Wingman

Wingman

Emergent
+
+

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About

Use our expert network and artificial intelligence to deliver exceptional customer service at scale. Reduce contact center volume up to 80%, boost customer satisfaction up to 20%, and save millions per year. Our platform is home to thousands of experts, who help train our algorithms, write answers, and deliver live customer support. It is critical to teach AI systems to understand and diagnose what customers need. Our experts give feedback on every customer conversation, ensuring our algorithms have a much better understanding of what customers are asking and how best to help them. Today’s answers get old fast. Anyone can build a chatbot, but they struggle accessing enough content. Our experts continuously write new answers, validated through peer review, as new questions emerge and old issues evolve. Customers expect great service 24/7 — which is near impossible to deliver with fixed resources and headcount.

About

Wingman helps online stores connect shoppers with product experts for live 1:1 consultations, so customers can make a purchase decision in seconds. Instead of leaving shoppers alone with static product pages or limited text support, Wingman adds proactive shopping assistance on top of a store’s existing customer support tools. Its vetted experts can answer product questions, explain features, recommend products, and guide shoppers toward the right choice. It is built to improve interactivity, increase conversion rate, support upsell and cross-sell, and reduce returns by giving customers focused, personal assistance before they buy. Wingman breaks free from the limitations of text through one-way video calls, where experts can answer questions, explain features, or show products live while the customer’s camera stays turned off by default. Co-browsing helps experts and shoppers get on the same page, browse together, and find the best product for the customer.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

SMBs to enterprise

Audience

Business owners, founders, and professionals wanting an AI assistant to handle routine tasks, follow-ups, inboxes, and workflows across their tools

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$1 per month
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Directly
Founded: 2011
United States
directly.com

Company Information

Emergent
Founded: 2024
United States
getwingman.com

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Categories

Customer Service Supported

Categories

AI Agents Supported
AI Assistants Supported

Integrations

Facebook Not Supported
Facebook Ads Not Supported
GitHub Not Supported
Gmail Not Supported
Google Calendar Not Supported
Google Sheets Not Supported
Google Slides Not Supported
Instagram Not Supported
Jira Not Supported
LinkedIn Not Supported
Meta Ads Not Supported
Microsoft Outlook Not Supported
Notion Not Supported
QuickBooks Online Not Supported
Semrush Not Supported
Slack Not Supported
Stripe Not Supported
Telegram Not Supported
WhatsApp Not Supported
X (Twitter) Not Supported

Integrations

Facebook Supported
Facebook Ads Supported
GitHub Supported
Gmail Supported
Google Calendar Supported
Google Sheets Supported
Google Slides Supported
Instagram Supported
Jira Supported
LinkedIn Supported
Meta Ads Supported
Microsoft Outlook Supported
Notion Supported
QuickBooks Online Supported
Semrush Supported
Slack Supported
Stripe Supported
Telegram Supported
WhatsApp Supported
X (Twitter) Supported
Claim Directly and update features and information
Claim Directly and update features and information
Claim Wingman and update features and information
Claim Wingman and update features and information