DaemonLayer

DaemonLayer

Silent Signal Ltd
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About

DaemonLayer sits upstream of your PSA and automates the repetitive Microsoft 365 requests that consume engineer time. Password resets, group changes, mailbox permissions, user updates, licence assignments and out-of-office configuration are handled end-to-end, without a technician touching the ticket. Inbound support emails are classified automatically, triaged with AI, and routed to your service desk with full context already assembled. Before triage completes, DaemonLayer has pulled M365 user context, checked historical tickets for related cases, scored confidence, and suggested the right technician. Triage completes in under four seconds. Integrates bidirectionally with ConnectWise and Autotask. PSA embedded panels surface triage summaries, duplicate alerts, and workflow approvals without leaving your ticketing system. A trust-based change authorisation system handles sensitive operations with configurable human-in-the-loop approval gates.

About

Does scheduling meetings waste time in your day? TimeZest integrates seamlessly with ConnectWise Manage as part of your calendar, activity and ticketing workflow. Just decide when to initiate a scheduling request and let TimeZest do the rest! TimeZest is scheduling for ConnectWise Manage at its best, empowering your clients to find and book the time that works for them. Choices are made based on your team’s real-time availability, confirmed with automatic calendar invites, and followed up with non-invasive reminders. Tickets are updated automatically within ConnectWise Manage for an enjoyable, organic workflow extension, streamlining the scheduling process for faster ticket resolutions. With TimeZest, it’s truly effortless for your staff to directly schedule with clients from within ConnectWise Manage.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

MSPs, Internal IT Teams

Audience

Companies that need a scheduling solution for ConnectWise Manage

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

£220/month
Free Version Not Supported
Free Trial Supported

Pricing

$65 per month
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Silent Signal Ltd
Founded: 2025
United Kingdom
daemonlayer.com

Company Information

TimeZest
Founded: 2019
United States
timezest.com

Alternatives

Thread

Thread

Thread Magic

Alternatives

ConnectWise CPQ

ConnectWise CPQ

ConnectWise
ConnectWise PSA

ConnectWise PSA

ConnectWise
CloudRadial

CloudRadial

Azurative
ConnectWise BCDR

ConnectWise BCDR

ConnectWise
ConnectWise SIEM

ConnectWise SIEM

ConnectWise

Categories

IT Automation Supported

Categories

Scheduling Supported

Integrations

Autotask PSA Supported
ConnectWise PSA Supported
Microsoft Teams Supported
HaloPSA Not Supported
Hudu Supported
Microsoft 365 Supported
Microsoft Outlook Not Supported
Neo Agent Not Supported
Slack Supported
Strategy Overview Not Supported

Integrations

Autotask PSA Supported
ConnectWise PSA Supported
Microsoft Teams Supported
HaloPSA Supported
Hudu Not Supported
Microsoft 365 Not Supported
Microsoft Outlook Supported
Neo Agent Supported
Slack Not Supported
Strategy Overview Supported
Claim DaemonLayer and update features and information
Claim DaemonLayer and update features and information
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