ECHO by Zencia AIZencia AI
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Modulate VelmaModulate
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Related Products
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About
ECHO by Zencia is a SaaS platform for building, deploying, and managing production-ready AI voice agents. Create AI receptionists, sales agents, customer support assistants, recruiters, or custom AI voice employees without the complexity of integrating telephony, speech-to-text, large language models, text-to-speech, and workflow automation from scratch. ECHO combines persistent memory, custom knowledge bases, knowledge-gap detection, and intelligent workflows to deliver natural, context-aware voice conversations. Connect your CRM, calendars, and business tools to automate inbound and outbound calls, qualify leads, schedule appointments, answer customer queries, and execute business actions from a single dashboard. With multilingual support, analytics, call history, and centralized agent management, ECHO enables startups, SMBs, and enterprises to deploy scalable Voice AI that remembers context, takes action, and helps automate business communication.
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About
Velma is a voice-native AI model developed by Modulate as part of a broader voice intelligence platform, designed to understand conversations directly from audio rather than relying on text transcripts. Unlike traditional systems that convert speech into text and analyze it with language models, Velma uses an Ensemble Listening Model (ELM), a specialized architecture that processes multiple dimensions of voice simultaneously, including tone, emotion, pacing, intent, and behavioral signals. This allows it to capture the full meaning of a conversation, not just the words spoken, recognizing nuances such as stress, deception, sarcasm, or escalation in real time. It operates by combining hundreds of specialized detectors, each focused on specific aspects of speech like emotional state, inappropriate conduct, or synthetic voice indicators, and then fusing those signals into higher-level insights about what is happening in a conversation.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Startups, SMBs, enterprises, sales teams, customer support teams, recruiters, real estate companies, healthcare providers, educational institutions, and developers looking to automate customer communication and business workflows with AI voice agents
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Audience
Enterprise operations and trust & safety teams that need real-time voice intelligence to monitor conversations, detect risk, and enforce compliance across human and AI interactions
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and VideosNo images available
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Pricing
No information available.
Free Version
Free Trial
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Pricing
$0.25 per hour
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationZencia AI
Founded: 2025
India
zencia.ai
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Company InformationModulate
Founded: 2019
United States
www.modulate.ai/velma
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Integrations
Five9
GENESYS
Microsoft Teams
Slack
Zendesk
Zoom
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