DaemonLayerSilent Signal Ltd
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TriViceCapri Healthcare
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Related Products
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About
DaemonLayer sits upstream of your PSA and automates the repetitive Microsoft 365 requests that consume engineer time. Password resets, group changes, mailbox permissions, user updates, licence assignments and out-of-office configuration are handled end-to-end, without a technician touching the ticket.
Inbound support emails are classified automatically, triaged with AI, and routed to your service desk with full context already assembled. Before triage completes, DaemonLayer has pulled M365 user context, checked historical tickets for related cases, scored confidence, and suggested the right technician. Triage completes in under four seconds.
Integrates bidirectionally with ConnectWise and Autotask. PSA embedded panels surface triage summaries, duplicate alerts, and workflow approvals without leaving your ticketing system. A trust-based change authorisation system handles sensitive operations with configurable human-in-the-loop approval gates.
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About
This system is an Artificial Intelligence assisted solution developed to minimize avoidable referrals and decrease direct dependence on the availability of specialist clinicians. This is a clinician-to-clinician, digital solution to process routine referrals into predetermined pathways of care, send feedback & tailored clinical advice to the referrer, as well as advice related to administrative tasks. Available on Mobile and Web app to the referrers, the referee, the admin staff and the patients.
Smartphone coverage within the UK is 85% and message delivery is instant and trackable, providing the ideal channel to ensure patients and referrers access the triaging information.
The solution is available as a Mobile App and also as a Web Portal. The system provides the following features:
User Registration, secure login and User Administration
Ability to configure clinical triaging pathways
Ability to execute triaging based on pathways
Ability to raise a patient case
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
MSPs, Internal IT Teams
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Audience
Hospitals, secondary care, district hospital, teaching hospital
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and VideosNo images available
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Pricing
£99/month
Free Version
Free Trial
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Pricing
£13,000/speciality/year
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationSilent Signal Ltd
Founded: 2025
United Kingdom
daemonlayer.com
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Company InformationCapri Healthcare
Founded: 2019
United Kingdom
caprihealthcare.co.uk
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Categories |
Categories |
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Integrations
Autotask PSA
ConnectWise PSA
Emisoft
Microsoft 365
NHSmail
SystmOne
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Integrations
Autotask PSA
ConnectWise PSA
Emisoft
Microsoft 365
NHSmail
SystmOne
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