SeaTicket

SeaTicket

SeaCloud Labs
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About

Discourse is a secure and customizable platform for building online communities. Designed for organizations that care about control and flexibility, it supports a wide range of use cases including customer support, product feedback, internal collaboration, and member engagement. Built on open source technology, Discourse gives teams full visibility and ownership of their data. The platform supports real time conversation, long form discussion, advanced moderation, and automation. Features like trust levels, user roles, and granular permissions make it easy to scale with confidence. Discourse is used by leading companies, public institutions, and open communities. Whether hosted by your team or through our managed offering, it is built to integrate into your stack and evolve with your needs.

About

SeaTicket is an open-source, AI-powered support center that brings questions and issue reports from GitHub, Discord, Discourse, and email into one workspace. AI agents investigate each new question by searching related issues, past cases, and your knowledge base, then suggest a reply or a ticket. Your team approves, edits, or discards every suggestion, and approved replies post back to the original thread. When a question needs an engineer, it becomes a trackable ticket with an owner, internal discussion, and full context. Approved resolutions are saved to a searchable knowledge base that the team and agents reuse. SeaTicket integrates with Notion, Confluence, Linear, Jira, and Seafile. It includes API access, an external support portal, and unlimited team members on every plan. Use the hosted cloud or self-host the Apache 2.0 code.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Organizations that want to create a robust online community forum

Audience

Open-source projects, software and SaaS teams, product teams, and support teams that handle community questions and customer issues across GitHub, Discord, forums, and email.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$100 per month
Free Version Supported
Free Trial Supported

Pricing

$0/month
Free plan: $0/month, with up to 1,000 issues and 100 AI credits per month. Paid plans start at $25/month.
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Simple and clean user interface Open Source Excellent notification feature Security features - Single Sign On, Spam filter, 2FA Plugin support Trust level & badge system Mobile-support ready

Cons

  • Full feature set plans are costly, there should be more tiers for small scale usage.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Discourse
Founded: 2013
USA
www.discourse.org

Company Information

SeaCloud Labs
Founded: 2012
Singapore
seaticket.ai/

Alternatives

Alternatives

Simple Machines Forum (SMF)

Simple Machines Forum (SMF)

Simple Machines Forum
Zono Support

Zono Support

Boxvibe Technologies

Categories

Community Supported

Categories

Help Desk Supported

Community Features

Content Management Not Supported
Content Moderation Supported
Discussions / Forums Supported
Event Management Not Supported
Group Management Not Supported
Ideation / Crowdsourcing Not Supported
Member Directory Supported
Membership Management Not Supported
Social Media Management Not Supported
Website Management Not Supported
White Label Not Supported

Integrations

Discord Supported
GitHub Supported
Aritic Desk Supported
Aritic Mail Supported
Bitergia Analytics Supported
Captain Compliance Supported
Discourse Not Supported
Fibery Supported
Google Ads Supported
Josys Supported
Linear Not Supported
LinkedIn Supported
Matomo Supported
Mattermost Supported
SearchUnify Supported
Slack Supported
Threado Supported
Workers by Delos Supported
X (Twitter) Supported
Zapier Supported

Integrations

Discord Supported
GitHub Supported
Aritic Desk Not Supported
Aritic Mail Not Supported
Bitergia Analytics Not Supported
Captain Compliance Not Supported
Discourse Supported
Fibery Not Supported
Google Ads Not Supported
Josys Not Supported
Linear Supported
LinkedIn Not Supported
Matomo Not Supported
Mattermost Not Supported
SearchUnify Not Supported
Slack Not Supported
Threado Not Supported
Workers by Delos Not Supported
X (Twitter) Not Supported
Zapier Not Supported
Claim Discourse and update features and information
Claim Discourse and update features and information
Claim SeaTicket and update features and information
Claim SeaTicket and update features and information