Cruz RMM

Cruz RMM

Dorado Software
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About

Single Pane-of-glass to automate your customers' IT operations. Cruz Remote Monitoring and Management (RMM) is designed for Managed IT Service Providers (MSPs) to proactively and remotely monitor and manage the IT infrastructure, networks, client endpoints, and computers, from anywhere! Whether you are an MSP looking for ways to enhance your business, or a reseller/VAR breaking into the MSP business, Dorado can help you monitor and manage your environment securely and remotely from a single console. All of this is included in an affordable, easy-to-use, and scalable solution. Dorado Software is a leading provider of resource management, performance monitoring, and service orchestration software to automate cloud operations across converged infrastructure fabrics. Dorado helps operators and IT professionals monitor, configure, and manage converged infrastructures (physical and virtual storage, servers, networking devices), virtualized network functions, and cloud services.

About

PathSolutions TotalView network monitoring and troubleshooting software bridges the gap between NETWORK MONITORING and TROUBLESHOOTING RESOLUTION telling you WHEN, WHERE and WHY network errors occur. PathSolutions TotalView continuously monitors and tracks the performance of every device and every link in your entire network, going deeper than other solutions by collecting error counters, performance data, configuration information and connectedness. A built-in heuristics engine analyzes all of this information to produce plain-English answers to problems. This means that complex problems can be solved by junior level engineers leaving the senior level engineers to work on more strategic level projects. The core product includes everything needed to run a perfectly healthy network: Configuration management, server monitoring, cloud service monitoring, IPAM, NetFlow, path mapping, and diagramming. Get Total Network Visibility on your network and solve more problems faster.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Managed IT service providers searching for a remote management solution to automate and monitor their customers' IT operations

Audience

Medium sized companies

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$1350
Cruz is licensed as a subscription. Perpetual licenses are also available.
Free Version Not Supported
Free Trial Supported

Pricing

$5,747 perpetual
Pricing is based on the size of the network and is priced based on the number of network interfaces in the environment. This would include all physical interfaces on network infrastructure devices: switches, routers, gateways, and firewalls. This count is put into discount buckets so the price is approachable by small, medium, and large enterprises.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 4.9 / 5
ease 5.0 / 5
features 4.6 / 5
design 4.6 / 5
support 4.9 / 5

Pros from Real Users

Pros

  • Love the simplicity and customization of the product, its very easy to get devices monitored and to modify nearly anything. Being able to mass modify interfaces really saves time and the notifications are now business critical at my facility. The support is second to none if you run into issues, the BGP monitoring and integrated IPAM/Syslog really set TotalView a cut above their competitors.
  • Installation is quick and easy. Configuration is very straight forward and easy. Gives you a "TotalView" of your network and equipment. Can be up and running in a matter of minutes.
  • PathSolutions has been a wonderful product for us and the support is great. It's very easy to get in contact with someone at path solutions when you require assistance.
  • Right off the top, the ease of configuration and understanding the information available was the most import aspect for me with TotalView. The software aggregates information on multiple devices in a way that makes narrowing down a network issue much more effective. In addition, syslog and Netflow views are available right from the device pages speeding up information that is critical to a strong network foundation.
  • Quick and good information. Works well when you need to get some good information on devices. Decent product.
  • This is one of the easiest-to-install network monitoring and management systems ever. Anyone can get this up and running in under 15 minutes and, depending on your network, can be fully productive in under a day. We currently have 5 techs monitoring and managing 160 network switches in 50 buildings across 2 campuses and this is their #1 tool for monitoring, troubleshooting, and fixing issues. The user interface is clean, simple and fast which makes it extremely easy to find and resolve issues. One of the best features is the network prescription that will not only identify issues but provide you with an easy-to-understand explanation of the issue and how to resolve it.
  • I have been using PathSolutions for 15+ years. It has been a great product. I would recommend it to any IT Admin.
  • Price...Installation, initial configuration and training with Cris and Amy lasted until all my questions were answered. We run a call center with 80% remote users. Troubleshooting VOIP with WireShark or SNGREP is cool and all, but tech has other issues to solve. TotalView is running on my monitor, alerts are configured and I get better sleep.
  • Ease of use, completeness of features, ability to determine issues quickly, monitoring interfaces and links, MOS Tools, Interface histories, IP management, GREMLIN history!!!
  • Feature rich. Great support. Great documentation. Simple implementation. Extremely customizable network monitoring.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Dorado Software
Founded: 1999
United States
resources.doradosoftware.com/cruz-rmm

Company Information

PathSolutions
Founded: 2007
United States
www.pathsolutions.com

Alternatives

MSP360 RMM

MSP360 RMM

MSP360

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Categories

Categories

Network Mapping Features

Color Codes / Icons Supported
Compliance Management Supported
Device Auto Discovery Supported
Hierarchical Mapping Supported
Location-Based Mapping Not Supported
Map Exporting Supported
On-Demand Mapping Supported
Reporting/Analytics Supported
Self-Updating Maps Supported
Web Traffic Reporting Not Supported

Network Monitoring Features

Bandwidth Monitoring Supported
Baseline Manager Supported
Diagnostic Tools Supported
Internet Usage Monitoring Not Supported
IP Address Monitoring Supported
Real Time Analytics Supported
Resource Management Supported
Server Monitoring Supported
SLA Monitoring Supported
Uptime Monitoring Supported
Web Traffic Reporting Not Supported

Network Troubleshooting Features

Alerts / Escalation Supported
Bandwidth Troubleshooting Supported
Change Management Supported
Configuration Management Supported
Connectivity Management Supported
Data Visualization Supported
Historical Audit Supported
Mobile Network Troubleshooting Supported
Network Analysis Supported
Network Monitoring Supported

