Daisee

Daisee

daisee
Inblue Request

Inblue Request

inblueQMS
Daisee Inblue Request

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Daisee:

About

Daisee builds technology to provide access to deep insight into the behavioural and emotional dynamics of your customers with the most accurate AI-powered, fully-automated AQM available for more impactful coaching, improved commercial outcomes and compliance monitoring. Daisee analyzes and automatically scores 100% of customer interactions using a world-first automated, digital quality scorecard. This automatically surfaces quality assurance issues that require human intervention in the areas of communication, compliance and conduct. Daisee enables you to see far beyond words alone, surfacing the underlying emotion hidden deep within your interactions – what your customers are really saying, thinking, and feeling. Daisee helps organisations create practical business value immediately, with software that is incredibly flexible and easy to deploy across any telephony system. Globally Daisee operates in Australia, New Zealand and the USA.
Inblue Request:

About

Solutions for specific needs. Maintain your ISO 9001:2015 certification, with inblueQMS. Deliver fast solutions to your customers, with inblueRequest. Register your customers requirements, measures your response times. Classify Registers. Do everything Online. With the assurance of more than 30 years experience in the development of information technologies. Benefits of our Software. Centralization Planning, recording and follow-up of processes and procedures. Reminders. Receive reminders about deadlines and notifications each time a task is assigned to you; via e-mail and/or dashboards. Manageable. Modify fields according to the realities of your company. Grant permissions and define deadlines. Easy to use. User-friendly design, with guided functions which make your work easy. Recording. Record comments and versions for a better follow-up. Includes a history of changes. Charts and Results-Reports.
Daisee:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Inblue Request:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Daisee:

Audience

All customer facing businesses - healthcare, financial services, collections, insurance, energy, utilities, telcommunications, public sector
Inblue Request:

Audience

Technical service or customer support looking for a quality management application
Daisee:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported
Inblue Request:

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported
Daisee:

API

Offers API Not Supported
Inblue Request:

API

Offers API Not Supported
Daisee:

Screenshots and Videos

Inblue Request:

Screenshots and Videos

Daisee:

Pricing

$89/month
This is an all you can eat monthly charge.
Free Version Not Supported
Free Trial Supported
Inblue Request:

Pricing

$8 per user, per month
Free Version Not Supported
Free Trial Not Supported
Daisee:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Inblue Request:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
Daisee:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported
Inblue Request:

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported
Daisee:

Company Information

daisee
Founded: 2017
Australia
www.daisee.com
Inblue Request:

Company Information

inblueQMS
Founded: 2010
Chile
inbluesolutions.com/request/
Daisee:

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Daisee:

Categories

Inblue Request:

Categories

Claims Processing Supported
Daisee:

Claims Processing Features

Adjustor Management Not Supported
Case Management Not Supported
Claim Resolution Tracking Not Supported
Co-Pay & Deductible Tracking Not Supported
Compliance Management Supported
Customer Management Supported
Electronic Claims Not Supported
Forms Management Not Supported
Paper-Based Claims Not Supported
Payor Management Not Supported
Policy Administration Not Supported

Artificial Intelligence Features

Chatbot Not Supported
For eCommerce Supported
For Healthcare Supported
For Sales Supported
Image Recognition Not Supported
Machine Learning Supported
Multi-Language Not Supported
Natural Language Processing Supported
Predictive Analytics Supported
Process/Workflow Automation Supported
Rules-Based Automation Not Supported
Virtual Personal Assistant (VPA) Not Supported

Business Intelligence Features

Ad Hoc Reports Not Supported
Benchmarking Not Supported
Budgeting & Forecasting Not Supported
Dashboard Supported
Data Analysis Supported
Key Performance Indicators Supported
Natural Language Generation (NLG) Not Supported
Performance Metrics Supported
Predictive Analytics Not Supported
Profitability Analysis Not Supported
Strategic Planning Not Supported
Trend / Problem Indicators Supported
Visual Analytics Supported

