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About

Studies show that employees spend 2 hours every day searching for information. Only to be able to perform at their job. It is now the right moment to empower your teams to use this time on what matters. Elium offers a trusted and flexible source for sharing and enriching company knowledge. It helps streamline the decision-making process, improves collaboration and the ability to innovate. Company-wide procedures, key project learnings or market insights? They all have a place in Elium. Give your team the right tools to share and capitalise on company knowledge. Easily search inside stories or embedded files. Find the most relevant knowledge in seconds. Capturing knowledge is one thing, but making sure it stays relevant over time is a different story. With smart tools, Elium empowers teams to act on existing knowledge and collaborate around key insights.

About

An AI knowledge management platform created by CX experts with 10+ years of experience in omnichannel customer service. Great customer experience is no longer a differentiator — It’s a must. When every conversation matters – Knowmax ensures seamless customer interactions with guides and self-care assistance across touch points. Empower support advisors and customers with AI backed knowledge management system. Semantic Search helps improve the findability of information, reduces time to access right information and ensures accurate resolution in the first contact. Ensuring harmony in the information going to the customer from assisted and digital Channels, else experience goes for a toss. Empowering your Champions with the right tools which helps them to take the next best action within a few clicks while solving customer’s query.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Business, schools, colleges, universities and apprenticeships looking for a knowledge sharing solution

Audience

Telecom, banking and insurance companies in need of an AI knowledge management platform

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.0 / 5
ease 4.0 / 5
features 5.0 / 5
design 4.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • AI-guided knowledge management is a standout feature, enabling teams to easily access the most accurate and relevant information across multiple channels, ensuring a consistent and mistake-free customer experience.

Cons

  • While Knowmax offers impressive functionality, the interface can be overwhelming for new users.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Elium
Founded: 2008
Belgium
www.elium.com

Company Information

Knowmax
Founded: 2017
India
www.knowmax.ai

Alternatives

Alternatives

Theum

Theum

Theum AG
Notion

Notion

Notion Labs
Shelf

Shelf

Shelf.io
Confluence

Confluence

Atlassian
RightAnswers

RightAnswers

Upland Software

Categories

Corporate Wiki Supported

Categories

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Supported
Collaboration Supported
Content Management Supported
Decision Tree Supported
Discussion Boards Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Not Supported
Collaboration Not Supported
Content Management Supported
Decision Tree Supported
Discussion Boards Not Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported

Customer Experience Features

Action Management Not Supported
Analytics Supported
Customer Segmentation Not Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Supported
Multi-Channel Collection Supported
Sentiment Analysis Not Supported
Survey Management Not Supported
Text Analysis Not Supported
Trend Analysis Not Supported

Customer Service Features

Alerts / Escalation Not Supported
Appointment Management Not Supported
Call Center Management Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Supported
Workflow Management Supported

Integrations

Amanote Supported
Ameyo by Exotel Not Supported
Dropbox Supported
Freshchat Not Supported
Freshdesk Not Supported
Genesys Cloud CX Not Supported
Gmail Supported
Google Chrome Not Supported
Google Docs Supported
Google Drive Supported
Google Workspace Supported
Microsoft 365 Supported
Microsoft OneDrive Supported
Microsoft Outlook Supported
Salesforce Not Supported
Zendesk Not Supported

Integrations

Amanote Not Supported
Ameyo by Exotel Supported
Dropbox Not Supported
Freshchat Supported
Freshdesk Supported
Genesys Cloud CX Supported
Gmail Not Supported
Google Chrome Supported
Google Docs Not Supported
Google Drive Not Supported
Google Workspace Not Supported
Microsoft 365 Not Supported
Microsoft OneDrive Not Supported
Microsoft Outlook Not Supported
Salesforce Supported
Zendesk Supported
Claim Elium and update features and information
Claim Elium and update features and information
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Claim Knowmax and update features and information