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About
Use our expert network and artificial intelligence to deliver exceptional customer service at scale. Reduce contact center volume up to 80%, boost customer satisfaction up to 20%, and save millions per year. Our platform is home to thousands of experts, who help train our algorithms, write answers, and deliver live customer support. It is critical to teach AI systems to understand and diagnose what customers need. Our experts give feedback on every customer conversation, ensuring our algorithms have a much better understanding of what customers are asking and how best to help them. Today’s answers get old fast. Anyone can build a chatbot, but they struggle accessing enough content. Our experts continuously write new answers, validated through peer review, as new questions emerge and old issues evolve. Customers expect great service 24/7 — which is near impossible to deliver with fixed resources and headcount.
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About
Solving business problems with advanced AI and machine learning solutions for public and private sectors. Automates the answering of a large portion of questions (over 100). The chatbot is designed to maximize FCR (first contact resolution). Detects sales opportunities 24/7 and autopilots them. Matches customer expectations by immediately answering the questions which it knows the answers. It will direct others. Automates a bit portion of the calls by answering on the simple ones. Routes your customers to the right agents. Reduces the abandoned rate to nearly 0. Detects sales opportunities 24/7, empowers your representatives and reduces the average handling time. Telecom operators use machine learning to improve customer satisfaction and increase network reliability. To name a few, telecoms can benefit from predictive modelling, process analysis, fraud detection, churn prediction, and dynamic resource allocation.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
SMBs to enterprise
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Audience
Organizations in need of an AI and machine learning solution to automate their processes and optimize their services
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationDirectly
Founded: 2011
United States
directly.com
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Company InformationMindTitan
United States
mindtitan.com
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Categories |
Categories |
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Integrations
No info available.
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Integrations
No info available.
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