Diamond Billing Engine

Diamond Billing Engine

Diamond Concepts and Consulting
OPUS21

OPUS21

OPUS21 Management Solutions
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About

DBE is completely dynamic and customizable on the fly, providing your business with fast, code-free rate changes. All the flexibility and power of spreadsheets, but integrated into your billing process. Why waste money on a complete CIS, when all you need is Billing Flexibility. DBE can provide all the functionality of a high-end Utility CIS, at a fraction of the price. No need to ramp up your infrastructure or worry about software compatibilities, DBE can process your Billing Determinants both as a real-time Web Service and in batch. All data is fully encrypted using Advanced Encryption Standard (AES) 256 and hosted using secure HTTPS and SFTP protocols providing a secure means of connecting to DBE from your servers. DBE allows you to use your preferred Bill Print solution, whether that is done by your business in-house, or through a third-party vendor, both real-time rendering and mass customer mailings are seamless using the Diamond Billing Engine.

About

OPUS21 is more than just a software provider. For over 20 years, our team of utility billing experts has helped cities of all sizes simplify their utility billing and back-office needs. Our services cover a range of solutions including bill print & mail, e-billing, online customer portal, payment processing, and customer service all utilizing our cloud-based CIS software. As a family and women owned business, we pride ourselves on our commitment to partnership.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Communities seeking a solution to improve and manage all their billing operations

Audience

Utilities

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • I really like how the Opus21 team customized the system for our utility billing needs for our municipality. It was absolutely the right decision to outsource our utility billing to Opus21 since our workforce has been shrinking due to retirement and we don't have the resources to hire, train, and support new full-time employees. We found that we were able to replace our antiquated utility billing software process and eliminate the redundancies that were costing us both time and money. The greatest part of working with Opus was that they not only offered support and a team of utility billing experts but it allowed us to be hands off and focus on other aspects of our neighborhood.

Cons

  • It was a longer setup process than we anticipated, but in all honesty, our utility billing system was complicated and needed extra customization that Opus handled very well. For the most part, the transition to their utility billing management system was smooth.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Diamond Concepts and Consulting
www.diamondconcepts.us

Company Information

OPUS21 Management Solutions
St. Paul, MN
opus21ms.com

Alternatives

Alternatives

Diversified Billing

Diversified Billing

Diversified Technology Corp
Brook

Brook

Inkey Solutions
Muni-Link

Muni-Link

Link Computer Corporation
IMS Utility Billing

IMS Utility Billing

Information Management Services
AmCoBi Utility Billing System

AmCoBi Utility Billing System

American Conservation & Billing Solutions
Edmunds Utility Billing

Edmunds Utility Billing

Edmunds GovTech
UtilityTrakR

UtilityTrakR

Starnik
Diversified Billing

Diversified Billing

Diversified Technology Corp

Categories

Categories

Utility Billing Supported

Utility Billing Features

Account Management Not Supported
ACH Payment Processing Not Supported
Billing & Invoicing Supported
Cable Not Supported
Collections Management Not Supported
Customer Management Not Supported
Electricity Not Supported
Meter Management Not Supported
Metered Billing Not Supported
Move In / Move Out Not Supported
Natural Gas Not Supported
Non-Metered Billing Not Supported
Online Payment Processing Not Supported
Penalty / Cut-Off Processing Not Supported
Rate Management Supported
Service Call Management Not Supported
Trash Not Supported
Water Not Supported
Work Order Management Not Supported

Integrations

No info available.

Integrations

No info available.
Claim Diamond Billing Engine and update features and information
Claim Diamond Billing Engine and update features and information
Claim OPUS21 and update features and information
Claim OPUS21 and update features and information