CritiCall

CritiCall

Biddle Consulting Group
Orna

Orna

Kerkton Security Technologies
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About

Part of the TestGenius Pre-Employment Testing Suite, CritiCall software tests 911 and public-safety dispatcher, call taker, and telecommunicator applicants for the multitasking and computer skills necessary in today's dispatch and telecommunication environment. CritiCall provides agencies the power to evaluate the actual skills and multi-tasking abilities coveted in a computer-aided telecommunication environment. CritiCall is available online (unproctored) or locally for proctored test administration. CritiCall will instantly become a centerpiece of your organization’s dispatcher / call-taker applicant testing process. Testing is completely automated, and CritiCall's modular construction allows for the individualized testing your agency needs. If it’s custom tests you need, the powerful Test Writer feature allows for the development of virtually any test in virtually any format.

About

Computer aided dispatch enables dispatchers to handle multiple incidents and dispatch patrol officers. With a streamlined dispatch system, you can easily and efficiently dispatch calls, provide real-time updates to officers, and receive praise from clients for prompt response times. When dispatchers or patrol officers have comments, they can be added to the call. Comments are time-stamped with the user so there is a permanent record. Natural disasters happen, and sometimes security companies need to work together, so dispatch can add multiple agencies/companies to a single call providing you with the resources you need. Easily add attachments, such as photos, to the call. Photos appear on PDFs of closed calls and can be set up to appear on automated or manual activity reports. Encounter a person or vehicle during your call for service that is in your records (or that you want to add)? Easily link people and/or vehicles to the call.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies and professionals interested in a testing and training software solution

Audience

Dispatchers seeking a tool to handle multiple incidents and dispatch patrol officers

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Great Support! Configurable and versatile for our organization. Cloud based system that has <.2% downtime. Mobile Data Terminals with ORNA are hands down the best I experienced!

Cons

  • I have found no issues using the software that were not immediately addressed by the support team.

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Biddle Consulting Group
biddle.com/dispatcher-testing-software.html

Company Information

Kerkton Security Technologies
Founded: 2016
United States
www.kerkton.com/computer-aided-dispatch

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Categories

Categories

Physical Security Supported

Pre-employment Testing Features

Aptitude Testing Not Supported
Candidate Comparison Not Supported
Candidate Management Not Supported
Customizable Tests Supported
Online Testing Not Supported
Personality Testing Supported
Pre-made Test Library Supported
Real Time Reporting Not Supported
Skill Testing Supported
Test Authoring Not Supported
Workflow Management Not Supported

Physical Security Features

Checkpoint Tracking Not Supported
Customer Management Not Supported
Data Collection Supported
Event Management Supported
Incident Management Supported
Investigation Management Supported
Multiple Alarm Queues Supported

Integrations

JOBfindah Supported

Integrations

JOBfindah Not Supported
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