DOPEScanMonk Infomedia Pvt. Ltd.
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Related Products
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About
DOPE is a customer intelligence and customer recovery platform built for D2C and Shopify brands. The platform helps businesses identify unhappy and at-risk customers before they leave negative reviews, stop purchasing, or churn. DOPE automatically engages customers after purchase through channels such as WhatsApp, SMS, email, and calls, then analyzes customer sentiment and classifies responses into promoters, passives, and detractors.
The platform provides real-time visibility into customer trust scores, NPS, sentiment trends, revenue at risk, product performance, delivery issues, packaging concerns, and win-back opportunities. DOPE enables brands to take proactive action through automated recovery workflows, customer segmentation, ticket creation, and multi-channel outreach. By turning customer feedback into actionable intelligence, DOPE helps brands improve retention, increase repeat purchases, strengthen reputation, reduce negative reviews.
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About
Intouch Insight's powerful customer experience management (CEM) software helps brands drive business improvements through better experiences.
Intouch makes it easy to collect, analyze, and action customer feedback from any source, including surveys, email, SMS, social media, online reviews, call center and more.
100s of integrations seamlessly combine feedback with data from any source, like CRM, POS, IoT sensors, mystery shopping, and more to provide a complete view of customer experience and business performance.
The platform features unlimited role-based dashboards and a robust, AI-powered reporting engine with predictive analytics.
The platform includes automated case management tools for responding to feedback and closing the loop with customers. Leveraging the platform's patent-pending technology, businesses can create an Action Campaign™ to drive action in the frontlines, make proactive improvements to CX, and measure the impact actions have on business metrics.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
DOPE is designed for D2C brands, Shopify stores, e-commerce businesses, and consumer brands looking to improve customer retention, satisfaction, and brand reputation. The platform is ideal for customer experience teams, customer success teams, retention teams, operations teams, marketing teams, and business leaders who want to proactively identify unhappy customers and prevent churn. Industries that benefit from DOPE include Beauty & Personal Care, Fashion & Apparel, Food & Beverage, Health & Wellness, Home & Living, Consumer Electronics, Pet Care, Baby Care, Luxury & Lifestyle, and other Shopify-first or D2C businesses seeking data-driven customer intelligence and recovery solutions.
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Audience
Customer-centric brands across all industries including retail, restaurant, hospitality, gas & convenience, fitness and more use Intouch Insight to drive CX action across their organizations.
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and VideosNo images available
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Screenshots and Videos |
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Pricing
$35/month
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationScanMonk Infomedia Pvt. Ltd.
Founded: 2025
India
dope.scanmonk.com
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Company InformationIntouch Insight
Founded: 1992
United States & Canada
www.intouchinsight.com
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Categories |
Categories |
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Customer Success Features
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis
Customer Experience Features
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Loyalty Features
Corporate Memberships
CRM
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
Customer Satisfaction Features
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
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Integrations
InfoTrack
IntouchCheck
Microsoft Excel
NetSuite
SAP Analytics Cloud
Shopify
WhatsApp
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Integrations
InfoTrack
IntouchCheck
Microsoft Excel
NetSuite
SAP Analytics Cloud
Shopify
WhatsApp
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