Duel vs. Influitive Comparison


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About Duel has developed both the technology and methodology to enable purpose-led brands to drive organic growth through word of mouth and advocacy. Committed to working with brands that put people and the planet over profit, Duel is demystifying word-of-mouth marketing and breaking a brand’s reliance on digital advertising and other short-form marketing practices to build movements and deliver growth. Duel’s product is a Brand Advocacy Platform that drives organic growth and retention for high passion brands. The platform scales management of the brand’s relationship with thousands of their advocates through Advocacy Programs that engage, retain and drive word-of-mouth sales. The platform combines different advocacy tools (including brand challenges, UGC, referrals, loyalty, affiliates and surveys), under one platform so brands can build rich, customer membership clubs and VIP programs with airline style ‘status’ tiers, groups and segmentation.	About Influitive allows you to build a community of advocates and invite your customers, developers, partners, and employees to complete challenges, referrals, product reviews, social media posts, and more. As they complete these personalized challenges—which can be targeted to groups or individuals—they automatically earn points, badges, and levels to redeem professional perks and privileges. Easily visualize and report on all activities completed and the ROI of those activities, while integrating with your CRM and marketing automation platform to guide members through the entire customer journey.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Purpose-led brands in need of an all-in-one platform to drive organic growth and retention through word-of-mouth and advocacy	Audience B2B companies
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 4.9 / 5 ease 4.8 / 5 features 4.4 / 5 design 4.9 / 5 support 4.4 / 5 Read all reviews
	Pros & Cons from Real Users Pros Influitive has been a leader in this space and provides tons of thought leadership and guidance on how to build and manage an effective advocacy and engagement program. Additionally, they deliver webinars and materials to keep administrators "on their game" throughout the year and highlight the successes of their customers. The tool itself is relatively flexible to meet individual needs (can turn features on & off, sign-on feature options, etc.) and has enough pre-baked content to get you going. The Influitive team is also highly responsive, whether to smaller technical questions or larger strategic ones. - Intuitive user interface. - Has saved us so much time trying to identify advocates - Super quick and helpful support (both CSM and support team) - It feels like they really listen to their customers and the feedback they are given. - Overall an incredible and helpful platform. You can really grow an advocacy program with this tool. I like the gamification and automation of rewards. The UX is really nice and you can now do more with branding your hub. Some of the new features are super helpful - like lenses, to be able to see exactly what the hub looks like in the eyes of your customer - this was lacking before. Influitive allows my company to have a customer-driven space for our most active and excited clients to promote our products. Customer service is incredible. Influitive is a great way to organize and empower your organizations top customers, and to keep them happy and engaged. This pool of customers is the best resource for many things from product feedback to references and Influitive helps make it all happen. Cons Integrations can be difficult to work with, so if that's important to you, get your technical folks involved before making a decision. - There are some minor feature upgrades that we could get faster but working for a software company, I know that product updates can take time. The support has been lacking in the past, however, I have noticed significant improvements in the past year. The account management teams seem more customer-oriented as well. Running 2 hubs from one instance proves challenging - the UI of the admin side of the hub makes managing challenges difficult, visually. The custom reporting is complicated. Influitive is constantly re-evaluating features, putting out beta testing, and growing with feedback. Not much to say for cons - there are little issues that come up, but Influitive is pretty good about listening to customer feedback.
Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Duel Founded: 2015 United Kingdom www.duel.tech/	Company Information Influitive Founded: 2010 Canada influitive.com
Alternatives Club Club (formerly Brandbassador)	Alternatives PartnerStack
Roster	Kommo QSOFT
Zuberance	Club Club (formerly Brandbassador)
Extole	Kangaroo Rewards
SHOUT View All	Mention Me View All
Categories Affiliate Supported Brand Advocacy Supported Contest Supported Creator Economy Supported Customer Advocacy Supported Influencer Marketing Supported Social Commerce Supported User-Generated Content (UGC) Supported	Categories Community Supported Customer Advocacy Supported Customer Engagement Supported Customer Loyalty Supported Employee Advocacy Supported Referral Supported
Show More Features Contest Features Awards Management Not Supported Blind Judging Not Supported Entrant Management Not Supported Entry Fee Processing Not Supported Entry Management Not Supported Forms Management Supported Fraud Detection Not Supported Judging Management Not Supported Scoring Not Supported Skills Contests (Photo, Essay, Design, etc) Not Supported Social Media Management Not Supported Social Promotions Not Supported Sweepstakes Not Supported Timeline Management Not Supported Voting Management Supported	Customer Advocacy Features Advocate Management Supported Campaign Management Supported Communication Management Supported Community Management Supported Gamification Supported Referral Tracking Supported Reporting/Analytics Supported Rewards Program Supported Social Engagement Supported Show More Features Community Features Content Management Supported Content Moderation Supported Discussions / Forums Supported Event Management Supported Group Management Supported Ideation / Crowdsourcing Supported Member Directory Not Supported Membership Management Supported Social Media Management Supported Website Management Not Supported White Label Not Supported Customer Engagement Features Analytics Supported Churn Management Supported Communication Management Not Supported Community Management Supported Content Syndication Not Supported Feedback Collection Supported Gamification Supported Live Chat Supported Video Content Supported Customer Loyalty Features Corporate Memberships Not Supported CRM Not Supported Customer Activity Tracking Supported Discount Management Not Supported Gift Card System Supported Loyalty Card System Not Supported Member Portal Supported Membership Management Supported No-Card Loyalty System Not Supported Referral Tracking Supported Rewards Management Supported Employee Advocacy Features Content Controls / Compliance Not Supported Content Library Creation Supported Mobile Access Supported Post Scheduling Supported Push / Email Notifications Supported Reporting / Analytics Supported Social Sharing Gamification Supported Tiered User Permissions Supported Referral Features Affiliate Marketing Not Supported Campaign Management Supported Contact Management Supported Employee Referral Management Supported Feedback Management Supported Lead Engagement Supported Loyalty Program Supported Referral Tracking Supported Rewards Management Supported
Integrations Facebook Supported LinkedIn Supported X (Twitter) Supported Adobe Marketo Engage Not Supported Axis LMS Not Supported Blogger Supported G2 Not Supported Instagram Supported Salesforce Not Supported Sendoso Not Supported Shift4Shop Supported Snapchat Supported Stackreaction Not Supported Tango Card Not Supported TikTok Supported Trustpilot Supported Vimeo Supported WooCommerce Supported YouTube Supported Zapier Not Supported Show More Integrations View All 21 Integrations	Integrations Facebook Supported LinkedIn Supported X (Twitter) Supported Adobe Marketo Engage Supported Axis LMS Supported Blogger Not Supported G2 Supported Instagram Not Supported Salesforce Supported Sendoso Supported Shift4Shop Not Supported Snapchat Not Supported Stackreaction Supported Tango Card Supported TikTok Not Supported Trustpilot Not Supported Vimeo Not Supported WooCommerce Not Supported YouTube Not Supported Zapier Supported Show More Integrations View All 13 Integrations
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