Critique

Critique

eZee Technosys
ReputationStacker

ReputationStacker

5.0 out of 5 stars
Critique ReputationStacker

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Critique:

About

eZee Critique is a reputation management software that tracks, manages and responds to all the hotel reviews received from all the platforms. By doing so, bookers get a clear idea about the service provided by the hotels and hotels get a sense of trust. From OTAs and metasearch engines like TripAdvisor to your hotel website and Google, this online reputation management software collects all your online reviews at one place. Thus, making your hotel review management more efficient. This online reputation management system gives an accurate evaluation of your property. So, you identify the most and least favored services. Moreover, on receiving praise or criticism for any of your services, it also allows you to pass on the reviews to the corresponding department via email. Our online reputation management system bifurcates your reviews with respect to the action needed. Along with that, it also identifies the platforms that put you in the limelight.
ReputationStacker:

About

ReputationStacker consistently ranks as the #1 reputation management software for good reason: It helps businesses automatically generate more customer reviews, improve online ratings, rank higher in local search, and win more customers... automatically. This fully hands-off reputation management and review generation system automates review requests, monitors online reviews across major platforms, and protects your brand’s online reputation, allowing you to focus on running your business while the system works in the background. ReputationStacker’s reporting and analytics suite turns customer feedback from online reviews and NPS surveys into quantified, actionable insights you can use to improve operations & customer experience, and drive more positive reviews. Built to scale, ReputationStacker is ideal for SMBs and multi-location businesses looking to centralize reputation management, boost review volume, improve customer experience, and dominate local search results.
Critique:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
ReputationStacker:

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported
Critique:

Audience

Hotels and accommodation businesses in need of a solution to manage their customers and guests
ReputationStacker:

Audience

ReputationStacker is for businesses of all sizes - from single-location SMBs to franchises with thousands of locations - that want to manage their online reputation, get more reviews, and rank higher in local search.
Critique:

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported
ReputationStacker:

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported
Critique:

API

Offers API Not Supported
ReputationStacker:

API

Offers API Supported
Critique:

Screenshots and Videos

ReputationStacker:

Screenshots and Videos

Critique:

Pricing

$15 per month
Free Version Not Supported
Free Trial Supported
ReputationStacker:

Pricing

$63 per month
Free Version Not Supported
Free Trial Supported
Critique:

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software
ReputationStacker:

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5
ReputationStacker:

Pros & Cons from Real Users

Pros

  • One of the things we love about ReputationStacker is how easy it is to roll out to new locations. As soon as a store opens, we're already collecting reviews. That early momentum helps our locations build trust faster and gives us an edge over competitors that are still trying to build their online reputation (or aren't doing anything at all).
  • What I like most about ReputationStacker is how easy it is to use. We just connected it to our CRM on day 1 and it gets us reviews automatically for all of our locations.
  • ReputationStacker is makes reputation management easy across all of our tutoring locations. It automates review requests and keeps everything organized. We get a lot of reviews using ReputationStacker and the dashboard makes it easy to track performance.
  • Reputation stacker was really easy to set up and connect to our CRM. Now whenever we close a case it automatically follows up with the client and asks for a Google review.

Cons

  • There is no part of it that I don't like because it is well designed and always works.
  • There's nothing bad about it so there's nothing that I don't like about it.
  • I like pretty much all of it. It works perfectly for managing our reputation.
  • It took a minute to figure out that it can't push the first party customer feedback directly to Google, but once I figured out how it asks our clients for a Google review directly then it all made sense.
Critique:

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported
ReputationStacker:

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported
Critique:

Company Information

eZee Technosys
Founded: 2005
India
www.ezeeabsolute.com/hotel-reputation-management.php
ReputationStacker:

Company Information

ReputationStacker
Founded: 2016
United States
reputationstacker.com
Critique:

Alternatives

ReputationStacker:

Alternatives

Critique:
ReputationStacker:
Rannko

Rannko

5.0 out of 5 stars
Critique:
Customer Alliance

Customer Alliance

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5.0 out of 5 stars
ReputationStacker:
Critique:
ReputationStacker:
Critique:
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ReputationDefender

ReputationDefender

Gen Digital
Critique:

Categories

ReputationStacker:

Categories

Critique:

Reputation Management Features

Campaign Management Not Supported
Gamification Not Supported
Response Management Supported
Review Generation Supported
Review Monitoring Supported
Sentiment Analysis Supported
Social Media Metrics Not Supported
Social Media Monitoring Not Supported
White Label Not Supported
ReputationStacker:

Reputation Management Features

Campaign Management Supported
Gamification Not Supported
Response Management Supported
Review Generation Supported
Review Monitoring Supported
Sentiment Analysis Supported
Social Media Metrics Not Supported
Social Media Monitoring Not Supported
White Label Not Supported

Review Management Features

Campaign Management Supported
Dashboard Supported
Negative Feedback Management Supported
Response Management Supported
Review Monitoring Supported
Review Notification Supported
Review Request Supported
Sentiment Analysis Supported
Social Sharing Supported
White Label Not Supported
Critique:

Integrations

Booking.com Supported
Facebook Not Supported
Google Business Profile Not Supported
Zapier Not Supported
trivago Supported
ReputationStacker:

Integrations

Booking.com Not Supported
Facebook Supported
Google Business Profile Supported
Zapier Supported
trivago Not Supported
Critique:
Claim Critique and update features and information
Claim Critique and update features and information
ReputationStacker:
Claim ReputationStacker and update features and information
Claim ReputationStacker and update features and information