Crowdstack

Crowdstack

Crowdstack, Inc.
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About

Crowdstack Pro is a hosted (SaaS) community and membership platform designed to help engage, retain and grow audiences. Site owners have complete control of their data. Crowdstack includes content feeds, direct messaging, moderation tools, member management/directory, automated rules, gamification, and permissions by role. There is also a turnkey Premium Member ship service where site owners can earn revenue. Everything needed to run an online community. Easily collaborate and communicate with fans, volunteers, constituents, customers, employees, and influencers. Bring everyone together in a public or private (or mixed) space with forums, blogs, photos, videos,

About

Viafoura is a digital experience company that helps brands activate their audiences through a suite of engagement and personalization solutions, maximizing conversions of unknown to known users. We work with brands to build direct relationships with their audiences, creating the foundation for a scalable first-party data strategy while reducing dependency on social media. Our suite of engagement and personalization solutions โ€” including real-time conversations, custom polls, community chat, ratings & reviews, an on-site community feed, personalized notifications and alerts โ€” engage, convert and retain visitors directly on brands' owned and operated properties. Viafouraโ€™s industry-leading, AI-powered content moderation solutions are customized to support each customerโ€™s unique community guidelines. As a result, customers can scale and streamline their audience engagement and community-building initiatives while maintaining a civil and brand-safe environment.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Businesses, organizations, creatives, groups and clubs

Audience

Online publishers, news companies, lifestyle websites, review websites, and more

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$49
Plans start at $999 monthly.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 2.3 / 5
ease 3.3 / 5
features 3.3 / 5
design 3.3 / 5
support 2.3 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • See below.
  • We completed their 14 day free trial. We liked many aspects of the offering and felt it offered a lot of customization to meet our needs and it was our intention to sign up for their service.
  • Crowdstack is a very easy to use platform. It provides great support to engage with customers and give you a manageable service to track their needs.

Cons

  • See overall.
  • Their pricing model is way too rigid. The Foundation plan for $399/mo offered nearly everything we were looking for. The only problem was that they use a lot of strange terms on their pages...fortunately, they offer a "custom wording" feature that allows you to change some of those words. Unfortunately, that was the only feature we required from the Complete plan, for which our custom pricing was offered at $999/mo. We didn't require any of the other features included with the Complete plan and couldn't justify $600/mo more for that plan just for the custom wording feature. We gave them several chances to offer a more reasonable pricing solution and win our business. Instead, they remained inflexible. Trust me, when a company that is trying to secure long-term subscriptions is this inflexible at the beginning, you don't want to work with them. Imagine months down the road when you have thousands of users and find out you need something from Crowdstack...how inflexible do you think they're going to be then? My recommendation is to find a more flexible community building solution, like Tribe or the many other community building solutions now available.
  • Overall its an outstanding platform customer engagement tool.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Crowdstack, Inc.
Founded: 1998
United States
crowdstack.com

Company Information

Viafoura
Founded: 2012
Canada
viafoura.com

Alternatives

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Minds

Minds.com
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Higher Logic Thrive

Higher Logic

Categories

Community Supported
Social Networking Supported

Categories

Blog Supported
Community Supported
Live Chat Supported
Review Management Supported

Community Features

Content Management Supported
Content Moderation Supported
Discussions / Forums Supported
Event Management Not Supported
Group Management Supported
Ideation / Crowdsourcing Supported
Member Directory Supported
Membership Management Supported
Social Media Management Supported
Website Management Not Supported
White Label Not Supported

Social Networking Features

Activity / News Feed Supported
Advertising Management Not Supported
Blogs Supported
Data Security Supported
Event Management Not Supported
Group Management Supported
Media Library Not Supported
Privacy Options Supported
Real-time Chat Not Supported
Social Media Integration Supported
Social Media Tagging Supported
User Profiles Supported

Community Features

Content Management Not Supported
Content Moderation Supported
Discussions / Forums Supported
Event Management Not Supported
Group Management Not Supported
Ideation / Crowdsourcing Supported
Member Directory Supported
Membership Management Supported
Social Media Management Not Supported
Website Management Not Supported
White Label Not Supported

Blog Features

Analytics Supported
Collaborative Writing Not Supported
Comment Moderation Supported
File Sharing Not Supported
Group Posting Not Supported
Monetization Tools Not Supported
Post Management Supported
Search Supported
WYSIWYG Rich Text Editing Not Supported

Customer Engagement Features

Analytics Supported
Churn Management Supported
Communication Management Supported
Community Management Supported
Content Syndication Supported
Feedback Collection Supported
Gamification Supported
Live Chat Supported
Video Content Supported

Live Chat Features

Canned Responses Not Supported
Customizable Branding Supported
Geo Targeting Not Supported
Offline Form Not Supported
Proactive Chat Supported
Screen Sharing Not Supported
Third Party Integration Supported
Transfers / Routing Not Supported
Website Visitor Tracking Supported

Review Management Features

Campaign Management Not Supported
Dashboard Supported
Negative Feedback Management Supported
Response Management Supported
Review Monitoring Supported
Review Notification Supported
Review Request Supported
Sentiment Analysis Supported
Social Sharing Not Supported
White Label Not Supported

Integrations

Arc XP Not Supported
BlueConic Not Supported
Google Analytics Supported
OAuth Not Supported
SAP Customer Data Cloud Not Supported
WordPress Not Supported
Zephr Not Supported

Integrations

Arc XP Supported
BlueConic Supported
Google Analytics Not Supported
OAuth Supported
SAP Customer Data Cloud Supported
WordPress Supported
Zephr Supported
Claim Crowdstack and update features and information
Claim Crowdstack and update features and information
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Claim Viafoura and update features and information