CMDB Features

Change Management Supported
Configuration Management Supported
Data Visualization Supported
Device Auto Discovery Supported
Impact Management Not Supported
IT Asset Management Supported
License Management Supported
Performance Management Supported
Relationship Mapping Supported

Configuration Management Features

Access Control / Permissions Supported
Application Deployment Supported
Automated Provisioning Supported
Infrastructure Automation Supported
Node Management Supported
Orchestration Supported
Reporting Analytics / Visualization Supported
Task Management Supported

Data Center Management Features

Audit Trail Supported
Behavior-Based Acceleration Not Supported
Cross Reference System Supported
Device Auto Discovery Supported
Diagnostic Testing Supported
Import / Export Data Supported
JCL Management Supported
Multi-Platform Supported
Multi-User Supported
Power Management Not Supported
Sarbanes-Oxley Compliance Supported

IT Asset Management Features

Asset Tracking Supported
Audit Management Supported
Compliance Management Supported
Configuration Management Supported
Contract/License Management Not Supported
Cost Tracking Not Supported
Depreciation Management Not Supported
Inventory Management Supported
IT Service Management Supported
Maintenance Management Supported
Procurement Management Not Supported
Requisition Management Not Supported
Supplier Management Not Supported

IT Infrastructure Monitoring Features

Alerts / Notifications Supported
Application Monitoring Supported
Bandwidth Monitoring Supported
Capacity Planning Supported
Configuration Change Management Supported
Data Movement Monitoring Not Supported
Health Monitoring Supported
Multi-Platform Support Supported
Performance Monitoring Supported
Point-in-Time Visibility Supported
Reporting / Analytics Supported
Virtual Machine Monitoring Supported

IT Management Features

Capacity Monitoring Supported
Compliance Management Supported
Event Logs Supported
Hardware Inventory Supported
IT Budgeting Not Supported
License Management Supported
Patch Management Supported
Remote Access Supported
Scheduling Supported
Software Inventory Supported
User Activity Monitoring Supported

RMM Features

Deployment Management Supported
For MSPs Supported
IT Asset Management Supported
Mobile Access Not Supported
Network Monitoring Supported
Patch Management Supported
Real-time Alerts Supported
Remediation Management Supported

Network Mapping Features

Color Codes / Icons Supported
Compliance Management Not Supported
Device Auto Discovery Supported
Hierarchical Mapping Supported
Location-Based Mapping Supported
Map Exporting Supported
On-Demand Mapping Supported
Reporting/Analytics Not Supported
Self-Updating Maps Supported
Web Traffic Reporting Not Supported

Network Monitoring Features

Bandwidth Monitoring Supported
Baseline Manager Supported
Diagnostic Tools Supported
Internet Usage Monitoring Supported
IP Address Monitoring Supported
Real Time Analytics Supported
Resource Management Supported
Server Monitoring Supported
SLA Monitoring Supported
Uptime Monitoring Supported
Web Traffic Reporting Not Supported

Network Troubleshooting Features

Alerts / Escalation Supported
Bandwidth Troubleshooting Supported
Change Management Supported
Configuration Management Supported
Connectivity Management Supported
Data Visualization Supported
Historical Audit Supported
Mobile Network Troubleshooting Supported
Network Analysis Supported
Network Monitoring Supported

Network Automation Features

Compliance Monitoring Not Supported
Configuration Backup Supported
Configuration Changes Supported
Network Orchestration Supported
Performance Monitoring Supported
Tool Access Control Not Supported
Vulnerability Assessments Supported

Network Security Features

Access Control Not Supported
Analytics / Reporting Supported
Compliance Reporting Not Supported
Firewalls Not Supported
Internet Usage Monitoring Not Supported
Intrusion Detection System Not Supported
Threat Response Supported
VPN Not Supported
Vulnerability Scanning Supported

Network Traffic Analysis (NTA) Features

Anomalous Behavior Detection Supported
High Bandwidth Usage Monitoring Supported
Historical Behavior Data Supported
Identify High Network Traffic Sources Supported
Network Transaction Visibility Supported
Stream Data to IDR or Data Lake Not Supported
Traffic Decryption Not Supported

Server Management Features

CPU Monitoring Supported
Credential Management Not Supported
Database Servers Not Supported
Email Monitoring Supported
Event Logs Not Supported
History Tracking Not Supported
Patch Management Not Supported
Scheduling Not Supported
User Activity Monitoring Not Supported
Virtual Machine Monitoring Not Supported

VoIP Monitoring Features

Alerts / Notifications Supported
Call Detail Record (CDR) Analysis Not Supported
Call Quality Monitoring Supported
IP SLA Monitoring Supported
Jitter Testing Supported
Latency Monitoring Supported
MOS Monitoring Supported
Packet Loss Monitoring Supported
QoS Monitoring Supported
Reporting / Analytics Supported
Troubleshooting Supported

Integrations

Cisco FlexConnect Not Supported
Cisco Meraki Not Supported
Cruz Fabric Controller Supported
Cruz IoT Device Director Supported
Cruz Operations Center (CruzOC) Supported
Cruz Software Lifecycle Orchestrator Supported
Cruz Wireless Controller Supported
CruzLog Supported
CruzNow Supported
Link-Live Not Supported
Palo Alto Networks Next-Generation Firewalls Not Supported
SQL Server Not Supported

Integrations

Cisco FlexConnect Supported
Cisco Meraki Supported
Cruz Fabric Controller Not Supported
Cruz IoT Device Director Not Supported
Cruz Operations Center (CruzOC) Not Supported
Cruz Software Lifecycle Orchestrator Not Supported
Cruz Wireless Controller Not Supported
CruzLog Not Supported
CruzNow Not Supported
Link-Live Supported
Palo Alto Networks Next-Generation Firewalls Supported
SQL Server Supported
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