DaemonLayer

DaemonLayer

Silent Signal Ltd
Thread

Thread

Thread Magic
+
+

Related Products

  • Atera
    1,986 Ratings
    Visit Website
  • EZO AssetSonar
    112 Ratings
    Visit Website
  • Traild
    6 Ratings
    Visit Website
  • NetBrain
    255 Ratings
    Visit Website
  • Statseeker
    35 Ratings
    Visit Website
  • RunMyJobs by Redwood
    425 Ratings
    Visit Website
  • JS7 JobScheduler
    1 Rating
    Visit Website
  • Stonebranch
    182 Ratings
    Visit Website
  • ActiveBatch Workload Automation
    371 Ratings
    Visit Website
  • ManageEngine OpManager
    1,684 Ratings
    Visit Website

About

DaemonLayer sits upstream of your PSA and automates the repetitive Microsoft 365 requests that consume engineer time. Password resets, group changes, mailbox permissions, user updates, licence assignments and out-of-office configuration are handled end-to-end, without a technician touching the ticket. Inbound support emails are classified automatically, triaged with AI, and routed to your service desk with full context already assembled. Before triage completes, DaemonLayer has pulled M365 user context, checked historical tickets for related cases, scored confidence, and suggested the right technician. Triage completes in under four seconds. Integrates bidirectionally with ConnectWise and Autotask. PSA embedded panels surface triage summaries, duplicate alerts, and workflow approvals without leaving your ticketing system. A trust-based change authorisation system handles sensitive operations with configurable human-in-the-loop approval gates.

About

Thread is an AI-powered Service Desk platform built for MSPs that delivers agentic triage, automation, and seamless chat experiences — all without code. Designed to deploy in under 30 minutes, Thread integrates instantly with your PSA tools like ConnectWise, Autotask, and HaloPSA. Its AI agents automate intake, categorize tickets, and generate recaps and time entries, saving technicians up to 19 minutes per request. With a unified inbox, teams can manage conversations from Teams, Slack, or Messenger in one responsive workspace. Thread boosts operational efficiency, cuts overhead, and transforms the client experience with faster resolutions and 1:1 or group chat support. It’s the fastest way to scale your MSP service desk while maintaining exceptional service quality.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

MSPs, Internal IT Teams

Audience

Managed Service Providers (MSPs) seeking to automate ticket handling, triage, and chat workflows with AI to increase technician efficiency and service quality without adding overhead

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

£99/month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Silent Signal Ltd
Founded: 2025
United Kingdom
daemonlayer.com

Company Information

Thread Magic
Founded: 2019
United States
www.getthread.com

Alternatives

Thread

Thread

Thread Magic

Alternatives

CloudRadial

CloudRadial

Azurative
HaloPSA

HaloPSA

Halo Service Solutions

Categories

Categories

Integrations

Autotask PSA
ConnectWise PSA
HaloPSA
Microsoft 365

Integrations

Autotask PSA
ConnectWise PSA
HaloPSA
Microsoft 365
Claim DaemonLayer and update features and information
Claim DaemonLayer and update features and information
Claim Thread and update features and information
Claim Thread and update features and information