EDIFICE

EDIFICE

Northern Data Systems
OPUS21

OPUS21

OPUS21 Management Solutions
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About

EDIFICE Utility Billing software solutions provide utility districts and departments with comprehensive software tools for water billing, sewer billing, fire protection billing, stormwater billing, electric billing, refuse and recycle billing, job billing, and many other types of metered and non-metered services. EDIFICE emphasizes ease of use and is designed to help your staff serve your customers quickly and efficiently. EDIFICE consists of a complete utility billing and customer relations management solution, from billing to service management, mobile work orders, full financials, and much more. EDIFICE Mobile Work Orders extends the EDIFICE Service Management module directly into the field and is integrated with Service Billing/Jobbing and Inventory, which creates a seamless workflow environment from the field to the back office. Architected and built by Northern Data Systems, EDIFICE utility billing software is a highly integrated yet modular system.

About

OPUS21 is more than just a software provider. For over 20 years, our team of utility billing experts has helped cities of all sizes simplify their utility billing and back-office needs. Our services cover a range of solutions including bill print & mail, e-billing, online customer portal, payment processing, and customer service all utilizing our cloud-based CIS software. As a family and women owned business, we pride ourselves on our commitment to partnership.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies interested in an utility billing and CIS solution for their operations

Audience

Utilities

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • I really like how the Opus21 team customized the system for our utility billing needs for our municipality. It was absolutely the right decision to outsource our utility billing to Opus21 since our workforce has been shrinking due to retirement and we don't have the resources to hire, train, and support new full-time employees. We found that we were able to replace our antiquated utility billing software process and eliminate the redundancies that were costing us both time and money. The greatest part of working with Opus was that they not only offered support and a team of utility billing experts but it allowed us to be hands off and focus on other aspects of our neighborhood.

Cons

  • It was a longer setup process than we anticipated, but in all honesty, our utility billing system was complicated and needed extra customization that Opus handled very well. For the most part, the transition to their utility billing management system was smooth.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Northern Data Systems
www.ndsys.com/software/utility-billing/

Company Information

OPUS21 Management Solutions
St. Paul, MN
opus21ms.com

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Categories

Categories

Utility Billing Features

Account Management
ACH Payment Processing
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

Integrations

ACCEO Retail-1

Integrations

ACCEO Retail-1
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