Dovetail vs. OpenText Unstructured Data Analytics Comparison


Dovetail Dovetail Research	OpenText Unstructured Data Analytics OpenText	+	+
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About Dovetail is an AI-native customer intelligence platform that transforms customer conversations, documents, and surveys into actionable insights to drive better product decisions. It automatically analyzes call transcripts, survey responses, support tickets, and feedback to deliver fast, accurate reports that empower teams across product, marketing, sales, and customer experience. With integrations into Slack, Microsoft Teams, and popular tools like Notion and Zapier, Dovetail brings the voice of the customer directly to where teams work. The platform supports recruiting verified consumers and professionals for research, making customer feedback collection efficient and scalable. Trusted by Fortune 500 companies like Amazon, Deloitte, and Atlassian, Dovetail helps build a culture of customer-centricity through continuous insight sharing. Its AI-powered features reduce manual workload and accelerate understanding of user needs.	About OpenText™ Unstructured Data Analytics products employ AI and machine learning to help organizations uncover and leverage key insights stored deep within their unstructured data, including text, audio, video, and images. Organizations can connect all their data to understand the context and information locked inside high-growth unstructured content—at scale. Discover insights hidden within all types of media with unified text, speech, and video analytics that support more than 1,500 data formats. Use natural language processing, optical character recognition (OCR), and other AI-powered models to understand and track the meaning within unstructured data. Employ the latest innovations in machine learning and deep neural networks to understand written and spoken language in data, revealing greater insights.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook	Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience Product managers, UX researchers, marketers, and customer experience teams at enterprises seeking an AI-powered platform to centralize, analyze, and act on customer feedback for faster, better product decisions	Audience Enterprise organizations
Support Phone Support 24/7 Live Support Online	Support Phone Support 24/7 Live Support Online
API Offers API	API Offers API
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $29/user/month Free Version Free Trial	Pricing No information available. Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Training Documentation Webinars Live Online In Person	Training Documentation Webinars Live Online In Person
Company Information Dovetail Research Founded: 2017 Australia dovetail.com	Company Information OpenText Founded: 1991 Canada www.opentext.com/products/unstructured-data-analytics
Alternatives Aurelius	Alternatives KnowledgeHound
Optimal Workshop Optimal	Relative Insight
Condens	Google Cloud Natural Language API Google
UserTesting	Watson Natural Language Understanding IBM
Forsta View All	TextRazor View All
Categories Consumer Video Feedback Experience Management Insight Engines Qualitative Data Analysis Text Analytics Unstructured Data Analysis User Research UX	Categories AI Data Analytics Artificial Intelligence Business Intelligence Data Analysis Enterprise Search Natural Language Processing Qualitative Data Analysis Text Analytics Text Mining Unstructured Data Analysis Video Analytics Video Surveillance
Qualitative Data Analysis Features Annotations Collaboration Data Visualization Media Analytics Mixed Methods Research Multi-Language Qualitative Comparative Analysis Quantitative Content Analysis Sentiment Analysis Statistical Analysis Text Analytics User Research Analysis Show More Features UX Features Animation For Mobile For Websites Heatmaps Prototyping Screen Activity Recording Unmoderated Testing Usability Testing User Journeys User Research	Show More Features Enterprise Search Features AI / Machine Learning eDiscovery Faceted Search / Filtering Full Text Search Fuzzy Search Indexing Text Analytics
Integrations Azure Marketplace Dropbox Evernote Facebook Feefo Freshdesk GitHub Gmail Google Analytics Intercom Jira Work Management Magellan AI Microsoft OneNote Slack Stackreaction Trello WON Wufoo X (Twitter) Zapier Show More Integrations View All 27 Integrations	Integrations Azure Marketplace Dropbox Evernote Facebook Feefo Freshdesk GitHub Gmail Google Analytics Intercom Jira Work Management Magellan AI Microsoft OneNote Slack Stackreaction Trello WON Wufoo X (Twitter) Zapier Show More Integrations View All 1 Integration
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