Related Products
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About
Discourse is a secure and customizable platform for building online communities. Designed for organizations that care about control and flexibility, it supports a wide range of use cases including customer support, product feedback, internal collaboration, and member engagement.
Built on open source technology, Discourse gives teams full visibility and ownership of their data. The platform supports real time conversation, long form discussion, advanced moderation, and automation. Features like trust levels, user roles, and granular permissions make it easy to scale with confidence.
Discourse is used by leading companies, public institutions, and open communities. Whether hosted by your team or through our managed offering, it is built to integrate into your stack and evolve with your needs.
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About
inSided is the leading Community Platform for scaling Customer Success and Support. Reduce your churn rate, deflect calls and tickets and build better products with our Community, Knowledge Base, and In-Product Support products.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Organizations that want to create a robust online community forum
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Audience
B2B software companies, Telecommunications, Consumer online services
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$100 per month
Free Version
Supported
Free Trial
Supported
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Pricing
$900 per month
Free trial available
Free Version
Not Supported
Free Trial
Supported
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Reviews/
|
Reviews/
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Pros & Cons from Real UsersPros
Cons
|
Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
|
Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
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Company InformationDiscourse
Founded: 2013
USA
www.discourse.org
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Company InformationinSided
Founded: 2010
Netherlands
www.insided.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Community Features
Content Management
Not Supported
Content Moderation
Supported
Discussions / Forums
Supported
Event Management
Not Supported
Group Management
Not Supported
Ideation / Crowdsourcing
Not Supported
Member Directory
Supported
Membership Management
Not Supported
Social Media Management
Not Supported
Website Management
Not Supported
White Label
Not Supported
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Community Features
Content Management
Supported
Content Moderation
Supported
Discussions / Forums
Supported
Event Management
Not Supported
Group Management
Supported
Ideation / Crowdsourcing
Supported
Member Directory
Supported
Membership Management
Supported
Social Media Management
Supported
Website Management
Supported
White Label
Not Supported
Customer Engagement Features
Analytics
Supported
Churn Management
Supported
Communication Management
Supported
Community Management
Supported
Content Syndication
Not Supported
Feedback Collection
Supported
Gamification
Supported
Live Chat
Not Supported
Video Content
Not Supported
Customer Service Features
Alerts / Escalation
Supported
Appointment Management
Not Supported
Call Center Management
Not Supported
Email Management
Not Supported
Knowledge Base
Supported
Live Chat
Not Supported
Performance Metrics
Supported
Queue Management
Not Supported
Self Service Portal
Supported
Social Media Integration
Not Supported
Surveys & Feedback
Supported
Virtual Assistant
Not Supported
Workflow Management
Supported
Customer Success Features
Account Alerts
Not Supported
Account Management
Not Supported
Communication Management
Supported
Customer Engagement
Supported
Customer Lifecycle Management
Supported
Health Score
Supported
Onboarding
Supported
Revenue Management
Not Supported
Usage Tracking / Analytics
Not Supported
Win / Loss Analysis
Not Supported
Knowledge Management Features
Artificial Intelligence (AI)
Not Supported
Cataloging / Categorization
Supported
Collaboration
Supported
Content Management
Supported
Decision Tree
Supported
Discussion Boards
Supported
Full Text Search
Supported
Knowledge Base Management
Supported
Self Service Portal
Supported
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Integrations
Common Room
Supported
Slack
Supported
Stackreaction
Supported
Zendesk
Supported
Axis LMS
Supported
CanopyDeploy
Not Supported
Dataddo
Supported
EasySendy Pro
Supported
Facebook
Supported
IFTTT
Supported
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Integrations
Common Room
Supported
Slack
Supported
Stackreaction
Supported
Zendesk
Supported
Axis LMS
Not Supported
CanopyDeploy
Supported
Dataddo
Not Supported
EasySendy Pro
Not Supported
Facebook
Not Supported
IFTTT
Not Supported
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