Tracey

Tracey

Sendcloud
+
+

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About

If your company ships parcel and LTL, you likely overpay carriers because finding and claiming bogus charges is a pain. We track every package you ship, every charge you're billed. When a delivery is late, we secure a shipping cost refund. When a charge is invalid, we secure a credit or refund. When a shipment is lost or damaged, we secure a refund for the shipping cost and package contents. When your rates are high, we negotiate discounts, or give you the analytical tools to do the same. These are hard cost savings - often over 10% of the carrier invoice.

About

Tracey by Sendcloud is a cloud-based shipping intelligence platform that helps ecommerce brands, 3PLs, and retailers take control of delivery performance by turning scattered carrier tracking data into structured, actionable insights so you can benchmark carriers, optimize costs, and improve the customer experience. It unifies parcel and status data from 40+ worldwide carriers to give real-time visibility into shipments, predict delays with high accuracy, and recommend the best transport options based on cost, reliability, transit times, and SLAs, instead of relying on intuition. It enables teams to compare and evaluate carrier performance over time, benchmark against industry data, and negotiate better carrier agreements, while automating proactive customer notifications and reducing “where is my order” service inquiries with ETA predictions and delivery issue alerts.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies that ship parcels

Audience

Ecommerce operators, logistics managers, and customer support teams who need actionable carrier performance data and predictive delivery insights to improve shipping outcomes and customer satisfaction

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$1.00/month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Direct-Recovery
Founded: 2000
United States
www.direct-recovery.com

Company Information

Sendcloud
Founded: 2019
Belgium
www.traceybysendcloud.com

Alternatives

Alternatives

LateShipment.com

LateShipment.com

LateShipment Inc.

Categories

Categories

Integrations

Sendcloud

Integrations

Sendcloud
Claim Direct-Recovery and update features and information
Claim Direct-Recovery and update features and information
Claim Tracey and update features and information
Claim Tracey and update features and information