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About

Ordering and shipping physical products to remote, hybrid and onsite recipients can be a nightmare for large organizations. The Craftom Platform makes it easy for enterprise companies to purchase, kit and ship all of their corporate products to anyone, working from anywhere. With our comprehensive B2B marketplace, blazing-fast lead times and enterprise software to orchestrate it all, it’s the one-stop products platform you’ve been waiting for to consolidate and streamline all purchasing and delivery across your organization. Say goodbye to 4+ week lead times for sourcing, customizing, kitting and shipping products. With secure address verification for remote, hybrid and office workers and our in-house capabilities to handle everything from decoration to kitting, Craftom makes it easy for you to ship any package anywhere, fast.

About

You need a real-time view of all your inventory, plus customer and order data, through an intuitive user interface that’s accessible from sales counters and mobile devices. Purpose-built tools provide cross-sell and up-sell recommendations, help standardize processes for inventory and task management, and enable flexible fulfillment options (such as curbside pickup, buy online, pickup in-store and ship from store) and management of returns across channels. IBM Sterling Store Engagement helps your store employees provide omnichannel services in the store for fulfillment, inventory management, task management and customer service. Provide customers with personalized recommendations for up-sell and cross-sell opportunities. Get inventory location data and an optimized pick, pack and ship or pickup process. Monitor and manage activities and tasks for employees. Execute purchase and checkout of in-store products, without customers having to stand in line.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses looking for an Order Management solution

Audience

Businesses and store associates looking for a solution to provide superior customer service and enhance customer loyalty

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Craftom
Founded: 2020
United States
craftom.com

Company Information

IBM
Founded: 1911
United States
www.ibm.com/products/store-engagement

Alternatives

Alternatives

Categories

Categories

Order Management Features

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Integrations

Adobe Marketo Engage
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
Salesforce

Integrations

Adobe Marketo Engage
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
Salesforce
Claim Craftom and update features and information
Claim Craftom and update features and information
Claim IBM Sterling Store Engagement and update features and information
Claim IBM Sterling Store Engagement and update features and information