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About

People want to talk to people, not marketing blasts. Emotive enables eCommerce businesses to scale 1:1 relationships with every customer through conversational texting. Emotive is the world’s first and only human-to-human marketing platform. Your shoppers don’t want more marketing automation. They have questions and just want a real salesperson to help them find the perfect product. We have a real team of people texting your website leads, optimizing for conversions (and trust). People want to talk to people, not bots or marketing blasts. Set up campaigns, let human-verified AI do the rest. Our secret: real humans with AI superpowers. Proprietary technology enables our sales agents to answer questions, offer deals, and drive conversions at lightning speeds. Track sales and pull data from your eCommerce platform (Shopify, Magento, BigCommerce, etc). Send one off conversations to your customer service portal (Zendesk, Gorgias, Slack, etc.)

About

Drive up to 5x higher conversions, reach new customers, convert more pipeline, and keep existing customers engaged—all with the power of TextUs. TextUs is the most flexible, easiest-to-use business texting platform on the market. Automate your SMS with sequences or Keywords, have conversational 1:1 messages or send personalized SMS campaigns to an audience segment. The power of TextUs allows you to start connecting with your customers in ways that get attention.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Companies that want a powerful SMS marketing solution

Audience

Reach new customers, convert more pipeline, and keep existing customers engaged.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

$749 per month
Two-way Messaging
SMS Campaigns (Basic or Pro)
10-Digit Texting Number
Unlimited Contacts and Users
Shared Inboxes
Analytics & Reporting
Unlimited Keywords
Unlimited Automated Sequences
Integrations (HubSpot, Salesforce, etc.)
API Access
Toll-Free / Short-Code Eligible
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 1.0 / 5
ease 2.0 / 5
features 2.5 / 5
design 3.0 / 5
support 1.0 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 4.0 / 5
support 4.0 / 5

Pros & Cons from Real Users

Pros

  • Nothing i didn't like anything. Although the website is easy to use there are a lot of hidden stuff you cant easily find.
  • In the beginning, I really like the team that we were working with, and felt that they truly cared about my brand and bringing something to the table with SMS messaging. They had an ROI guarantee that was a great hook.

Cons

  • Bad customer service they take days to respond to you.
  • It was all downhill from there. After about a year on the platform, our attentive team was replaced by one who really could care less. They seemed hyper focused on getting us to send as many text messages as possible without regard for whether it would bring a return on the very high cost of sending so many messages. I also found out that they took our entire previous SMS list of 17,000 people and uploaded it to our Emotive account , including those who had opted out. Also, whatever you do, do not give them your credit card. And thousands of dollars with or without your consent.

Pros & Cons from Real Users

Pros

  • TextUs is easy to use and we get a good response to our messages. Support is quick to respond to issues. Our account manager is wonderful - helpful and provides proactive communication.

Cons

  • We have had some unforeseen issues that took a while to resolve. Better communication from leadership needed at times.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Emotive
Founded: 2018
United States
emotive.io

Company Information

TextUs
Founded: 2012
United States
www.textus.com

Alternatives

Community.com

Community.com

Community

Alternatives

Fext

Fext

Pericarp Software
Attentive

Attentive

Attentive Mobile
Rectxt

Rectxt

Keeyora
SMS-Magic

SMS-Magic

Screen-Magic Mobile Media Inc

Categories

Bulk SMS Supported
SMS Marketing Supported

Categories

Bulk SMS Supported
Live Chat Supported
Recruiting Supported
SMS API Supported
SMS Marketing Supported

SMS Marketing Features

2-Way Messaging Supported
Artificial Intelligence Supported
Contact Management Supported
Mass Texting Supported
Message Personalization Supported
MMS Supported
Mobile Coupons Not Supported
Mobile Keywords Supported
Polls / Voting Supported
Reporting/Analytics Supported
Scheduled Messaging Supported
Shortcodes Supported
Text-to-Win Supported

Recruiting Features

Assessments Not Supported
Background Screening Supported
CRM Supported
Interaction Tracking Supported
Internal HR Supported
Interview Management Supported
Job Board Posting Supported
Job Requisition Not Supported
Onboarding Supported
Recruiting Firms Supported
Reference Checking Not Supported
Resume Parsing Not Supported
Self Service Portal Supported

Workforce Management Features

Budgeting & Forecasting Not Supported
Contractor Management Not Supported
Employee Lifecycle Management Not Supported
Labor Projection Not Supported
Performance Appraisal Not Supported
Recruiting Management Supported
Scheduling Supported
Skills Tracking Not Supported
Time & Attendance Supported
Variable Workforce Not Supported

Integrations

Zapier Supported
Allo Not Supported
Axis LMS Supported
Canopy Supported
Greenhouse Not Supported
Help Scout Supported
HubSpot Customer Platform Not Supported
Kustomer Supported
Magento Supported
OptiMonk Supported
Oracle Fusion Cloud HCM Not Supported
Oracle Taleo Not Supported
Planfix Not Supported
Privy Supported
Shopify Supported
Slack Supported
Stackreaction Supported
Staffing Engine Not Supported
Workday HCM Not Supported
Zaius Supported

Integrations

Zapier Supported
Allo Supported
Axis LMS Not Supported
Canopy Not Supported
Greenhouse Supported
Help Scout Not Supported
HubSpot Customer Platform Supported
Kustomer Not Supported
Magento Not Supported
OptiMonk Not Supported
Oracle Fusion Cloud HCM Supported
Oracle Taleo Supported
Planfix Supported
Privy Not Supported
Shopify Not Supported
Slack Not Supported
Stackreaction Not Supported
Staffing Engine Supported
Workday HCM Supported
Zaius Not Supported
Claim Emotive and update features and information
Claim Emotive and update features and information
Claim TextUs and update features and information
Claim TextUs and update features and information