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About

Discourse is a secure and customizable platform for building online communities. Designed for organizations that care about control and flexibility, it supports a wide range of use cases including customer support, product feedback, internal collaboration, and member engagement. Built on open source technology, Discourse gives teams full visibility and ownership of their data. The platform supports real time conversation, long form discussion, advanced moderation, and automation. Features like trust levels, user roles, and granular permissions make it easy to scale with confidence. Discourse is used by leading companies, public institutions, and open communities. Whether hosted by your team or through our managed offering, it is built to integrate into your stack and evolve with your needs.

About

inSided is the leading Community Platform for scaling Customer Success and Support. Reduce your churn rate, deflect calls and tickets and build better products with our Community, Knowledge Base, and In-Product Support products.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Organizations that want to create a robust online community forum

Audience

B2B software companies, Telecommunications, Consumer online services

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$100 per month
Free Version Supported
Free Trial Supported

Pricing

$900 per month
Free trial available
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Simple and clean user interface Open Source Excellent notification feature Security features - Single Sign On, Spam filter, 2FA Plugin support Trust level & badge system Mobile-support ready

Cons

  • Full feature set plans are costly, there should be more tiers for small scale usage.

Pros & Cons from Real Users

Pros

  • - Best of breed community platform - Ease of setup and support - Knowledge base and product ideation features - Proactive team, product constantly improves

Cons

  • No significant cons. Becomes valuable once you have a solid customer base.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Discourse
Founded: 2013
USA
www.discourse.org

Company Information

inSided
Founded: 2010
Netherlands
www.insided.com

Alternatives

Alternatives

Simple Machines Forum (SMF)

Simple Machines Forum (SMF)

Simple Machines Forum
Ackee

Ackee

Ackee Digital Enterprises

Categories

Community Supported

Categories

Churn Prevention Supported
Community Supported
Customer Service Supported
Customer Success Supported

Community Features

Content Management Not Supported
Content Moderation Supported
Discussions / Forums Supported
Event Management Not Supported
Group Management Not Supported
Ideation / Crowdsourcing Not Supported
Member Directory Supported
Membership Management Not Supported
Social Media Management Not Supported
Website Management Not Supported
White Label Not Supported

Community Features

Content Management Supported
Content Moderation Supported
Discussions / Forums Supported
Event Management Not Supported
Group Management Supported
Ideation / Crowdsourcing Supported
Member Directory Supported
Membership Management Supported
Social Media Management Supported
Website Management Supported
White Label Not Supported

Customer Engagement Features

Analytics Supported
Churn Management Supported
Communication Management Supported
Community Management Supported
Content Syndication Not Supported
Feedback Collection Supported
Gamification Supported
Live Chat Not Supported
Video Content Not Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Not Supported
Performance Metrics Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Supported
Virtual Assistant Not Supported
Workflow Management Supported

Customer Success Features

Account Alerts Not Supported
Account Management Not Supported
Communication Management Supported
Customer Engagement Supported
Customer Lifecycle Management Supported
Health Score Supported
Onboarding Supported
Revenue Management Not Supported
Usage Tracking / Analytics Not Supported
Win / Loss Analysis Not Supported

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Supported
Collaboration Supported
Content Management Supported
Decision Tree Supported
Discussion Boards Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported

Integrations

Common Room Supported
Slack Supported
Stackreaction Supported
Zendesk Supported
Axis LMS Supported
CanopyDeploy Not Supported
Dataddo Supported
EasySendy Pro Supported
Facebook Supported
IFTTT Supported
Influence Supported
Josys Supported
Mindspun Supported
Nango Supported
Netdata Supported
Neyox Supported
PartnerStack Supported
Salesforce Agentforce Service Not Supported
SearchUnify Supported
X (Twitter) Supported

Integrations

Common Room Supported
Slack Supported
Stackreaction Supported
Zendesk Supported
Axis LMS Not Supported
CanopyDeploy Supported
Dataddo Not Supported
EasySendy Pro Not Supported
Facebook Not Supported
IFTTT Not Supported
Influence Not Supported
Josys Not Supported
Mindspun Not Supported
Nango Not Supported
Netdata Not Supported
Neyox Not Supported
PartnerStack Not Supported
Salesforce Agentforce Service Supported
SearchUnify Not Supported
X (Twitter) Not Supported
Claim Discourse and update features and information
Claim Discourse and update features and information
Claim inSided and update features and information
Claim inSided and update features and information