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About

Edra is an AI automation platform that learns how a business actually operates and turns existing operational data into knowledge AI agents can execute. Instead of relying on teams to manually document processes through interviews and workshops, it reads tickets, logs, and messages to reverse-engineer workflows and organize them into a library of executable knowledge. This zero-setup discovery gives teams visibility into how work is performed across their existing systems. Edra then converts that knowledge into human-readable playbooks that define the rules behind automation, allowing users to review, edit, and own the instructions before deploying AI agents directly into the platforms they already use. It is designed to avoid black-box automation by making the knowledge and rules powering agents transparent and manageable.

About

Espressive's Barista Agent Co-Pilot is an AI-powered solution designed to enhance service desk operations by integrating seamlessly with existing systems such as ServiceNow, CXone, AWS Connect, and Genesys. It offers features like New Ticket Enrichment, which uses AI to predict ticket attributes and retrieve relevant knowledge, and Barista Live Translation, enabling agents to communicate effectively across different languages. Agents can access BaristaGPT directly within tickets or chats, providing immediate assistance and automation capabilities. The platform also includes Automatic Knowledge Generation, creating new knowledge articles from resolved tickets to improve future issue resolution. By reducing mean time to resolution (MTTR), increasing first call resolution, and minimizing escalations, Barista Agent Co-Pilot enhances agent productivity and shortens the onboarding period for new agents.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

IT, support, and operations teams requiring a tool to capture business processes from existing data and turn them into transparent AI automation

Audience

IT service desk managers requiring a tool to improve operational efficiency and agent productivity through AI-driven automation and support

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Edra
Founded: 2024
United States
edra.ai/

Company Information

Espressive
Founded: 2017
United States
www.espressive.com/platform/products/agent-co-pilot

Alternatives

Alternatives

CREAO

CREAO

CREAO AI

Categories

Categories

Integrations

ServiceNow
Zendesk
Amazon Connect
Asset Panda
BambooHR
Boomi
Cherwell HR Service Management
Cherwell Software
Freshservice
GitHub
Google Workspace
Jira Service Management
Microsoft 365
Microsoft Azure
NiCE CXone Mpower
Resolve
SAP SuccessFactors
Trello
Twilio
Workday Adaptive Planning

Integrations

ServiceNow
Zendesk
Amazon Connect
Asset Panda
BambooHR
Boomi
Cherwell HR Service Management
Cherwell Software
Freshservice
GitHub
Google Workspace
Jira Service Management
Microsoft 365
Microsoft Azure
NiCE CXone Mpower
Resolve
SAP SuccessFactors
Trello
Twilio
Workday Adaptive Planning
Claim Edra and update features and information
Claim Edra and update features and information
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Claim Espressive Barista and update features and information