CrelioHealth vs. Updox Comparison


CrelioHealth Creliant Software Pvt Ltd	Updox	+	+
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Key Features: • ARIA Phase 1 – AI receptionist for 24/7 call answering, triage, and transfers • ARIA Phase 2 – AI scheduling automation for real-time booking and rescheduling • Automated Reminders and Recalls • Digital Patient Forms and Surveys • Automated Waitlist and No-Show Recovery • Secure Messaging, Telehealth, and Online Payments • And more Discover how DoctorConnect can boost revenue, streamline workflow, and transform your patient experience. 85 Ratings Visit Website QBench QBench is a cloud-based Laboratory Information Management System (LIMS) designed to help laboratories manage samples, workflows, data, inventory, reporting, quality processes, and client interactions in one platform. Labs use QBench to manage laboratory operations from order placement and sample processing through results and automated reporting. 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SciSure supports both cloud and dedicated hosting, giving organizations control over the deployment model that fits their infrastructure, security, and compliance requirements. It's built to serve academic institutions, biopharma and biotech companies, and start-ups alike, with role-based support for scientists, lab operations staff, safety and compliance teams, leadership, and IT professionals, so the platform works the way each type of user actually needs it to. 311 Ratings Visit Website LabWare LIMS 14,000 laboratories. 125 countries. 98% customer satisfaction! Improve your lab's productivity, throughput, efficiency, data integrity, and compliance with LabWare's suite of laboratory automation solutions. LabWare offers flexible deployment options. Laboratories who are eager to deploy within 30 days can choose the cost-optimized + fully validated SaaS LIMS that contains best practice workflows. Laboratories that need a fully customizable enterprise-level LIMS/ELN can choose between flexible cloud or self-hosted deployment options. LabWare users enjoy world class features such as: lot management, sample management, stability management, environmental monitoring, instrument interfacing, workflows and dashboards, inventory management, COAs, barcoding, and much more! 113 Ratings Visit Website Lockbox LIMS A sample tracking, test result capture, and inventory management cloud LIMS for life science research, biotech/NGS, and industrial QC labs. Includes regulatory support for CLIA, HIPAA, Part 11, and ISO 17025. Nothing is more critical to a lab’s success than the quality, security, and traceability of samples. The Lockbox LIMS system provides robust sample management functionality to laboratory professionals, giving them full visibility on every aspect of a sample’s journey, from accessioning to long-term storage. LIMS analysis is about more than just tracking results- Lockbox’s multi-layered sample storage and location management functionality allows you to define your lab’s storage framework using a variety of location options: rooms, storage units, shelves, racks, boxes, and positions. 72 Ratings Visit Website AdvancedMD AdvancedMD is a comprehensive cloud-based medical office management software designed to streamline operations for private healthcare practices. It combines practice management, EHR, and patient engagement tools into a unified platform. The AI Clinical Assistant powers ambient listening, auto-transcription, and chart action items to eliminate documentation burden. AI-generated pre-visit summaries, insurance card capture, and AI Narrative Insights automate clinical, financial, and administrative workflows. AdvancedMD enables providers to focus on patient care by minimizing repetitive tasks. 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About CrelioHealth (formerly LiveHealth) enables customers to deliver a more digital & connected experience. 1500+ medical labs & diagnostics centers use CrelioHealth to deliver more value to patients, doctors & health organizations. Clear communication & our digital platform has proven to improve patient experience which finally drives retention. Offer seamless patient experience - from booking home collections to receiving reports and making payments through the app, SMS and WhatsApp. With our integrated online payment system, allow patients to make payments from the app and check reports right when they're ready. Provide your patients an option to submit feedback right on the app. We've delivered over 200k patient feedbacks to our customers so far. Our mobile apps & easy interface lets you stay connected with your business at all times. Reduce your TAT significantly with instant delivery of reports to your patients, doctors and organizations.	About Updox is healthcare complete communications platform to help enhance your patients' experience, boost office productivity, and drive profitability. Take advantage of one solution or all we have to offer: Electronic Fax, Secure Texting & SMS, Telehealth Video Chat, Patient Reminders, Electronic Forms, and Broadcast Messaging - all from one online location. We integrate with 150+ EHR/EMR platforms to save you time, money and energy. With one powerful inbox, you can easily manage documents and collaborate internally and externally to get more done in your day. Updox provides healthcare practices, LTPAC facilities, pharmacies, and Health Systems with an easy-to-use, HIPAA-compliant platform with a broad set of capabilities for virtual health, patient engagement, and paperless office efficiency that work together to reduce costs and drive revenue.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Medical Laboratories	Audience We provide a powerful Inbox for all healthcare providers that can contain all your incoming and outgoing faxes, texts, video chats, and more in a secure and easy-to-use format. Our goal is to make practices more efficient and effective in their communication.
