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About

Discourse is a secure and customizable platform for building online communities. Designed for organizations that care about control and flexibility, it supports a wide range of use cases including customer support, product feedback, internal collaboration, and member engagement. Built on open source technology, Discourse gives teams full visibility and ownership of their data. The platform supports real time conversation, long form discussion, advanced moderation, and automation. Features like trust levels, user roles, and granular permissions make it easy to scale with confidence. Discourse is used by leading companies, public institutions, and open communities. Whether hosted by your team or through our managed offering, it is built to integrate into your stack and evolve with your needs.

About

inSided is the leading Community Platform for scaling Customer Success and Support. Reduce your churn rate, deflect calls and tickets and build better products with our Community, Knowledge Base, and In-Product Support products.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Organizations that want to create a robust online community forum

Audience

B2B software companies, Telecommunications, Consumer online services

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$100 per month
Free Version
Free Trial

Pricing

$900 per month
Free trial available
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Simple and clean user interface Open Source Excellent notification feature Security features - Single Sign On, Spam filter, 2FA Plugin support Trust level & badge system Mobile-support ready

Cons

  • Full feature set plans are costly, there should be more tiers for small scale usage.

Pros & Cons from Real Users

Pros

  • - Best of breed community platform - Ease of setup and support - Knowledge base and product ideation features - Proactive team, product constantly improves

Cons

  • No significant cons. Becomes valuable once you have a solid customer base.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Discourse
Founded: 2013
USA
www.discourse.org

Company Information

inSided
Founded: 2010
Netherlands
www.insided.com

Alternatives

Alternatives

Simple Machines Forum (SMF)

Simple Machines Forum (SMF)

Simple Machines Forum
Answerbase

Answerbase

Lumin Creative

Categories

Categories

Community Features

Content Management
Content Moderation
Discussions / Forums
Event Management
Group Management
Ideation / Crowdsourcing
Member Directory
Membership Management
Social Media Management
Website Management
White Label

Community Features

Content Management
Content Moderation
Discussions / Forums
Event Management
Group Management
Ideation / Crowdsourcing
Member Directory
Membership Management
Social Media Management
Website Management
White Label

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Customer Success Features

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Integrations

Common Room
Slack
Stackreaction
Zendesk
Aritic Sales
Aritic Swarm
Brightcove
Captain Compliance
EasySendy Pro
Fibery
Flarum
Gainsight
Google Analytics
PartnerStack
Patreon
Pipedream
Productboard
Salesforce Agentforce Service
Threado
Unikname

Integrations

Common Room
Slack
Stackreaction
Zendesk
Aritic Sales
Aritic Swarm
Brightcove
Captain Compliance
EasySendy Pro
Fibery
Flarum
Gainsight
Google Analytics
PartnerStack
Patreon
Pipedream
Productboard
Salesforce Agentforce Service
Threado
Unikname
Claim Discourse and update features and information
Claim Discourse and update features and information
Claim inSided and update features and information
Claim inSided and update features and information