DaemonLayer

DaemonLayer

Silent Signal Ltd
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About

DaemonLayer sits upstream of your PSA and automates the repetitive Microsoft 365 requests that consume engineer time. Password resets, group changes, mailbox permissions, user updates, licence assignments and out-of-office configuration are handled end-to-end, without a technician touching the ticket. Inbound support emails are classified automatically, triaged with AI, and routed to your service desk with full context already assembled. Before triage completes, DaemonLayer has pulled M365 user context, checked historical tickets for related cases, scored confidence, and suggested the right technician. Triage completes in under four seconds. Integrates bidirectionally with ConnectWise and Autotask. PSA embedded panels surface triage summaries, duplicate alerts, and workflow approvals without leaving your ticketing system. A trust-based change authorisation system handles sensitive operations with configurable human-in-the-loop approval gates.

About

Small Hours is an AI-powered observability platform that helps root cause server exceptions, analyze the impact, and triage to the right person or team. Use Markdown or your existing runbook to guide our assistant in debugging issues. We support OpenTelemetry for seamless integration with any stack. Hook into existing alarms and identify critical issues. Connect your codebases and runbooks as context and instructions. Your code and data are secure and never stored. Intelligently triage issues and generate pull requests. Optimized for enterprise velocity and scale. 24/7 automated root cause analysis, minimize downtime, and maximize efficiency.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

MSPs, Internal IT Teams

Audience

Professional users interested in a tool to minimize downtime and maximize efficiency

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

£220/month
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Silent Signal Ltd
Founded: 2025
United Kingdom
daemonlayer.com

Company Information

Small Hours
United States
www.smallhours.dev/

Alternatives

Thread

Thread

Thread Magic

Alternatives

Elastic APM

Elastic APM

Elastic
CloudRadial

CloudRadial

Azurative

Categories

IT Automation Supported

Categories

Telemetry Supported

Integrations

Slack Supported
Apache Sentry Not Supported
Autotask PSA Supported
ConnectWise PSA Supported
Datadog Not Supported
GitHub Not Supported
Grafana Cloud Not Supported
Honeycomb Not Supported
Hudu Supported
Markdown Not Supported
Microsoft 365 Supported
Microsoft Teams Supported
New Relic Not Supported
Notion Not Supported
OpenTelemetry Not Supported

Integrations

Slack Supported
Apache Sentry Supported
Autotask PSA Not Supported
ConnectWise PSA Not Supported
Datadog Supported
GitHub Supported
Grafana Cloud Supported
Honeycomb Supported
Hudu Not Supported
Markdown Supported
Microsoft 365 Not Supported
Microsoft Teams Not Supported
New Relic Supported
Notion Supported
OpenTelemetry Supported
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Claim DaemonLayer and update features and information
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