Support Phone Support Not Supported 24/7 Live Support Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported	API Offers API Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $199.00/month Starter Our Most Basic Plan: Ideal For Physician Offices Additional Info - 1. 3rd Party Integrations like APIs, EMR, RCM, and Billing are available at additional costs. 2. Provider login at $USD 10 per login per month or 10 cents per order for all orders in the system. 3. CrelioHealth charges a one-time onboarding fee for setup which is waived off in case of annual payment. 4. This pricing is applicable for US & Canada only. $550.00 Standard (Featured) Budget-Friendly Plan Ideal For Standalone Reference Labs Additional Info - 1. 3rd Party Integrations like APIs, EMR, RCM, and Billing are available at additional costs. 2. Provider login at $USD 10 per login per month or 10 cents per order for all orders in the system. 3. CrelioHealth charges a one-time onboarding fee for setup which is waived off in case of annual payment. 4. This pricing is applicable for US & Canada only. $1,250.00 Advanced Our Advance Plan: Ideal for Standalone reference Labs requiring Pro-features & the Best B2B Experience Additional Info - 1. 3rd Party Integrations like APIs, EMR, RCM, and Billing are available at additional costs. 2. Provider login at $USD 10 per login per month or 10 cents per order for all orders in the system. 3. CrelioHealth charges a one-time onboarding fee for setup which is waived off in case of annual payment. 4. This pricing is applicable for US & Canada only. $2,500.00 Plus The CrelioHealth Plus Plan: Ideal for Multi-Location Labs Additional Info - 1. 3rd Party Integrations like APIs, EMR, RCM, and Billing are available at additional costs. 2. Provider login at $USD 10 per login per month or 10 cents per order for all orders in the system. 3. CrelioHealth charges a one-time onboarding fee for setup which is waived off in case of annual payment. 4. This pricing is applicable for US & Canada only. $4,500.00 Enterprise The Enterprise Plan: Ideal For Enterprise Labs Additional Info - 1. 3rd Party Integrations like APIs, EMR, RCM, and Billing are available at additional costs. 2. Provider login at $USD 10 per login per month or 10 cents per order for all orders in the system. 3. CrelioHealth charges a one-time onboarding fee for setup which is waived off in case of annual payment. 4. This pricing is applicable for US & Canada only. Pricing as per requirements Free Version Not Supported Free Trial Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 1.6 / 5 ease 2.5 / 5 features 2.3 / 5 design 2.5 / 5 support 1.2 / 5 Read all reviews
	Pros & Cons from Real Users Pros NONE. Helps with patient communication. Reminders are decent. It integrates with practice fusion. You can eventually some day get in touch with someone to assist you if you try really hard and accommodate their schedule Claim their products are HIPAA certified. One could look on their website to see what they are offering. It provided a solution for the missing parts of the Practice Fusion poorly designed EMR that I was already using. Practice Fusion subcontracted Updox to allow users like myself to be able to modify and send appointment reminders in a more flexible manner to patients in our practice. Easily integrates with EHR, and this is the only pro I can think of. Cons THIEVES AND LIARS - They locked me into an extra year through lies. Customer service and “Leadership” are fair to awful Poor customer service. Overpriced products. In our opinion they border on being a sham operation. When the two companies developed a system that caused a malfunction with appointment reminders where patients started to receive appointment reminders to come to the office at random times, when the office was actually closed and no patient appointments were scheduled. Neither Updox nor Practice Fusion took responsibility for their system glitches and first deflected by blaming each other and then deflected the responsibility onto the consumer. They took no responsibility for the dangerous impact their system glitches had on patient care. Even after I cancelled my contracts with both companies, they continued to send "fake" appointment reminders to my patients, continuing to create chaos in my practice and taking no responsibility for solving the problem. They didn't even have the capacity to consider that they had a system glitch. They just automatically blamed my office for causing the error even though I hadn't used their system in months. 1. Often does not work properly, very often. 2. Receive faxes 3 days after being sent. 3. Says "All Systems Operational" WHEN SYSTEMS ARE NOT OPERATING PROPERLY. 4. NO SUPPORT available on weekends are evenings. Medical does not sleep or take weekends off. 5. Far too expensive for the low-quality product that it is. 5.When they acknowledge problems, they do not fix.
Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported
Company Information Creliant Software Pvt Ltd Founded: 2013 US creliohealth.com	Company Information Updox Founded: 2008 United States info.updox.com/patient-communication
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Categories Electronic Medical Records (EMR) Supported Lab Inventory Management Supported LIMS Supported Medical Lab Supported PACS Supported Pathology Supported Patient Experience Supported Patient Relationship Management (PRM) Supported Radiology Supported Radiology Information Systems Supported	Categories Healthcare Supported HIPAA Compliance Supported HIPAA Compliant Messaging Supported Home Health Care Supported Long Term Care Supported Medical Practice Management Supported Patient Engagement Supported Patient Experience Supported Patient Relationship Management (PRM) Supported Pharmacy Supported Remote Patient Monitoring Supported Telemedicine Supported
Show More Features Electronic Medical Records (EMR) Features Appointment Management Supported Charting Not Supported Compliance Tracking Supported E-Prescribing Not Supported E/M Coding Not Supported Handwriting Recognition Not Supported HIPAA Compliant Supported Integrated Telehealth Not Supported Meaningful Use Certified Not Supported MIPS Certified Not Supported ONC-ATCB Certified Not Supported Patient Portal Supported Self Service Portal Supported Voice Recognition Supported LIMS Features Audit Trail Supported Certificates of Analysis Not Supported Data Import / Export Supported Electronic Laboratory Notebook Supported Inventory Management Supported Lab Instrument Interface Supported Reporting & Statistics Supported Sample Tracking Supported Specification Management Not Supported Workflow Management Supported Medical Lab Features Audit Trail Supported Data Analysis Auditing Supported Data Security Supported EMR Interface Supported Fax Management Not Supported Lab Instrument Interface Supported Multi-Location Printing Supported Online Instrumentation Supported Physician Test Panels Supported Procedure-Based Billing Supported Sample Tracking Supported Radiology Features Audit Trail Supported Billing & Invoicing Supported Claims Management Not Supported EDI Supported EMR HL7 Bridge Supported Image Fusion Supported PACS Integration Supported Patient Scheduling Supported Scanning Input Supported Teleradiology Not Supported Wait List Management Supported	Show More Features HIPAA Compliance Features Access Control / Permissions Not Supported Audit Management Not Supported Compliance Reporting Supported Data Security Supported Documentation Management Supported For Healthcare Not Supported Incident Management Not Supported Policy Training Not Supported Remediation Management Not Supported Risk Management Not Supported Vendor Management Not Supported Home Health Care Features Billing & Invoicing Not Supported Charting Not Supported Electronic Signature Supported Employee Tracking Not Supported Medication Database Not Supported Patient Intake Supported Scheduling Supported Time / Task Reporting Not Supported Long Term Care Features Claims Management Not Supported Clinical Care Not Supported EHR Not Supported Electronic Health Record Not Supported For Home Care Providers Supported For Nursing Homes Supported Geriatric Care Not Supported MDS Review Not Supported Patient Records Not Supported Staff Scheduling Not Supported Medical Practice Management Features Claims Management Not Supported E-Prescribing Not Supported EMR / EHR Not Supported HIPAA Compliant Supported Insurance Eligibility Verification Not Supported Inventory Management Not Supported Multi-Office Supported Multi-Physician Supported Patient Billing Not Supported Patient Portal Supported Patient Records Not Supported Patient Registration Not Supported Patient Scheduling Supported Physician Scheduling Supported Patient Engagement Features Appointment Scheduling Supported Care Planning Not Supported Collaboration Supported Messaging Supported Mobile Access Supported Patient Education Not Supported Patient Portal Supported Personal Health Record Not Supported Progress Tracking Not Supported Self Management Not Supported Pharmacy Features Automatic Refills Not Supported Barcode Generation Not Supported Claims Management Not Supported Compounding Not Supported E-Prescribing Not Supported Electronic Signature Supported Forms Management Supported Insurance Processing Not Supported Inventory Management Not Supported Multi-Store Management Not Supported Online Refills Not Supported Pill Database Not Supported Pill Imaging Not Supported Point of Sale (POS) Not Supported Prescription Processing Not Supported Rx Image Scanning Not Supported Signature Capture Not Supported Remote Patient Monitoring Features Dashboard Supported Data Import/Export Not Supported HIPAA Compliant Supported Mobile Payments Not Supported Monitoring Device Integration Not Supported Patient Engagement Supported Patient Portal Supported Patient Records Management Not Supported Patient Surveys Not Supported Reminders Supported Virtual Visits Supported Telemedicine Features Appointment Reminders Supported Appointment Scheduling Supported Chat / Messaging Supported E-Prescribing Not Supported For Medical Purposes Supported HIPAA Compliant Supported Multi-Provider Practice Supported Online Forms Supported Patient Queue Management Supported Practice Management Not Supported Remote Treatment Plans Not Supported Teleradiology Not Supported Video Conferencing Supported
Integrations DrChrono Supported Amazing Charts EHR Not Supported Azalea EHR Not Supported BarTender Supported BestRx Not Supported CareLogic Not Supported Intergy EHR Not Supported MacPractice MD Not Supported PointClickCare Not Supported Practice Fusion Not Supported Rx30 Pharmacy System Not Supported Veradigm EHR Not Supported WinRx Not Supported eClinicalWorks Supported Show More Integrations View All 3 Integrations	Integrations DrChrono Supported Amazing Charts EHR Supported Azalea EHR Supported BarTender Not Supported BestRx Supported CareLogic Supported Intergy EHR Supported MacPractice MD Supported PointClickCare Supported Practice Fusion Supported Rx30 Pharmacy System Supported Veradigm EHR Supported WinRx Supported eClinicalWorks Not Supported Show More Integrations View All 13 Integrations
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