Lunchbox

Lunchbox

Lunchbox Technologies
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About

Being available to returning and potential customers in real life – in your restaurant or shop, for example – is important. But imagine if you could take that special bond to the next level. How, you ask? By making it even more convenient and easy to buy from you. The solution is called EasyOrder. Your own branded direct online ordering webpage ranks well on Google and offers a best-in-class user experience to attract more customers and boost your sales. It also pushes customers to download your app to get rewards, which keeps them coming back for more. Your own branded online ordering app is the perfect channel for reaching out to customers with promotions, new products, or any other news. Direct communication instead of high-maintenance marketing campaigns. And with EasyOrder, you get all of this commission-free and made ready to order. Outpace your competitors with your own branded online ordering system.

About

Give a middle finger to third-party ordering and build an in-house system that amplifies your restaurants without sacrificing your first born. We grow with you. Add products as you need them; we won't pressure you to launch tools that aren't helpful. Don't settle for generic. Lunchbox will spice up your web ordering experience; leave a good impression even before the food arrives. Waiting sucks. Flawless UX means your guests can quickly order, no matter what they're doing or where they're doing it. (note: don't do it while riding a scooter. we tried it, and it didn't go well. Catering doesn't have to be a headache to be a headache. The Lunchbox catering system is built with both customer and restaurant in mind. Efficiency is key.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Restaurants looking for a branded online Ordering System solution

Audience

Restaurants that want a custom branded digital order system that works across web and mobile apps

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$35.49 per month
Free Version Not Supported
Free Trial Not Supported

Pricing

$200 per month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 2.0 / 5
support 2.0 / 5

Pros & Cons from Real Users

Pros

  • Nothing. This company was painful to work with. The setup was incredibly difficult and the system had constant issues when we launched, which hurt our business.
  • The designs look nice, but if you want functionality seek another company. Working with Lunchbox for almost 2 years with our business mobile app was like buying a new car with a busted engine. Nothing worked the way they sold it to us. It was all aesthetic without core focus on functionality.
  • None. The system simply doesn't work, so even if there were any pros to it, I can't make myself aware of them.

Cons

  • This company is a disaster. Getting online ordering setup was extremely time consuming and unnecessarily complicated. Nothing worked out the gate so we spent months constantly triaging issues with that Lunchbox couldn't understand. It created chaos in our store and cost us a significant amount of business. The sales people assured us that everything we asked about was live but it turned out a lot of it was actually still in the development. 18 months later, all of those things are still "on the backlog" with no delivery timeline. These are very basic functionalities like saving favorite orders including modifications. Everyone we dealt with was inept. The original team were all fired and replaced with a new team that was at least responsive. That team has since quit or been fired. We are now trying to leave so that we can have an online ordering platform that works and the company is threatening to charge us $6k to leave early.
  • High staff turnover. Delays in getting technically issues resolved. Features not available that were sold or offered during onboarding. Features of the mobile app not working. They lock you into an “auto renewing” contract even if you are dissatisfied with their poor functioning product. Poor Staff customer service.
  • The login system will not allow registering two accounts with the same phone number. It also does not allow logging in via phone number, despite not requiring an email address. Any customer who makes an account using only a phone number will never be able to log back in, or use the system at all.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

EasyOrder
Founded: 2016
Belgium
www.easyorderapp.com/en

Company Information

Lunchbox Technologies
Founded: 2019
United States
lunchbox.io

Alternatives

Alternatives

Menuu

Menuu

Menuu Software
Caviar

Caviar

DoorDash

Categories

Categories

Food Delivery Supported
Online Ordering Supported

Food Delivery Features

Delivery Tracking Not Supported
Dispatch Management Not Supported
For Restaurants Supported
Gift Card Management Not Supported
Menu Management Not Supported
Online Ordering Not Supported
Order Management Not Supported
Routing Not Supported
Sales Trend Analysis Not Supported
Supports Loyalty Program Not Supported

Online Ordering Features

Integrated Gift Cards Not Supported
Menu / Product View Not Supported
Mobile Ordering Not Supported
Push Notifications Not Supported
Reporting / Analytics Not Supported
Rewards / Loyalty Program Supported
Secure Payment Processing Not Supported
Store Locator Not Supported
White-Label Not Supported

Food Delivery Features

Delivery Tracking Supported
Dispatch Management Supported
For Restaurants Supported
Gift Card Management Not Supported
Menu Management Supported
Online Ordering Supported
Order Management Supported
Routing Not Supported
Sales Trend Analysis Supported
Supports Loyalty Program Supported

Integrations

Stripe Supported
APICBASE Supported
Adyen Supported
Braintree Not Supported
Campaigner Not Supported
Craftable Not Supported
DoorDash Not Supported
Dyne Not Supported
Mailchimp Supported
Mollie Supported
Ordermark Not Supported
Otter Not Supported
Postmates Not Supported
Revel Systems Not Supported
Segment Not Supported
Square Payments Not Supported
Tattle Not Supported
Worldpay Not Supported
Zendesk Not Supported
Zenreach Not Supported

Integrations

Stripe Supported
APICBASE Not Supported
Adyen Not Supported
Braintree Supported
Campaigner Supported
Craftable Supported
DoorDash Supported
Dyne Supported
Mailchimp Not Supported
Mollie Not Supported
Ordermark Supported
Otter Supported
Postmates Supported
Revel Systems Supported
Segment Supported
Square Payments Supported
Tattle Supported
Worldpay Supported
Zendesk Supported
Zenreach Supported
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