Related Products
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About
Craft.io goes beyond just planning, prioritization, visualization and roadmapping functionality. Every feature within the platform was handpicked to help you make better product decisions and achieve your -- and your organization’s -- objectives. This is accomplished by providing a framework and functionality that meets the unique needs of high-performing PM teams.
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About
OneDesk combines Helpdesk & Project Management into one software application. No need to purchase, integrate and switch between other multiple applications. Your team can support your customers and work on their projects in one place. Aimed at SMBs as well as departments within large enterprises, OneDesk is frequently used by project managers, customer service agents, IT technicians, professional services and much more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows customizable to meet your organization's needs.
The interface is clean and structural. Navigation consists of selecting an application, project level and view layout. Breadcrumbs will indicate where you are in OneDesk. Tickets and tasks are 'Items' while organization, portfolio, project and sub-folders are 'Containers'. OneDesk is easy to use and quick to set up. The learning curve depends on the complexity of the workflows you create.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Not Supported
Android
Supported
Chromebook
Not Supported
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Audience
Craft.io helps product managers build better products
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Audience
IT companies, IT department, Engineering, Financial, Nonprofit, Creative & Design Services, Public Relations Agencies, Marketing, VARS & Systems Integrators,Software, Consulting, Product Design & Manufacturing, Managed Service Providers,
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Support
Phone Support
Not Supported
24/7 Live Support
Supported
Online
Supported
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$39 per user per month
Free Version
Not Supported
Free Trial
Supported
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Pricing
$9/user/month
$9/user/month (if billed yearly)
$11/user/month (if billed monthly)
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Company InformationCraft.io
Founded: 2015
Israel
craft.io
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Company InformationOneDesk
Founded: 2008
Canada
www.onedesk.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Product Management Features
Collaboration
Supported
Feedback Collection
Supported
Idea Management
Supported
Milestone Tracking
Supported
Prioritization
Supported
Product Roadmapping
Supported
Release Management
Supported
Requirements Management
Supported
Resource Management
Not Supported
Workflow Management
Supported
Product Roadmap Features
Collaboration
Supported
Content Import / Export
Supported
Diagramming
Not Supported
Drag & Drop
Supported
Feature Management
Supported
Milestone Tracking
Supported
Prioritization
Supported
Requirements Management
Supported
Workflow Management
Supported
Project Management Features
Agile Methodologies
Supported
Budget Management
Not Supported
Client Portal
Supported
Collaboration Tools
Supported
Cost-to-Completion Tracking
Supported
Customizable Templates
Supported
Gantt Charts
Supported
Idea Management
Supported
Kanban Board
Supported
Milestone Tracking
Supported
Portfolio Management
Not Supported
Resource Management
Not Supported
Time & Expense Tracking
Not Supported
Traditional Methodologies
Supported
Collaboration Features
Brainstorming
Supported
Calendar Management
Supported
Chat / Messaging
Supported
Contact Management
Not Supported
Content Management
Not Supported
Document Management
Supported
Project Management
Supported
Real Time Editing
Supported
Task Management
Supported
Version Control
Supported
Video Conferencing
Supported
Kanban Features
Collaboration Tools
Not Supported
Dependency Tracking
Not Supported
KPI Monitoring
Not Supported
Milestone Tracking
Not Supported
Multi-Board
Supported
Prioritization
Supported
Project Planning
Supported
Roadmapping
Supported
Supports Scrum
Not Supported
Task Management
Not Supported
Time Tracking
Not Supported
OKR Features
Benchmarking
Not Supported
Feedback Management
Supported
Goal Management
Supported
KPIs
Not Supported
Prioritization
Not Supported
Progress Tracking
Not Supported
Strategic Planning
Supported
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Product Management Features
Collaboration
Supported
Feedback Collection
Supported
Idea Management
Supported
Milestone Tracking
Supported
Prioritization
Supported
Product Roadmapping
Supported
Release Management
Supported
Requirements Management
Supported
Resource Management
Supported
Workflow Management
Supported
Product Roadmap Features
Collaboration
Supported
Content Import / Export
Supported
Diagramming
Not Supported
Drag & Drop
Supported
Feature Management
Supported
Milestone Tracking
Supported
Prioritization
Supported
Requirements Management
Supported
Workflow Management
Supported
Project Management Features
Agile Methodologies
Supported
Budget Management
Supported
Client Portal
Supported
Collaboration Tools
Supported
Cost-to-Completion Tracking
Supported
Customizable Templates
Supported
Gantt Charts
Supported
Idea Management
Supported
Kanban Board
Supported
Milestone Tracking
Supported
Portfolio Management
Supported
Resource Management
Supported
Time & Expense Tracking
Supported
Traditional Methodologies
Supported
Help Desk Features
Alerts / Escalation
Supported
Automated Routing
Supported
Community Forums
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
Incident Management
Not Supported
Interaction Tracking
Supported
IT Asset Management
Supported
Knowledge Base
Supported
Known Issue Management
Not Supported
Live Chat
Supported
Multi-Channel Communication
Supported
Multiple Brands / Products
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Self Service Portal
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Product Lifecycle Management Features
Change Management
Not Supported
Compliance Management
Not Supported
Cost Tracking
Supported
Design Management
Supported
Document Management
Not Supported
Product Data Management
Supported
Project Management
Supported
Requirements Management
Supported
Supplier Management
Not Supported
Project Portfolio Management Features
Budget Management
Supported
Collaboration
Supported
Dashboard
Supported
Issue Management
Supported
Milestone Tracking
Supported
Portfolio Management
Supported
Project Planning
Supported
Requirements Management
Supported
Resource Management
Supported
Status Tracking
Supported
Task Management
Supported
Time & Expense Tracking
Supported
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Integrations
Dropbox
Supported
Jira
Supported
Jira Work Management
Supported
Slack
Supported
Trello
Supported
Box
Not Supported
GitHub
Supported
GitLab
Supported
Google Drive
Supported
ITONICS
Supported
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Integrations
Dropbox
Supported
Jira
Supported
Jira Work Management
Supported
Slack
Supported
Trello
Supported
Box
Supported
GitHub
Not Supported
GitLab
Not Supported
Google Drive
Not Supported
ITONICS
Not Supported
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