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About

Delight your enterprise accounts with instant answers & insights from their business data. Balancing accuracy, latency, and costs is a nightmare and you are racing against time for the launch. SaaS teams use pre-configured agents or add custom rulebooks to create state-of-the-art copilots and deploy securely. User asks a question to our agents in simple english and gets output in smart insights and visualisation formats. Our advanced LLMs automatically detects & generates all your proactive insights. Our advanced LLMs automatically detects & priortize & executes action for you.

About

Espressive's Barista Agent Co-Pilot is an AI-powered solution designed to enhance service desk operations by integrating seamlessly with existing systems such as ServiceNow, CXone, AWS Connect, and Genesys. It offers features like New Ticket Enrichment, which uses AI to predict ticket attributes and retrieve relevant knowledge, and Barista Live Translation, enabling agents to communicate effectively across different languages. Agents can access BaristaGPT directly within tickets or chats, providing immediate assistance and automation capabilities. The platform also includes Automatic Knowledge Generation, creating new knowledge articles from resolved tickets to improve future issue resolution. By reducing mean time to resolution (MTTR), increasing first call resolution, and minimizing escalations, Barista Agent Co-Pilot enhances agent productivity and shortens the onboarding period for new agents.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses searching for a platform to build their decision-making AI copilot

Audience

IT service desk managers requiring a tool to improve operational efficiency and agent productivity through AI-driven automation and support

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Crux
United States
www.getcrux.ai/

Company Information

Espressive
Founded: 2017
United States
www.espressive.com/platform/products/agent-co-pilot

Alternatives

Open Agent Studio

Open Agent Studio

Cheat Layer

Alternatives

Categories

Categories

Integrations

Amazon Connect
BambooHR
Cherwell HR Service Management
Confluence
Freshservice
Genesys Cloud CX
GitHub
Google Workspace
Ivanti Application Control
LumApps
Microsoft 365
Microsoft Azure
PagerDuty
SAP Cloud Platform
ServiceNow
Slack
Trello
UiPath
Workday Adaptive Planning
Zendesk

Integrations

Amazon Connect
BambooHR
Cherwell HR Service Management
Confluence
Freshservice
Genesys Cloud CX
GitHub
Google Workspace
Ivanti Application Control
LumApps
Microsoft 365
Microsoft Azure
PagerDuty
SAP Cloud Platform
ServiceNow
Slack
Trello
UiPath
Workday Adaptive Planning
Zendesk
Claim Crux and update features and information
Claim Crux and update features and information
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