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About

Customermates is an open-source CRM built for small B2B teams that already use AI. Instead of typing into forms, your team works inside Claude, ChatGPT, or Gemini while the CRM updates automatically in the background. Deal stages move, follow-ups get drafted, and contact notes stay current without anyone logging in to update them. Most CRMs fail because reps avoid the data entry. Customermates removes the entry barrier entirely by making the AI tools your team already trusts the interface for the CRM. After a call, you tell Claude what happened and the deal, notes, and next action are updated. The pipeline finally reflects reality. Underneath the automation sits a clean, modern CRM with contacts, deals, organizations, services, and customizable pipelines. No bloat, no modules you will never use, just the core entities a small sales team actually needs.

About

Needle is a proactive GTM agent platform that helps revenue teams manage deals, CRM updates, pipeline risks, and follow-up tasks directly from Slack or Microsoft Teams. Each Needle agent acts on behalf of a user, mirrors their permissions, and connects to tools such as CRM, email, calendar, documents, spreadsheets, and sales engagement platforms. The platform can detect stalled deals, suggest next best actions, draft outreach, update CRM records, enrich contacts, and surface revenue risks before they are missed. Needle works like a teammate inside existing communication channels rather than forcing teams into another dashboard. It uses multiple AI models and routes work intelligently while keeping company context, customer data, and agent memory private. Needle helps sales and revenue teams move deals forward, reduce administrative work, and operate with more proactive pipeline intelligence.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Small businesses

Audience

Needle is ideal for sales teams, revenue operations teams, account executives, sales leaders, and GTM organizations that want proactive AI agents for CRM automation, pipeline management, account research, and deal execution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

14€ / User
Free Version
Free Trial

Pricing

$199/agent/month
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 4.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • Easy setup, intuitive workflow and n8n integration is great for automations. Very affordable in comparison to other CRMs

Cons

  • No phone support and some “advanced” stuff requires automations. No problem for me but maybe for other people.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Customermates
Founded: 2026
Germany
customermates.com

Company Information

Needle
Founded: 2024
United States
needle.app/

Alternatives

Alternatives

Docket

Docket

Docket Inc.
JRNY

JRNY

BetterQA
iSales CRM

iSales CRM

IT IDOL Technologies

Categories

Categories

CRM Features

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Integrations

Airtable
Axis LMS
Confluence
Dropbox
Gmail
Google Drive
HubSpot CRM
Jira
MCPTotal
Microsoft OneDrive
Notion
Slack
Zendesk
n8n

Integrations

Airtable
Axis LMS
Confluence
Dropbox
Gmail
Google Drive
HubSpot CRM
Jira
MCPTotal
Microsoft OneDrive
Notion
Slack
Zendesk
n8n
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