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About

Low-Code Platform for Customer Service & Back Office. Simple Journeys. Complex Journeys. And everything in between. Low-Code Platform for Customer Service & Back Office Simple Journeys. Complex Journeys. And everything in between. AppBase for Customer Service is a dynamic case management and Customer 360 platform to handle more than just simple ticketing. Leave the challenge of managing a slew of customer emails to AppBase Email Help Desk. AppBase treats all of your emails like cases; enabling seamless organization and collaboration.

About

Manage and collaborate on business processes from inception to resolution on a secure and scalable web platform. Document and fill in the necessary information to keep track of essential details you and your team might need. Pass the case to an area, team, or user to receive additional information or grant ownership of the case to the pertaining area. View every interaction that has taken place such as comments, attachments, and case history that has led up to its resolution. No need to jump from one program or window to another. Save time by finding everything inside the case. Every industry is different and so are their processes. With Followit you will be able to customize to your business needs as much as you want, even if your processes are unstructured. How do you know if your employees or your processes are being efficient? How can you discover bottlenecks? More than 12 case report options, filters, and employee KPI’s that go from macro to micro.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies interested in a powerful low-code platform for BPM and customer service

Audience

Enterprises searching for a software solution to track their work processes, optimize collaboration, and improve efficiency

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Eccentex
Founded: 2007
United States
www.eccentex.com

Company Information

Followit
Founded: 2015
www.followit.com

Alternatives

Alternatives

Living Systems Process Suite

Living Systems Process Suite

Whitestein Technologies
Intrexx

Intrexx

United Planet GmbH
FloSuite

FloSuite

Infographics UK
Case Jacket

Case Jacket

Jacket Software

Categories

Categories

Business Process Management Features

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management

Integrations

Google Chrome
Microsoft Azure
Slack

Integrations

Google Chrome
Microsoft Azure
Slack
Claim Eccentex AppBase and update features and information
Claim Eccentex AppBase and update features and information
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