Espressive BaristaEspressive
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About
Delight your enterprise accounts with instant answers & insights from their business data. Balancing accuracy, latency, and costs is a nightmare and you are racing against time for the launch. SaaS teams use pre-configured agents or add custom rulebooks to create state-of-the-art copilots and deploy securely. User asks a question to our agents in simple english and gets output in smart insights and visualisation formats. Our advanced LLMs automatically detects & generates all your proactive insights. Our advanced LLMs automatically detects & priortize & executes action for you.
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About
Espressive's Barista Agent Co-Pilot is an AI-powered solution designed to enhance service desk operations by integrating seamlessly with existing systems such as ServiceNow, CXone, AWS Connect, and Genesys. It offers features like New Ticket Enrichment, which uses AI to predict ticket attributes and retrieve relevant knowledge, and Barista Live Translation, enabling agents to communicate effectively across different languages. Agents can access BaristaGPT directly within tickets or chats, providing immediate assistance and automation capabilities. The platform also includes Automatic Knowledge Generation, creating new knowledge articles from resolved tickets to improve future issue resolution. By reducing mean time to resolution (MTTR), increasing first call resolution, and minimizing escalations, Barista Agent Co-Pilot enhances agent productivity and shortens the onboarding period for new agents.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Businesses searching for a platform to build their decision-making AI copilot
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Audience
IT service desk managers requiring a tool to improve operational efficiency and agent productivity through AI-driven automation and support
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationCrux
United States
www.getcrux.ai/
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Company InformationEspressive
Founded: 2017
United States
www.espressive.com/platform/products/agent-co-pilot
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Integrations
Amazon Connect
BambooHR
Cherwell HR Service Management
Confluence
Freshservice
Genesys Cloud CX
GitHub
Google Workspace
Ivanti Application Control
LumApps
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Integrations
Amazon Connect
BambooHR
Cherwell HR Service Management
Confluence
Freshservice
Genesys Cloud CX
GitHub
Google Workspace
Ivanti Application Control
LumApps
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