DialogflowGoogle 
                        
                        
                        
                        
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            LyroTidio 
                        
                        
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Related Products
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            About
            Dialogflow from Google Cloud is a natural language understanding platform that makes it easy to design and integrate a conversational user interface into your mobile app, web application, device, bot, interactive voice response system, and so on. Using Dialogflow, you can provide new and engaging ways for users to interact with your product. Dialogflow can analyze multiple types of input from your customers, including text or audio inputs (like from a phone or voice recording). It can also respond to your customers in a couple of ways, either through text or with synthetic speech. Dialogflow CX and ES provide virtual agent services for chatbots and contact centers. If you have a contact center that employs human agents, you can use Agent Assist to help your human agents. Agent Assist provides real-time suggestions for human agents while they are in conversations with end-user customers.
             
            
        
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            About
            Lyro is an AI agent for customer service developed by Tidio, designed to help small, medium-sized, and enterprise businesses manage customer support efficiently. Improve resolution rates and time to respond metrics, boost customer satisfaction.
- Lyro can handle up to 64% of customer inquiries automatically, responding in under 6 seconds.
- It integrates easily with a website and uses existing support content to generate accurate answers.
- Supports multiple languages and works across live chat, WhatsApp, Instagram, and Messenger.
- Capable of performing tasks like checking order status, recommending products, and creating support tickets.
- Allows human agents to monitor and step in when needed to ensure proper handling of conversations.
It's a useful tool for automating routine support and improving response times without losing human oversight. Free 7-day trial available. No credit card required.
             
            
        
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        Platforms Supported
            
                Windows
            
            
         
        
    
        
        
            
                Mac
            
            
         
        
    
        
        
            
                Linux
            
            
         
        
    
        
        
            
                Cloud
            
            
         
        
    
        
        
            
                On-Premises
            
            
         
        
    
        
        
            
                iPhone
            
            
         
        
    
        
        
            
                iPad
            
            
         
        
    
        
        
            
                Android
            
            
         
        
    
        
        
            
                Chromebook
            
            
         
        
    
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        Platforms Supported
            
                Windows
            
            
         
        
    
        
        
            
                Mac
            
            
         
        
    
        
        
            
                Linux
            
            
         
        
    
        
        
            
                Cloud
            
            
         
        
    
        
        
            
                On-Premises
            
            
         
        
    
        
        
            
                iPhone
            
            
         
        
    
        
        
            
                iPad
            
            
         
        
    
        
        
            
                Android
            
            
         
        
    
        
        
            
                Chromebook
            
            
         
        
    
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        Audience
        Businesses and developers interested in a comprehensive platform for developing chatbots, voice bots, and virtual agents using natural language understanding
         
        
    
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        Audience
        SMB to enterprise; ecommerce, tech, services
         
        
    
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        Support
            
                Phone Support
            
            
         
        
    
        
        
            
                24/7 Live Support
            
            
         
        
    
        
        
            
                Online
            
            
         
        
    
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        Support
            
                Phone Support
            
            
         
        
    
        
        
            
                24/7 Live Support
            
            
         
        
    
        
        
            
                Online
            
            
         
        
    
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        API
            
                Offers API
            
            
         
        
    
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        API
            
                Offers API
            
            
         
        
    
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        Pricing
        No information available.
        
        
     
    
    
        
        
            
                Free Version
            
            
         
        
    
        
        
            
                Free Trial
            
            
         
        
    
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        Pricing
        $749
        
     
    
    
        
        
            
                Free Version
            
            
         
        
    
        
        
            
                Free Trial
            
            
         
        
    
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Reviews/
        
    
    
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Reviews/
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        Training
            
                Documentation
            
            
         
        
    
        
        
            
                Webinars
            
            
         
        
    
        
        
            
                Live Online
            
            
         
        
    
        
        
            
                In Person
            
            
         
        
    
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        Training
            
                Documentation
            
            
         
        
    
        
        
            
                Webinars
            
            
         
        
    
        
        
            
                Live Online
            
            
         
        
    
        
        
            
                In Person
            
            
         
        
    
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        Company InformationGoogle 
    
    Founded: 1998 
    
    United States 
    cloud.google.com/dialogflow 
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        Company InformationTidio 
    
    Founded: 2013 
    
    United States 
    www.tidio.com/ai-agent/ 
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        Categories | 
        
        
                
            
        
    
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                Chatbot Features
            
                Call to Action
            
            
         
        
    
        
        
            
                Context and Coherence
            
            
         
        
    
        
        
            
                Human Takeover
            
            
         
        
    
        
        
            
                Inline Media / Videos
            
            
         
        
    
        
        
            
                Machine Learning
            
            
         
        
    
        
        
            
                Natural Language Processing
            
            
         
        
    
        
        
            
                Payment Integration
            
            
         
        
    
        
        
            
                Prediction
            
            
         
        
    
        
        
            
                Ready-made Templates
            
            
         
        
    
        
        
            
                Reporting / Analytics
            
            
         
        
    
        
        
            
                Sentiment Analysis
            
            
         
        
    
        
        
            
                Social Media Integration
            
            
         
        
    
                    Conversational AI Features
            
                Code-free Development
            
            
         
        
    
        
        
            
                Contextual Guidance
            
            
         
        
    
        
        
            
                For Developers
            
            
         
        
    
        
        
            
                Intent Recognition
            
            
         
        
    
        
        
            
                Multi-Languages
            
            
         
        
    
        
        
            
                Omni-Channel
            
            
         
        
    
        
        
