response times and service levels being just the tip of the iceberg. Knowledge managers gain visibility of article views, feedback, search behavior, contact deflection and a whole lot more.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

HR departments searching for an Employee Survey solution

Audience

Customer engagement platform for enterprises

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

EngageRocket
Founded: 2016
Singapore
www.engagerocket.co

Company Information

eGain Corporation
Founded: 1997
United States
www.egain.com/products/analytics/

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Alternatives

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Categories

Employee Survey Supported

Categories

Digital Analytics Supported

Integrations

Talkdesk Not Supported

Integrations

Talkdesk Supported
Claim EngageRocket and update features and information
Claim EngageRocket and update features and information
Claim eGain Analytics and update features and information
Claim eGain Analytics and update features and information