Eccentex AppBaseEccentex
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Related Products
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About
Low-Code Platform for Customer Service & Back Office. Simple Journeys. Complex Journeys. And everything in between. Low-Code Platform for Customer Service & Back Office Simple Journeys. Complex Journeys. And everything in between. AppBase for Customer Service is a dynamic case management and Customer 360 platform to handle more than just simple ticketing. Leave the challenge of managing a slew of customer emails to AppBase Email Help Desk. AppBase treats all of your emails like cases; enabling seamless organization and collaboration.
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About
Manage and collaborate on business processes from inception to resolution on a secure and scalable web platform. Document and fill in the necessary information to keep track of essential details you and your team might need. Pass the case to an area, team, or user to receive additional information or grant ownership of the case to the pertaining area. View every interaction that has taken place such as comments, attachments, and case history that has led up to its resolution. No need to jump from one program or window to another. Save time by finding everything inside the case. Every industry is different and so are their processes. With Followit you will be able to customize to your business needs as much as you want, even if your processes are unstructured. How do you know if your employees or your processes are being efficient? How can you discover bottlenecks? More than 12 case report options, filters, and employee KPI’s that go from macro to micro.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Companies interested in a powerful low-code platform for BPM and customer service
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Audience
Enterprises searching for a software solution to track their work processes, optimize collaboration, and improve efficiency
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationEccentex
Founded: 2007
United States
www.eccentex.com
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Company InformationFollowit
Founded: 2015
www.followit.com
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Categories |
Categories |
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Business Process Management Features
Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management
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Integrations
Google Chrome
Microsoft Azure
Slack
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