Elixir Cloud

Elixir Cloud

Elixir Technologies
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About

Elixir Cloud (formerly Elixir Tango), the end-to-end customer communications management platform, lets you build deeper connections with customers, members, and policyholders with personalized communications tailored to their preferred channels — all at enterprise scale. Elixir Cloud leverages Elixir’s decades of expertise in customer comms to deliver a CCM platform built for modern customer experiences: Powerful features, low-code usability, security by design, turnkey scalability, and sensible integrations ensure smooth operations and better experiences at every touchpoint. Elixir Cloud is built to simplify the entire CCM lifecycle, from data and design through collaboration and delivery.

About

Designed for omnichannel customer communication management (CCM), OpenText™ Exstream leverages the data and content that already exists within the organization to transform typical customer communications into highly-personalized, engaging customer experiences on the preferred digital and print channels, screen sizes and devices of the customer. With on-premises and cloud deployment options, Exstream is scalable to fit the needs of any department or complex enterprise environment and its accelerator packages allow for easy integration with core systems to speed key business processes. CCM software enables organizations to create, manage and deliver highly-targeted, relevant customer communications for multiple digital and print channels. This includes letters, invoices, bills, statements and other customer correspondence. The best customer communications software helps companies streamline and automate their customer communications, support customer engagement initiatives.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies that care about connection, security, and efficiency in their customer communications.

Audience

Organizations searching for an omnichannel customer communication management solution for optimizing customer experience

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Custom
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 2.0 / 5
ease 1.0 / 5
features 3.0 / 5
design 1.0 / 5
support 2.0 / 5

Pros & Cons from Real Users

Pros

  • Fast processing, but only with latin1 input charset. Facilitates teamwork, as you have to ask for help. Not much pros.

Cons

  • Convoluted interface with lots of elements that have far from self-explanatory names not matching the obtained effect. Order of execution is sprinkled all over the place. Impossible to learn by doing - you will have unacceptably high error rates. So you need inhouse experts to use it. And they need extreme discipline to not make a mess. Has every possible functionality just patched on top willy nilly somewhere. Can run on Linux, but needs a Windows server just for licensing. And development too only on Windows. Has no layer concept for visual design.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Elixir Technologies
Founded: 1985
United States
elixir.com/product/elixir-cloud

Company Information

OpenText
Canada
www.opentext.com/products-and-solutions/products/customer-experience-management/customer-communications-management/opentext-exstream

Alternatives

Alternatives

Elixir EHR

Elixir EHR

Mirketa Inc.
Membrane Framework

Membrane Framework

Software Mansion
M/Series

M/Series

kühn & weyh Software

Categories

Categories

Customer Communications Management Features

Batch Communications Supported
Chat / Messaging Supported
Content Management Supported
Email Distribution Supported
Interactive Content Not Supported
Multi-Channel Communications Supported
On-Demand Communications Supported
Personalization Supported
Print Management Supported
Template Management Supported
Video Content Not Supported

Portal Features

Chat Not Supported
Collaboration Supported
Content Management Supported
Document Management Supported
File Sharing Not Supported
Search Supported

Integrations

Salesforce Supported
Alfresco Digital Business Platform Supported
Docusign Supported
JSON Supported
Mediawide Personalized Video Platform Not Supported
Messagepoint Not Supported
Microsoft 365 Not Supported
Microsoft Dynamics 365 Supported
OpenText Core Content Management Not Supported
OpenText Core Share Not Supported
Oracle Cloud Infrastructure Not Supported
SAP Cloud Platform Not Supported
SAP S/4HANA Supported
WhatsApp Supported

Integrations

Salesforce Supported
Alfresco Digital Business Platform Not Supported
Docusign Not Supported
JSON Not Supported
Mediawide Personalized Video Platform Supported
Messagepoint Supported
Microsoft 365 Supported
Microsoft Dynamics 365 Not Supported
OpenText Core Content Management Supported
OpenText Core Share Supported
Oracle Cloud Infrastructure Supported
SAP Cloud Platform Supported
SAP S/4HANA Not Supported
WhatsApp Not Supported
Claim Elixir Cloud and update features and information
Claim Elixir Cloud and update features and information
Claim OpenText Exstream and update features and information
Claim OpenText Exstream and update features and information