Business Performance Management Features

Ad hoc Analysis Supported
Ad Hoc Reports Not Supported
Budgeting & Forecasting Not Supported
Consolidation / Roll-Up Not Supported
Dashboard Supported
Key Performance Indicators Supported
Predictive Analytics Supported
Qualitative Analysis Not Supported
Quantitative Analysis Supported
Scorecarding Supported
Strategic Planning Not Supported

Call Center Features

Blended Call Center Not Supported
Call Logging Not Supported
Call Recording Not Supported
Call Scripting Not Supported
Campaign Management Not Supported
Database Not Supported
Escalation Management Not Supported
Inbound Call Center Supported
IVR / Voice Recognition Not Supported
Manual Dialer Not Supported
Outbound Call Center Supported
Predictive Dialer Not Supported
Progressive Dialer Not Supported
Queue Management Not Supported
Real-time Chat Not Supported
Reporting/Analytics Supported

Compliance Features

Archiving & Retention Not Supported
Artificial Intelligence (AI) Not Supported
Audit Management Not Supported
Compliance Tracking Supported
Controls Testing Not Supported
Environmental Compliance Not Supported
FDA Compliance Not Supported
HIPAA Compliance Supported
Incident Management Not Supported
ISO Compliance Not Supported
OSHA Compliance Not Supported
Risk Management Supported
Sarbanes-Oxley Compliance Not Supported
Surveys & Feedback Not Supported
Version Control Not Supported
Workflow / Process Automation Not Supported

Customer Communications Management Features

Batch Communications Not Supported
Chat / Messaging Not Supported
Content Management Not Supported
Email Distribution Not Supported
Interactive Content Not Supported
Multi-Channel Communications Supported
On-Demand Communications Not Supported
Personalization Not Supported
Print Management Not Supported
Template Management Not Supported
Video Content Not Supported

Customer Experience Features

Action Management Not Supported
Analytics Supported
Customer Segmentation Not Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Survey Management Not Supported
Text Analysis Supported
Trend Analysis Not Supported

Customer Service Features

Alerts / Escalation Not Supported
Appointment Management Not Supported
Call Center Management Supported
Email Management Not Supported
Knowledge Base Not Supported
Live Chat Not Supported
Performance Metrics Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

HIPAA Compliance Features

Access Control / Permissions Not Supported
Audit Management Not Supported
Compliance Reporting Supported
Data Security Not Supported
Documentation Management Not Supported
For Healthcare Supported
Incident Management Not Supported
Policy Training Not Supported
Remediation Management Supported
Risk Management Supported
Vendor Management Not Supported

Insurance Claims Management Features

Claims tracking Not Supported
CRM Not Supported
Customer portal Not Supported
Document management Not Supported
EDI data exchange integrations Not Supported
Electronic claims Not Supported
Fraud management Supported
Reporting Supported

Natural Language Processing Features

Co-Reference Resolution Not Supported
In-Database Text Analytics Not Supported
Named Entity Recognition Not Supported
Natural Language Generation (NLG) Not Supported
Open Source Integrations Not Supported
Parsing Not Supported
Part-of-Speech Tagging Supported
Sentence Segmentation Not Supported
Stemming/Lemmatization Not Supported
Tokenization Not Supported

Patient Engagement Features

Appointment Scheduling Supported
Care Planning Not Supported
Collaboration Not Supported
Messaging Not Supported
Mobile Access Not Supported
Patient Education Not Supported
Patient Portal Not Supported
Personal Health Record Not Supported
Progress Tracking Not Supported
Self Management Not Supported

Qualitative Data Analysis Features

Annotations Not Supported
Collaboration Not Supported
Data Visualization Not Supported
Media Analytics Not Supported
Mixed Methods Research Not Supported
Multi-Language Not Supported
Qualitative Comparative Analysis Not Supported
Quantitative Content Analysis Supported
Sentiment Analysis Supported
Statistical Analysis Not Supported
Text Analytics Not Supported
User Research Analysis Not Supported

