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About

Document360 is an AI-powered Knowledge base platform designed to streamline knowledge management in organizations. It helps teams create, manage, and publish content effortlessly, ensuring clarity and accessibility for users. Use Cases Knowledge Base for Customers and Teams: Offer a seamless self-service experience with AI search, auto-tagging, and analytics to boost productivity and reduce support queries. IT Documentation (Including API Docs) Simplify technical documentation with markdown support, version control, and API-friendly features like code embedding and AI-driven insights. Standard Operating Procedures (SOPs) Maintain consistent workflows with centralized SOPs, AI content suggestions, and easy updates for team alignment. User Manuals Deliver user-friendly manuals with customization, localization, and AI tools for faster, polished content.

About

Paligo is built for organizations that manage large volumes of complex technical content - and need it to scale. Designed for structured documentation at high volume, Paligo helps teams turn documentation into a strategic asset through intelligent reuse, governance, and automation. At the core of Paligo is a cloud-native component content management system (CCMS) that lets teams author once and reuse content everywhere. This approach reduces duplication, accelerates updates, lowers translation costs, and ensures consistency across products, formats, and markets. The result is faster publishing, fewer errors, and documentation teams that can focus on impact rather than maintenance. Paligo combines powerful structured authoring with an intuitive SaaS interface, making it accessible to both experienced technical writers and broader content teams. From authoring and review to translation and multichannel publishing, Paligo supports the full documentation lifecycle.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Enterprise, mid size business and startups

Audience

Technical communicators, technical writers, DocOps, documentation professionals, product managers, product owners, policy and procedure creators, knowledge managers, learning and training professionals

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

contact us
Free Version
Free Trial

Pricing

Contact Sales for details on pricing.
Available in three tiers:
Professional
Business
Enterprise
Free Version
Free Trial

Reviews/Ratings

Overall 4.9 / 5
ease 5.0 / 5
features 4.8 / 5
design 4.8 / 5
support 4.9 / 5

Reviews/Ratings

Overall 4.8 / 5
ease 4.8 / 5
features 4.2 / 5
design 4.2 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Document 360 is the best tool you can find to refer your knowledge base. Anyone can use this even don't have any technical skills.
  • User friendly and easy to use KMS where you don't actually need a technician. loved the varied amount of tutorial videos which made it very easy to establish an understanding of new opportunities in growing a new company. Alongside this, the customer optimization allowed me to customize my experience, allowing a personalized touch that is not readily available on similar sites.
  • Document360 is very user friendly platform to create an article on knowledgebase. It has various formats, writing styles, layouts and templates to use based on the nature of documents.
  • 1. On-time customer support 2. Easily accessible and it is secure. 3. Good storage capacity 4. We can access any file by searching with a key word.
  • This is the best software which I ever used to build an internal knowledge base where we can upload all QRG'S Quick reference guide. It has massive storage and many customizable templates. All interface are user friendly where we can navigate easily.

Cons

  • If there were some more demo videos, it would be more helpful for the end-users to become more familiar with the platform.
  • The only downside is the amount of knowledge on the app which can be overwhelming.
  • There are many choices and menus which sometimes gets confusing, maybe it will get familiar while get into frequent usage of this tool.
  • No major concerns I can say. But it would be great if you can add a feature to upload video contents.
  • Adding many frequently asked questions will help to get a resolution immediately.

Pros from Real Users

Pros

  • Native SaaS, not built on an older technology base. The product is robust, intuitive with good functionality. Supports versions (branching), workflows and meta-tagging. We use it for a flat model w/o versions and only use branching for making changes then merge back. We don't localize so haven't experience that workflow. The product seems very stable. And for a SaaS solution you don't feel the latency and doesn't impact work.
  • The simplicity, a very intuitive interface, a reliable uptime, and a first-class support for small and large issues that may arise. Notably simple image processing can be added. When it comes to managing translations, Paligo has made it very convenient for the user and you soon get a feel for how the other languages are developing, while the original language can be version managed, so that a possible update of e.g. a product manual does not become a big burden for the user, but on the contrary, Paligo offers a very controlled way of working, even for groups of authors. In short, Paligo is a professional content management system but which has retained simplicity and logic for ordinary people.
  • All tools are well-designed for our uses, it's not a simple editor. Very easy to learn as well, all good!
  • Search capability, content reuse options, assignments with approvals/rejections and format stability.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Kovai
Founded: 2011
United Kingdom
document360.com

Company Information

Paligo
Founded: 2015
Sweden
paligo.net

Alternatives

Alternatives

ViewCenter

ViewCenter

ICM Document Solutions
Xpublisher

Xpublisher

Fabasoft Xpublisher
Archbee

Archbee

AiurLabs
MadCap IXIA CCMS

MadCap IXIA CCMS

MadCap Software

Categories

Categories

Software Documentation Features

Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
reStructured Text Support
Version Control
Webhooks
WYSIWIG Editor

Document Management Features

Access Controls
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Capture
Document Conversion
Document Delivery
Document Indexing
Document Retention
Electronic Signature
Email Management
File Recovery
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Print Management
Version Control

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Software Documentation Features

Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
reStructured Text Support
Version Control
Webhooks
WYSIWIG Editor

Content Collaboration Features

Client Portal
Cloud Storage
Digital Asset Management
Document Creation / Editing
Document Management
Electronic Signature
Feedback Management
File Sharing
Messaging / Discussion
Real-Time / Interactive Editing
Roles / Permissions
Search
Version Control
Video / Image Editing
Workflow / Approval Process

Document Version Control Features

Access Controls/Permissions
Approval Process Control
Archiving & Retention
Audit Trail
Commenting / Notes
Document Check-in / Check-out
For Engineering Documents
Revision History
Version Comparison
Version Rollback

Integrations

Crowdin
Disqus
Freshdesk
Google Analytics
Intercom
Microsoft Teams
Slack
Zendesk
Algolia
Desktop.com
Fluid Topics
Freshcaller
GitHub
GitLab
HelpBar
Mixpanel
Phrase
Salesforce Agentforce Service
Segment
Swiftype

Integrations

Crowdin
Disqus
Freshdesk
Google Analytics
Intercom
Microsoft Teams
Slack
Zendesk
Algolia
Desktop.com
Fluid Topics
Freshcaller
GitHub
GitLab
HelpBar
Mixpanel
Phrase
Salesforce Agentforce Service
Segment
Swiftype
Claim Document360 and update features and information
Claim Document360 and update features and information