eContact

eContact

SkyCreek
+
+

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About

​​Solves the problem of managing contacts and capturing activity from large number of field agents, sales reps, dealers, channel partners and employees. Completely customizable to fit your business operations. Feature-rich application with web and mobile interfaces and add-on modules of digital business cards and file sharing. ​​For data preparation, complex de-duplication, entity resolution, transformation, merging and purging of large databases residing on private cloud or on-premises. Ingestion of structured and unstructured data of any format. Fuzzy logic-based pattern matching algorithms, proven on tens of millions of records. On-premise and API based implementation of complex contact data extraction program, designed to return the key/value pairs from text. Works along with robotic process automation (RPA) products, scanners, digital transformation tools and OCR/automation software.

About

eContact currently facilitates millions of dynamic, intelligently timed and cost-suppressing multi-channel (IVR, SMS, Email) customer contacts per month for some of the largest, Fortune 500 contact operations in North America. Utilize tightly integrated IVR, email, and SMS text message capabilities to work in concert to deliver the right contact, over the right channel, to the right customer, at the right time. Dynamically ratchet up the volume of automated customer contacts to deliver within the highest probability contact windows to further maximize customer contact and action rates. Align outbound customer contact volumes to the level of customer support resources on hand, based on historical transfer rates and underlying service conditions. Incorporate individual channel preferences, customer status, and other customer variables to personalize the timing, message content, and frequency of customer contact attempts.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses searching for a solution to manage their contact data

Audience

Companies in need of a front-line customer contact management platform to optimize their costumer support and management operations

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$50.00/month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Contactous
Founded: 2015
Singapore
www.contactous.com

Company Information

SkyCreek
Founded: 2003
United States
www.skycreek.com/products/econtact/

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OutreachCRM

OutreachCRM

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Copy2Contact

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Categories

Categories

Contact Management Features

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

Contact Management Features

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

Integrations

Google Drive
Microsoft Excel
SAP Business One
Salesforce
Zoho CRM

Integrations

Google Drive
Microsoft Excel
SAP Business One
Salesforce
Zoho CRM
Claim Contactous and update features and information
Claim Contactous and update features and information
Claim eContact and update features and information
Claim eContact and update features and information