Quality Management Features

Audit Management Not Supported
Complaint Management Supported
Compliance Management Supported
Corrective and Preventive Actions (CAPA) Not Supported
Defect Tracking Not Supported
Document Control Not Supported
Equipment Management Not Supported
ISO Standards Management Not Supported
Maintenance Management Not Supported
Risk Management Supported
Supplier Quality Control Not Supported
Training Management Supported

Sales Coaching Features

Assessments Supported
Audio / Video Conferencing Not Supported
Built-In Course Authoring Not Supported
Call Recording Not Supported
Gamification Not Supported
Goal Setting / Tracking Supported
Learning Plans Not Supported
Onboarding Not Supported
Performance Metrics Supported

Telemedicine Features

Appointment Reminders Not Supported
Appointment Scheduling Not Supported
Chat / Messaging Not Supported
E-Prescribing Not Supported
For Medical Purposes Not Supported
HIPAA Compliant Supported
Multi-Provider Practice Not Supported
Online Forms Not Supported
Patient Queue Management Not Supported
Practice Management Not Supported
Remote Treatment Plans Not Supported
Teleradiology Not Supported
Video Conferencing Not Supported

Transcription Features

AI / Machine Learning Supported
Annotations Not Supported
Audio/Video File Upload Not Supported
Automatic Transcription Not Supported
Collaboration Tools Not Supported
File Sharing Not Supported
For Manual Transcription Not Supported
Full Text Search Not Supported
Multi-Language Support Not Supported
Natural Language Processing (NLP) Supported
Playback Controls Not Supported
Speech Recognition Not Supported
Subtitles Not Supported
Text Editor Not Supported
Timecoding Not Supported

Workforce Management Features

Budgeting & Forecasting Not Supported
Contractor Management Not Supported
Employee Lifecycle Management Not Supported
Labor Projection Not Supported
Performance Appraisal Supported
Recruiting Management Not Supported
Scheduling Not Supported
Skills Tracking Not Supported
Time & Attendance Not Supported
Variable Workforce Not Supported
Inblue Request:

Claims Processing Features

Adjustor Management Not Supported
Case Management Supported
Claim Resolution Tracking Supported
Co-Pay & Deductible Tracking Not Supported
Compliance Management Not Supported
Customer Management Supported
Electronic Claims Supported
Forms Management Not Supported
Paper-Based Claims Supported
Payor Management Not Supported
Policy Administration Not Supported
Daisee:

Integrations

Avaya Aura Supported
Avaya Experience Platform Supported
Dubber Supported
Genesys Cloud CX Supported
HubSpot Customer Platform Supported
MiCloud Connect Supported
MiCloud Flex Supported
MiCollab Supported
Microsoft Dynamics 365 Supported
NiCE CXone Mpower Supported
Oracle CPQ Supported
Qlik Cloud Analytics Supported
Sugar Sell Supported
Tableau Supported
Vonage Contact Center Supported
Zendesk Supported
Zendesk Talk Supported
contactSPACE Supported
Inblue Request:

Integrations

Avaya Aura Not Supported
Avaya Experience Platform Not Supported
Dubber Not Supported
Genesys Cloud CX Not Supported
HubSpot Customer Platform Not Supported
MiCloud Connect Not Supported
MiCloud Flex Not Supported
MiCollab Not Supported
Microsoft Dynamics 365 Not Supported
NiCE CXone Mpower Not Supported
Oracle CPQ Not Supported
Qlik Cloud Analytics Not Supported
Sugar Sell Not Supported
Tableau Not Supported
Vonage Contact Center Not Supported
Zendesk Not Supported
Zendesk Talk Not Supported
contactSPACE Not Supported
Daisee:
Claim Daisee and update features and information
Claim Daisee and update features and information
Inblue Request:
Claim Inblue Request and update features and information
Claim Inblue Request and update features and information