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About

Echo AI is the first generative AI-native conversation intelligence platform that transforms every word your customers say into actionable insights to drive growth. It analyzes every single conversation across all channels with human-level depth, providing leaders with answers to critical strategic questions that enhance growth and retention. Built from the ground up on generative AI, Echo AI supports all major third-party and hosted large language models, with new models continually added and evaluated to ensure access to the latest advancements. Users can begin analyzing conversations immediately without training, or utilize powerful, prompt-level customization to meet specific requirements. The platform's infrastructure generates hundreds of millions of data points from millions of conversations with over 95% accuracy, designed to handle enterprise-scale operations. Echo AI detects subtle intent and retention signals from customer data.

About

Launch your CX performance and insights into a new age. Happitu is a workforce and scripting platform that acts as your service team's personal coach, giving them the process, resources, and insights to deliver the perfect customer experience over the phone. It analyzes 100% of your interactions and highlights what your customers actually experience. With Happitu Vision, all of your customer calls are automatically recorded, analyzed, and scored against a variety of CX metrics. A comprehensive dashboard view immediately identifies opportunities for CX improvement and allows you to drill down to relevant moments in your customer interactions. Design your own metrics to monitor unique and changing customer interactions. Easily search for calls by sentiment and quickly identify where those key moments occur. Happitu guide supports you agents by guiding them through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Customer service managers searching for a tool to enhance team performance and customer satisfaction

Audience

Businesses in need of a tool providing resources and insights to manage their interaction and deliver the perfect customer experience

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$25 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Echo AI
United States
www.echoai.com

Company Information

Happitu
United States
happitu.com

Alternatives

Alternatives

Prodigal

Prodigal

Prodigal Technologies

Categories

Categories

Integrations

Amazon Connect
Codestral
ContactEngine
Five9
Freshdesk
Genesys Cloud CX
Gladly
Google Cloud Platform
Helpshift
Hugging Face
Meta AI
Ministral 3B
Ministral 8B
Mistral NeMo
Mixtral 8x22B
Mixtral 8x7B
NiCE CXone Mpower
OpenAI
RingCentral RingCX
Zendesk

Integrations

Amazon Connect
Codestral
ContactEngine
Five9
Freshdesk
Genesys Cloud CX
Gladly
Google Cloud Platform
Helpshift
Hugging Face
Meta AI
Ministral 3B
Ministral 8B
Mistral NeMo
Mixtral 8x22B
Mixtral 8x7B
NiCE CXone Mpower
OpenAI
RingCentral RingCX
Zendesk
Claim Echo AI and update features and information
Claim Echo AI and update features and information
Claim Happitu and update features and information
Claim Happitu and update features and information