DaemonLayer

DaemonLayer

Silent Signal Ltd
TriVice

TriVice

Capri Healthcare
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About

DaemonLayer sits upstream of your PSA and automates the repetitive Microsoft 365 requests that consume engineer time. Password resets, group changes, mailbox permissions, user updates, licence assignments and out-of-office configuration are handled end-to-end, without a technician touching the ticket. Inbound support emails are classified automatically, triaged with AI, and routed to your service desk with full context already assembled. Before triage completes, DaemonLayer has pulled M365 user context, checked historical tickets for related cases, scored confidence, and suggested the right technician. Triage completes in under four seconds. Integrates bidirectionally with ConnectWise and Autotask. PSA embedded panels surface triage summaries, duplicate alerts, and workflow approvals without leaving your ticketing system. A trust-based change authorisation system handles sensitive operations with configurable human-in-the-loop approval gates.

About

This system is an Artificial Intelligence assisted solution developed to minimize avoidable referrals and decrease direct dependence on the availability of specialist clinicians. This is a clinician-to-clinician, digital solution to process routine referrals into predetermined pathways of care, send feedback & tailored clinical advice to the referrer, as well as advice related to administrative tasks. Available on Mobile and Web app to the referrers, the referee, the admin staff and the patients. Smartphone coverage within the UK is 85% and message delivery is instant and trackable, providing the ideal channel to ensure patients and referrers access the triaging information. The solution is available as a Mobile App and also as a Web Portal. The system provides the following features: User Registration, secure login and User Administration Ability to configure clinical triaging pathways Ability to execute triaging based on pathways Ability to raise a patient case

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

MSPs, Internal IT Teams

Audience

Hospitals, secondary care, district hospital, teaching hospital

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

£99/month
Free Version
Free Trial

Pricing

£13,000/speciality/year
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Silent Signal Ltd
Founded: 2025
United Kingdom
daemonlayer.com

Company Information

Capri Healthcare
Founded: 2019
United Kingdom
caprihealthcare.co.uk

Alternatives

Thread

Thread

Thread Magic

Alternatives

CloudRadial

CloudRadial

Azurative

Categories

Categories

Integrations

Autotask PSA
ConnectWise PSA
Emisoft
Microsoft 365
NHSmail
SystmOne

Integrations

Autotask PSA
ConnectWise PSA
Emisoft
Microsoft 365
NHSmail
SystmOne
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