Hatch Tickets

Hatch Tickets

Hatch Tickets LTD
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About

See what's happening in your city and streaming in your timezone – download the app to get your personalized selection. For the world’s best venues, promoters and festivals, a partnership with DICE is so much more than just ticketing. With DICE’s personalized recommendations engine, your events get seen by the right fans. Our Waiting List feature makes it easy to understand demand and plan for a packed room. We’ll handle ticketing, fan queries, and refunds so you can concentrate on making your event incredible.

About

Hatch Tickets is a UK booking and ticketing platform for leisure venues that sell timed sessions: soft play, trampoline parks, ice rinks, escape rooms, seasonal attractions and more. If people book a slot and places are limited, Hatch handles it. Each venue gets a branded booking page on its own subdomain. Payment goes straight into the venue's own Stripe account, so the venue is the merchant of record and Hatch never holds the money. Recurring sessions and one-off events, capacity limits with live availability, ticket types, add-ons, discount codes and off-peak pricing. QR tickets are scanned at the door on a phone or tablet, and a built-in till takes walk-ins on a card reader, so online and in-person reconcile. After the sale it builds the mailing list, asks visitors for a review and chases unfinished baskets. Multi-venue operators run several sites under one login, each with its own branding and Stripe account. No monthly fee. Just 3% at the point of sale.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Live streaming service for music and cultural events

Audience

UK leisure venues that sell timed sessions with limited capacity: soft play centres, trampoline parks, ice rinks, climbing centres, karting, mini-golf, escape rooms, seasonal and Christmas attractions, tastings and workshops. Typically independent, owner-operated single sites, plus small multi-site groups. The buyer is usually the owner or general manager rather than an IT team, so it has to work without a web developer or an in-house system. It suits any venue selling entry by time slot rather than open-ended admission, and anyone taking bookings online and walk-ins at the door who wants both in one place. It also fits seasonal operators, such as Christmas ice rinks, that trade for a few weeks a year

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version
Free Trial

Pricing

No monthly fee, 3% per booking
Free Version
Free Trial

Reviews/Ratings

Overall 1.0 / 5
ease 1.0 / 5
features 1.0 / 5
design 1.0 / 5
support 1.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Nothing.
  • It would have been fine if I had I been able to attend the festival, but I caught covid and can't leave the country and it's impossible to resell these "tickets." Dice doesn't care. Their staff just sends a copy/paste response explaining that there's no way to get a refund or to resell these tickets. We're on our own.

Cons

  • They say they offer refunds. I submitted a request many many days in advance of the event. After the event, they told me that they had been too busy to get to it. Therefore no refund. That's not my stinking problem. I highly recommend no one ever use this service, ever. I certainly never will.
  • My husband and I tested positive for COVID and now can't fly to Barcelona for the Primavera Sound music festival. We spent about $1,000 for tickets to both weekends and we've basically been told there's no way to get a refund or credit from Dice (even if you have COVID!!) and the only option is to find someone to transfer the tickets to on our own. There are hundreds of people online trying to find people to transfer their tickets to but it's impossible. We're devastated--it's all we'd been talking about and looking forward to all year so it's a huge blow on top of the loss of the experience to have this company keep our money and offer no recourse for a refund or anything other than a copy/paste response to our queries. This is the first time in either of our lives we've been unable to attend a concert or festival. We had flights and hotel booked and were able to cancel the hotel booking and get a voucher from the airline for the cost of the flights, so other companies were kind enough to refund us. We will never give our money to a Primavera Sound festival again or use the horrible Dice app again. Having them keep our $1,000 when we already had the misfortune of getting sick, quarantining, and losing our summer vacation has been a traumatic experience.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

DICE
Founded: 2014
United Kingdom
dice.fm/partners/work-with-us/venues

Company Information

Hatch Tickets LTD
Founded: 2026
United Kingdom
hatchtickets.co.uk

Alternatives

Alternatives

ProVenue

ProVenue

Tickets.com
Freshtix

Freshtix

Ticket Alternative/Freshtix

Categories

Categories

Integrations

Conrep

Integrations

Conrep
Claim DICE and update features and information
Claim DICE and update features and information
Claim Hatch Tickets and update features and information
Claim Hatch Tickets and update features and information