            
                On-Screen Chats
            
            
         
        
    
        
        
            
                Pre-configured Bot
            
            
         
        
    
        
        
            
                Reusable Components
            
            
         
        
    
        
        
            
                Sentiment Analysis
            
            
         
        
    
        
        
            
                Speech Recognition
            
            
         
        
    
        
        
            
                Speech Synthesis
            
            
         
        
    
        
        
            
                Virtual Assistant
            
            
         
        
    
                    Artificial Intelligence Features
            
                Chatbot
            
            
         
        
    
        
        
            
                For eCommerce
            
            
         
        
    
        
        
            
                For Healthcare
            
            
         
        
    
        
        
            
                For Sales
            
            
         
        
    
        
        
            
                Image Recognition
            
            
         
        
    
        
        
            
                Machine Learning
            
            
         
        
    
        
        
            
                Multi-Language
            
            
         
        
    
        
        
            
                Natural Language Processing
            
            
         
        
    
        
        
            
                Predictive Analytics
            
            
         
        
    
        
        
            
                Process/Workflow Automation
            
            
         
        
    
        
        
            
                Rules-Based Automation
            
            
         
        
    
        
        
            
                Virtual Personal Assistant (VPA)
            
            
         
        
    
                    Machine Learning Features
            
                Deep Learning
            
            
         
        
    
        
        
            
                ML Algorithm Library
            
            
         
        
    
        
        
            
                Model Training
            
            
         
        
    
        
        
            
                Natural Language Processing (NLP)
            
            
         
        
    
        
        
            
                Predictive Modeling
            
            
         
        
    
        
        
            
                Statistical / Mathematical Tools
            
            
         
        
    
        
        
            
                Templates
            
            
         
        
    
        
        
            
                Visualization
            
            
         
        
    
                    Natural Language Processing Features
            
                Co-Reference Resolution
            
            
         
        
    
        
        
            
                In-Database Text Analytics
            
            
         
        
    
        
        
            
                Named Entity Recognition
            
            
         
        
    
        
        
            
                Natural Language Generation (NLG)
            
            
         
        
    
        
        
            
                Open Source Integrations
            
            
         
        
    
        
        
            
                Parsing
            
            
         
        
    
        
        
            
                Part-of-Speech Tagging
            
            
         
        
    
        
        
            
                Sentence Segmentation
            
            
         
        
    
        
        
            
                Stemming/Lemmatization
            
            
         
        
    
        
        
            
                Tokenization
            
            
         
        
    
                     | 
        
        
                
            
        
    
        
            
            
                
                Chatbot Features
            
                Call to Action
            
            
         
        
    
        
        
            
                Context and Coherence
            
            
         
        
    
        
        
            
                Human Takeover
            
            
         
        
    
        
        
            
                Inline Media / Videos
            
            
         
        
    
        
        
            
                Machine Learning
            
            
         
        
    
        
        
            
                Natural Language Processing
            
            
         
        
    
        
        
            
                Payment Integration
            
            
         
        
    
        
        
            
                Prediction
            
            
         
        
    
        
        
            
                Ready-made Templates
            
            
         
        
    
        
        
            
                Reporting / Analytics
            
            
         
        
    
        
        
            
                Sentiment Analysis
            
            
         
        
    
        
        
            
                Social Media Integration
            
            
         
        
    
                    Conversational AI Features
            
                Code-free Development
            
            
         
        
    
        
        
            
                Contextual Guidance
            
            
         
        
    
        
        
            
                For Developers
            
            
         
        
    
        
        
            
                Intent Recognition
            
            
         
        
    
        
        
            
                Multi-Languages
            
            
         
        
    
        
        
            
                Omni-Channel
            
            
         
        
    
        
        
            
                On-Screen Chats
            
            
         
        
    
        
        
            
                Pre-configured Bot
            
            
         
        
    
        
        
            
                Reusable Components
            
            
         
        
    
        
        
            
                Sentiment Analysis
            
            
         
        
    
        
        
            
                Speech Recognition
            
            
         
        
    
        
        
            
                Speech Synthesis
            
            
         
        
    
        
        
            
                Virtual Assistant
            
            
         
        
    
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        Integrations
            
                
    Adobe Commerce
            
            
         
        
    
        
        
            
                
    Avaya Experience Platform
            
            
         
        
    
        
        
            
                
    Brevo
            
            
         
        
    
        
        
            
                
    Dialpad Support
            
            
         
        
    
        
        
            
                
    Drupal
            
            
         
        
    
        
        
            
                
    Expertflow Contact Center
            
            
         
        
    
        
        
            
                
    Landbot.io
            
            
         
        
    
        
        
            
                
    MailerLite
            
            
         
        
    
        
        
            
                
    Meya
            
            
         
        
    
        
        
            
                
    Pipedrive
            
            
         
        
    
                
                    
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
                
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        Integrations
            
                
    Adobe Commerce
            
            
         
        
    
        
        
            
                
    Avaya Experience Platform
            
            
         
        
    
        
        
            
                
    Brevo
            
            
         
        
    
        
        
            
                
    Dialpad Support
            
            
         
        
    
        
        
            
                
    Drupal
            
            
         
        
    
        
        
            
                
    Expertflow Contact Center
            
            
         
        
    
        
        
            
                
    Landbot.io
            
            
         
        
    
        
        
            
                
    MailerLite
            
            
         
        
    
        
        
            
                
    Meya
            
            
         
        
    
        
        
            
                
    Pipedrive
            
            
         
        
    
                
                    
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
        
        
        
    
                
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