Dot Compliance QMSQMS for Life Sciences
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ResolveCXCodeCones
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Related Products
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Dot Compliance QMS:
About
Dot Compliance provides the industry’s first off-the-shelf QMS solution – ready to deploy from day one, with little to no setup required, while also incorporating industry best practices and standards that address the latest global regulatory requirements.
Powered by the Salesforce.com platform, our solutions enable life science organizations to quickly digitize their quality and compliance processes including Document Management, Training Management, Change Control, CAPA, Customer Complaints. Compliant with 21 CFR part 11, EU-Annex 11 and support ISO 9001, 13485, 14971, 27001 & MORE!
Processes included:
▶ Document Management
▶ Training Management
▶ Quality Event Management
▶ CAPA Management
▶ Change Management
▶ Complaint Management
▶ Audit Management
▶ Supplier Quality Management
▶ Risk Management
▶ Design Control
▶ Deviations/Non-conformances
✔ Seamless Install
✔ Cost Effective
✔ One-Stop-Shop
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ResolveCX:
About
ResolveCX is a cloud-based platform for managing customer complaints, service cases, escalations and customer-impact incidents. It supports email-to-ticket intake, customer and interaction records, configurable case workflows, assignment and routing rules, service-level targets, escalations, dashboards and case reporting. Depending on plan and configuration, AI assists with sentiment analysis, case classification, summaries and response suggestions. Teams can coordinate investigations across departments and handle contacts through web forms, live chat, WhatsApp and social messaging. ResolveCX is designed for customer service and complaint-handling teams, including those in financial services, telecommunications and healthcare. It works alongside existing CRM, contact-center and service-desk systems rather than replacing them. The product is delivered as SaaS, with features and channel availability varying by plan.
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Dot Compliance QMS:
Platforms Supported
Windows
Supported
Mac
Supported
Linux
Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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ResolveCX:
Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Dot Compliance QMS:
Audience
Designed for Pharmaceutical, Biotechnological, Medical Device & Cannabis manufacturers
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ResolveCX:
Audience
Customer service and complaint-handling teams in regulated industries (financial services, telecommunications, healthcare)
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Dot Compliance QMS:
Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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ResolveCX:
Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Not Supported
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Dot Compliance QMS:
API
Offers API
Supported
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ResolveCX:
API
Offers API
Not Supported
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Dot Compliance QMS:
Screenshots and Videos |
ResolveCX:
Screenshots and Videos |
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Dot Compliance QMS:
Pricing
$10,000 / Annually
Starting at just 10,000$ a year
(validation included)
Free Version
Not Supported
Free Trial
Supported
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ResolveCX:
Pricing
$15/user/month
Basic: $15/user/month billed annually or $18/user/month billed monthly, for up to 10 users. Growth: $29/user/month and Professional: $43/user/month, billed annually. Enterprise is custom-priced. No setup fee. Prices use a $ symbol; confirm currency and final commercial terms in the quote.
