DaemonLayerSilent Signal Ltd
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Related Products
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About
DaemonLayer sits upstream of your PSA and automates the repetitive Microsoft 365 requests that consume engineer time. Password resets, group changes, mailbox permissions, user updates, licence assignments and out-of-office configuration are handled end-to-end, without a technician touching the ticket.
Inbound support emails are classified automatically, triaged with AI, and routed to your service desk with full context already assembled. Before triage completes, DaemonLayer has pulled M365 user context, checked historical tickets for related cases, scored confidence, and suggested the right technician. Triage completes in under four seconds.
Integrates bidirectionally with ConnectWise and Autotask. PSA embedded panels surface triage summaries, duplicate alerts, and workflow approvals without leaving your ticketing system. A trust-based change authorisation system handles sensitive operations with configurable human-in-the-loop approval gates.
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About
Small Hours is an AI-powered observability platform that helps root cause server exceptions, analyze the impact, and triage to the right person or team. Use Markdown or your existing runbook to guide our assistant in debugging issues. We support OpenTelemetry for seamless integration with any stack. Hook into existing alarms and identify critical issues. Connect your codebases and runbooks as context and instructions. Your code and data are secure and never stored. Intelligently triage issues and generate pull requests. Optimized for enterprise velocity and scale. 24/7 automated root cause analysis, minimize downtime, and maximize efficiency.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
MSPs, Internal IT Teams
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Audience
Professional users interested in a tool to minimize downtime and maximize efficiency
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and VideosNo images available
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Pricing
£99/month
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationSilent Signal Ltd
Founded: 2025
United Kingdom
daemonlayer.com
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Company InformationSmall Hours
United States
www.smallhours.dev/
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Categories |
Categories |
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Integrations
Apache Sentry
Autotask PSA
ConnectWise PSA
Datadog
GitHub
Grafana Cloud
Honeycomb
Markdown
Microsoft 365
New Relic
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Integrations
Apache Sentry
Autotask PSA
ConnectWise PSA
Datadog
GitHub
Grafana Cloud
Honeycomb
Markdown
Microsoft 365
New Relic
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