Ember

Ember

Kanerika
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About

View our luxury second-home listings. Or tell us where you'd like to own - and we'll use our market-leading intelligence to guarantee the smoothest path to second-home ownership. We take care of the legal entity formation, bring together co-owners, coordinate escrow and closing, and manage all other sales details. At closing, you and your co-owners enjoy 100% ownership. For the life of your ownership, we manage the property, lawn, maintenance, and repairs. We also coordinate all regulatory filings, mortgage payments, insurance, and property taxes. Congratulations, you can enjoy vacation-home living, the way it was meant to be. Whether the slopes of Park City or the sandy beaches of California, Ember operates in top second-home destinations and is expanding quickly. Ember owners share monthly operating expenses, pro rata. All expenses are passed along at cost, with no markup.

About

Ember is an AI customer service agent from Kanerika. It connects to your existing helpdesk and knowledge base, including Zendesk, through secure API integrations, with no platform migration. Incoming queries from email and chat are classified by topic, intent, and urgency. Ember drafts context-aware responses from your knowledge base and past ticket history. High-confidence queries resolve automatically. Complex or sensitive ones are routed to the right human specialist with the full conversation attached. Each resolved query becomes a structured summary, so response times and trends show up in reporting. Ember deploys within your own infrastructure, keeping customer data inside your environment. Your team sets the escalation paths, confidence thresholds, and auto-resolve rules.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Fractional Ownership solution for businesses

Audience

Customer service and support teams at enterprises with high query volumes, including banking and finance, pharma, healthcare, insurance, manufacturing, automotive, retail, and logistics.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Ember
Founded: 2021
United States
www.emberhome.com

Company Information

Kanerika
Founded: 2015
United States
kanerika.com

Alternatives

Alternatives

Fin

Fin

Intercom

Categories

Categories

Integrations

FusionCharts Supported
SEATEXT AI Supported
Sails Supported

Integrations

FusionCharts Not Supported
SEATEXT AI Not Supported
Sails Not Supported
Claim Ember and update features and information
Claim Ember and update features and information
Claim Ember and update features and information
Claim Ember and update features and information