Crescendo vs. IBM watsonx Assistant Comparison


Crescendo	IBM watsonx Assistant IBM	+	+
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Platforms Supported Windows Mac Linux SaaS / Web On-Premises iPhone iPad Android Chromebook		Platforms Supported Windows Mac Linux SaaS / Web On-Premises iPhone iPad Android Chromebook
Audience Businesses looking for a solution to deliver top-quality customer experience		Audience Organizations interested in an AI assistant solution that solves customer problems
Support Phone Support 24/7 Live Support Online		Support Phone Support 24/7 Live Support Online
API Offers API		API Offers API
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial		Pricing $140 per month Free Version Free Trial
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software		Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
Training Documentation Webinars Live Online In Person		Training Documentation Webinars Live Online In Person
Company Information Crescendo United States crescendo.ai/		Company Information IBM Founded: 1911 United States www.ibm.com/products/watsonx-assistant
Alternatives Zoom Virtual Agent Zoom Video Communications		Alternatives Boost.ai
IBM watsonx Assistant IBM		Microsoft Bot Framework Microsoft
Auralis Auralis AI		SnatchBot
DeepConverse		Heyday AI Hootsuite
PrimeCX View All		Dialogflow Google View All
Categories AI Customer Service Chatbot Conversational AI Conversational Support Customer Service		Categories Academic Research AI Agents AI Assistants AI Customer Service AI Productivity AI Tools Artificial Intelligence Call Center Chatbot Conversational AI Conversational Commerce Conversational Marketing Conversational Support Customer Service Knowledge Management Natural Language Processing Voice Bot
		Chatbot Features Call to Action Context and Coherence Human Takeover Inline Media / Videos Machine Learning Natural Language Processing Payment Integration Prediction Ready-made Templates Reporting / Analytics Sentiment Analysis Social Media Integration Conversational AI Features Code-free Development Contextual Guidance For Developers Intent Recognition Multi-Languages Omni-Channel On-Screen Chats Pre-configured Bot Reusable Components Sentiment Analysis Speech Recognition Speech Synthesis Virtual Assistant Customer Service Features Alerts / Escalation Appointment Management Call Center Management Email Management Knowledge Base Live Chat Performance Metrics Queue Management Self Service Portal Social Media Integration Surveys & Feedback Virtual Assistant Workflow Management Show More Features Artificial Intelligence Features Chatbot For eCommerce For Healthcare For Sales Image Recognition Machine Learning Multi-Language Natural Language Processing Predictive Analytics Process/Workflow Automation Rules-Based Automation Virtual Personal Assistant (VPA) Call Center Features Blended Call Center Call Logging Call Recording Call Scripting Campaign Management Database Escalation Management Inbound Call Center IVR / Voice Recognition Manual Dialer Outbound Call Center Predictive Dialer Progressive Dialer Queue Management Real-time Chat Reporting/Analytics Conversational Marketing Features Appointment Scheduling Audience Segmentation Chatbot Email Automation Group Messaging Human Handover Lead Distribution Lead Qualification Mobile Messaging Multi-Channel Communication Product Recommendations Video Chat Natural Language Processing Features Co-Reference Resolution In-Database Text Analytics Named Entity Recognition Natural Language Generation (NLG) Open Source Integrations Parsing Part-of-Speech Tagging Sentence Segmentation Stemming/Lemmatization Tokenization
Integrations Atmosphere® CPaaS Avaya Contact Center Blueworx Genesys Cloud IBM Data Refinery IBM ILOG CPLEX Optimization Studio IBM Watson IBM Watson Discovery IBM Watson Studio IBM watsonx.ai IBM watsonx.governance Intercom NICE CXone Salesforce Twilio Flex UneeQ Vonage Communications APIs (Nexmo) Zendesk storm Cloud Contact Center voximplant Show More Integrations		Integrations Atmosphere® CPaaS Avaya Contact Center Blueworx Genesys Cloud IBM Data Refinery IBM ILOG CPLEX Optimization Studio IBM Watson IBM Watson Discovery IBM Watson Studio IBM watsonx.ai IBM watsonx.governance Intercom NICE CXone Salesforce Twilio Flex UneeQ Vonage Communications APIs (Nexmo) Zendesk storm Cloud Contact Center voximplant Show More Integrations View All 20 Integrations
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