Easy Wiki

Easy Wiki

Rocketta
+
+

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About

Easy Wiki for SharePoint and Microsoft 365. With intuitive navigation, automatic tables of contents and seamless integration with Microsoft Teams, we offer you the perfect solution for efficient teamwork and knowledge sharing. Our solution is based on standard SharePoint functions, but extends them with several useful features that will noticeably increase the efficiency of your employees. It boosts productivity, simplifies workflows, and ensures everyone has the right knowledge at their fingertips when they need it most.

About

An AI knowledge management platform created by CX experts with 10+ years of experience in omnichannel customer service. Great customer experience is no longer a differentiator — It’s a must. When every conversation matters – Knowmax ensures seamless customer interactions with guides and self-care assistance across touch points. Empower support advisors and customers with AI backed knowledge management system. Semantic Search helps improve the findability of information, reduces time to access right information and ensures accurate resolution in the first contact. Ensuring harmony in the information going to the customer from assisted and digital Channels, else experience goes for a toss. Empowering your Champions with the right tools which helps them to take the next best action within a few clicks while solving customer’s query.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies using Microsoft 365 and looking for a centralized knowledge hub

Audience

Telecom, banking and insurance companies in need of an AI knowledge management platform

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 4.0 / 5
ease 4.0 / 5
features 5.0 / 5
design 4.0 / 5
support 5.0 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Rocketta
Germany
rocketta.de/

Company Information

Knowmax
Founded: 2017
India
www.knowmax.ai

Alternatives

Alternatives

Drupal Wiki

Drupal Wiki

KontextWork GbR
Shelf

Shelf

Shelf.io
Helpie

Helpie

Helpie WP
RightAnswers

RightAnswers

Upland Software

Categories

Categories

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Integrations

Ameyo by Exotel
Freshchat
Freshdesk
Genesys Cloud CX
Google Chrome
Microsoft 365
Microsoft SharePoint
Salesforce
Zendesk

Integrations

Ameyo by Exotel
Freshchat
Freshdesk
Genesys Cloud CX
Google Chrome
Microsoft 365
Microsoft SharePoint
Salesforce
Zendesk
Claim Easy Wiki and update features and information
Claim Easy Wiki and update features and information
Claim Knowmax and update features and information
Claim Knowmax and update features and information