DeweyDewey Labs
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Talisma KnowledgebaseTalisma
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About
Dewey is a full-service AI platform that turns expert content libraries into conversational Q&A for audiences. Every answer is sourced exclusively from the customer's approved content — never the open internet — with full citations back to the original source material.
Dewey's closed-loop architecture eliminates hallucinations by design. Experts maintain editorial control: pre-write answers to critical questions, lock responses on sensitive topics, and set boundaries where the AI says "I don't know" rather than guessing. An analytics dashboard and Knowledge Requests queue surface what audiences are actually asking, turning unanswered questions into content opportunities.
Deployed across health, parenting, civic journalism, education, and publishing — including organizations where getting the answer wrong has real consequences. 1M+ answers served across 30+ live knowledge bases.
Dewey is full-service: we build, deploy, and manage every implementation.
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About
Talisma Knowledgebase empowers your customer service staff by providing instant access to critical knowledge at the heart of your operations, reducing operational costs and improving business efficiency and growth. With Talisma Knowledgebase, service and support groups can continually capture, create, and refine knowledge solutions as part of their daily workflow. As solutions are approved and published to the knowledgebase, they become immediately available for shared use across functional areas and multiple channels, including phone, email, chat, and the Web. Users can easily tailor content delivery to different audiences using content rules and branded knowledge article templates. Easily track and report on knowledge articles accessed, categories of knowledge used, questions asked that did not result in a correct answer, customer satisfaction levels, and much more. In addition, detailed information about each knowledgebase visitor’s query is logged in the contact record.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Content-rich organizations, expert-led brands, publishers, nonprofits, healthcare organizations, and newsrooms that need their audience to get expert-sourced answers rather than generic AI responses.
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Audience
Organizations of all sizes searching for a solution to get instant access to critical knowledge
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and VideosNo images available
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationDewey Labs
Founded: 2023
United States
www.askdewey.com
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Company InformationTalisma
Founded: 1999
United States
www.talisma.com/products/knowledge-base-software/
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Categories |
Categories |
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Knowledge Management Features
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
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Integrations
No info available.
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Integrations
No info available.
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