Free Version
Not Supported
Free Trial
Supported
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Dot Compliance QMS:
Reviews/
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ResolveCX:
Reviews/
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Dot Compliance QMS:
Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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ResolveCX:
Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Dot Compliance QMS:
Company InformationQMS for Life Sciences
Founded: 2007
United States
www.dotcompliance.com
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ResolveCX:
Company InformationCodeCones
Founded: 2024
United States
resolvecx.global
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Dot Compliance QMS:
Alternatives |
ResolveCX:
AlternativesNo Alternatives
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Dot Compliance QMS:
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Dot Compliance QMS:
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Dot Compliance QMS:
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Dot Compliance QMS:
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ResolveCX: | |||||
Dot Compliance QMS:
Categories |
ResolveCX:
Categories |
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Dot Compliance QMS:
Complaint Management Features
Case Management
Supported
Complaint Classification
Supported
Corrective Actions (CAPA)
Supported
Customer Complaint Tracking
Supported
Feedback Management
Supported
Forms Management
Supported
Issue Tracking
Supported
Quality Assurance Management
Supported
Routing
Supported
Self Service Portal
Not Supported
Social Media Monitoring
Not Supported
Survey Management
Supported
Audit Features
Alerts / Notifications
Supported
Audit Planning
Supported
Compliance Management
Supported
Dashboard
Supported
Exceptions Management
Supported
Forms Management
Supported
Issue Management
Supported
Mobile Access
Supported
Multi-Year Planning
Supported
Risk Assessment
Supported
Workflow Management
Supported
CAPA Features
Audit Management
Supported
CAPA Planning
Supported
Change Management
Supported
Complaint Management
Supported
Incident Management
Supported
Nonconformance Tracking
Supported
Quality Control
Supported
Risk Management
Supported
Root Cause Analysis
Supported
Training Management
Supported
Change Management Features
Approval Workflow
Supported
Audit Trail
Supported
Automated Notifications
Not Supported
Change Calendar
Supported
Change Planning
Not Supported
Compliance Management
Supported
Prioritization
Supported
Release Management
Supported
Task Management
Supported
Tracking & Reporting
Not Supported
Training Management
Supported
Compliance Features
Archiving & Retention
Supported
Artificial Intelligence (AI)
Not Supported
Audit Management
Supported
Compliance Tracking
Supported
Controls Testing
Supported
Environmental Compliance
Not Supported
FDA Compliance
Supported
HIPAA Compliance
Not Supported
Incident Management
Supported
ISO Compliance
Supported
OSHA Compliance
Not Supported
Risk Management
Supported
Sarbanes-Oxley Compliance
Not Supported
Surveys & Feedback
Supported
Version Control
Supported
Workflow / Process Automation
Supported
Document Control Features
Archiving & Retention
Supported
Automated Routing
Supported
Change Management
Supported
Compliance Management
Supported
Electronic Signature
Supported
Escalation Management
Supported
Periodic Review
Supported
Version Control
Supported
Document Management Features
Access Controls
Supported
Archiving & Retention
Supported
Collaboration Tools
Supported
Compliance Tracking
Supported
Document Archiving
Supported
Document Assembly
Supported
Document Capture
Supported
Document Conversion
Supported
Document Delivery
Supported
Document Indexing
Supported
Document Retention
Supported
Electronic Signature
Supported
Email Management
Not Supported
File Recovery
Supported
File Type Conversion
Supported
Forms Management
Supported
Full Text Search
Not Supported
Offline Access
Supported
Optical Character Recognition
Not Supported
Print Management
Supported
Version Control
Supported
Quality Management Features
Audit Management
Supported
Complaint Management
Supported
Compliance Management
Supported
Corrective and Preventive Actions (CAPA)
Supported
Defect Tracking
Supported
Document Control
Supported
Equipment Management
Supported
ISO Standards Management
Supported
Maintenance Management
Supported
Risk Management
Supported
Supplier Quality Control
Supported
Training Management
Supported
Risk Management Features
Alerts/Notifications
Supported
Auditing
Supported
Business Process Control
Supported
Compliance Management
Supported
Corrective Actions (CAPA)
Supported
Dashboard
Supported
Exceptions Management
Supported
Internal Controls Management
Supported
IT Risk Management
Supported
Legal Risk Management
Supported
Mobile Access
Supported
Operational Risk Management
Supported
Predictive Analytics
Supported
Reputation Risk Management
Supported
Response Management
Supported
Risk Assessment
Supported
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Dot Compliance QMS:
Integrations
8x8 Contact Center
Not Supported
Avaya Experience Platform
Not Supported
Five9
Not Supported
Genesys Cloud CX
Not Supported
NiCE CXone Mpower
Not Supported
Salesforce
Supported
Shopify
Not Supported
Webex Contact Center
Not Supported
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ResolveCX:
Integrations
8x8 Contact Center
Supported
Avaya Experience Platform
Supported
Five9
Supported
Genesys Cloud CX
Supported
NiCE CXone Mpower
Supported
Salesforce
Not Supported
Shopify
Supported
Webex Contact Center
Supported
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Dot Compliance QMS:
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ResolveCX:
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