eGain AnalyticseGain Corporation
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Related Products
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About
Ask research-backed questions and get timely accurate feedback for each lifecycle stage: on-boarding, engagement, and more. Achieve high participation rates and get buy-in from everyone, every time. Encourage two-way communication without compromising employee's confidentiality. Build multi-language surveys in one click. Slice and dice the data, filter up to two layers to uncover which areas of your organization need priority right now. Measure programs efficiency and analyse the returns on your people initiatives.Track employee loyalty and engagement in real time. Managers can also slice and dice their own data to have greater depth of the results for their team. Know when your people want to leave before they do and reduce regrettable attrition. Customise and export reports to a variety of formats that are ready to share instantly. Action plan with immediate ROI on targeted drivers of engagement.
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About
eGain Analytics makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively. Measure performance by agent, queue, call type, category and more. The highly flexible report builder wizard allows data to be grouped, sorted, sliced-&-diced by a number of business hierarchies for a 360 degree view. Contact center managers gain visibility of a host of data, with contact volumes, abandon rates, response times and service levels being just the tip of the iceberg. Knowledge managers gain visibility of article views, feedback, search behavior, contact deflection and a whole lot more.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
HR departments searching for an Employee Survey solution
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Audience
Customer engagement platform for enterprises
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationEngageRocket
Founded: 2016
Singapore
www.engagerocket.co
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Company InformationeGain Corporation
Founded: 1997
United States
www.egain.com/products/analytics/
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Categories |
Categories |
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Integrations
Talkdesk
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