Connecteam vs. The Service Program Comparison


Connecteam	The Service Program Westrom Software	+	+
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About Connecteam is an award-winning all-in-one employee management solution for daily operations, communications, and human resource management. With Connecteam you can manage every aspect of your business on the go, no workstation needed. Easily engage and manage non-desk employees with Connecteam’s mobile-first platform that helps improve communication, enhance daily processes and increase productivity with custom checklists, forms, and reports. Schedule shifts and track accurate work hours with Connecteam’s automated GPS time clock and easily export approved timesheets to payroll. Connecteam helps you keep your employees sharp thanks to knowledge base centers and advanced training courses. Raise morale with employee recognition rewards and keep the entire company updated through the main news feed. Simplify employee communication, enhance professional skills, manage daily tasks and so much more, all in one app and for an affordable price.		About Manage your service business effectively and route more efficiently with the industry leading, service business software that seamlessly integrates with QuickBooks™. QuickBooks™ compatible. Easy to set up. Simple to use. Customer portal and robust mobile solution options. Seamlessly integrate with QuickBooks™. Post Invoices, employee time, bills etc. Works with classes and sales reps, no need for double entry. Enter/complete tasks & work orders. Take before and after pictures of jobs. Enter and view customer equipment, signature capture, print and/or email transactions. Service business software allows you to track customer profitability, improve staff communications, and effectively manage your routes. Optimize routes by area, day and tech. View details of each stop, map to each stop or service call while on the road. Generate Route Maps and optimize your stop order to be more efficient.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported		Platforms Supported Windows Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Businesses of all sizes with deskless teams, no matter where they are.		Audience Companies that use QuickBooks in need of a solution to improve their operations
Support Phone Support Supported 24/7 Live Support Supported Online Supported		Support Phone Support Supported 24/7 Live Support Supported Online Supported
API Offers API Supported		API Offers API Not Supported
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $29 for up to 30 users We keep it simple and affordable: Free 14-day trial (no credit card required) includes all features, so you can truly experience the product with no limitations. Small Business plan is free for up to 10 users. Premium plans start at $29/month, fixed price for the first 30 users. Free Version Supported Free Trial Supported		Pricing $49.00/month/user Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 4.9 / 5 ease 4.8 / 5 features 4.7 / 5 design 4.6 / 5 support 4.9 / 5 Read all reviews		Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros from Real Users Pros This has been fantastic! Not only does it keep everyone's hours organized, but it also gives us real-time insights into staffing and project timelines. This information is invaluable for accurate bidding on future jobs. This solution is great! It's easy to use, looks good, and offers fantastic value. Plus, the developers keep adding new features and updates, which is awesome. I highly recommend it! Easy to use mobile app for organization wide communication. It also provides a variety of communication channels like chat, email, surveys & alerts. What I appreciate most about Connecteam is its ability to serve as a comprehensive platform for employee contentment. From user-friendly surveys to effective communication tools, Connecteam streamlines the process of understanding and addressing employee needs, creating a bridge to a more satisfied and engaged workforce. Connecteam offers several advantages including its comprehensive suite of features for scheduling, communication, and task management. Its user-friendly interface and mobile accessibility make it an efficient and accessible choice for businesses seeking to optimize workforce management. This app excels with user-friendly tools, enhancing seamless communication & collaboration effortlessly. Finally an app with all the tools we were looking for! Up until now needed to pay for 4 different apps, and to ask our employees to download them. More effective management and monitoring of employees along with their progress in their tasks & projects. I rely on this software to effectively manage my small remote team, providing essential tools for management, communication, monitoring, and collaboration. Its user-friendly interface complements the extensive range of features, making it a cost-effective investment for our organization. This software significantly enhances our daily operations, ensuring that our team's needs are met efficiently and effectively. One advantage of using this software is the effectiveness of the management and communication of this software.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported		Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Connecteam Founded: 2015 United States connecteam.com		Company Information Westrom Software Founded: 2006 United States theserviceprogram.com
Alternatives Buddy Punch		Alternatives SingleOps SingleOps by Granum
Time Management from ISGUS ISGUS America LLC		mHelpDesk
InfoBox		RealGreen by WorkWave WorkWave
The Service Program Westrom Software		Vonigo
Jobber Jobber Software View All		Klipboard View All
Categories Absence Management Supported Attendance Tracking Supported Car Wash Management Supported Checklist Supported Cleaning Services Supported Collaboration Supported Document Management Supported Employee Communication Tools Supported Employee Engagement Supported Employee Recognition Supported Employee Scheduling Supported Employee Survey Supported Field Service Management Supported Forms Automation Supported Frontline Worker Communication Supported Home Services Supported Human Resources Supported HVAC Supported Internal Communications Supported Leave Management Supported Maintenance Management Supported Medical Scheduling Supported Onboarding Supported Plumbing Supported PTO Tracking Supported Restaurant Scheduling Supported Scheduling Supported Security Guard Management Supported Service Dispatch Supported Snow Removal Supported Task Management Supported Team Chat Supported Team Communication Supported Team Management Supported Time & Attendance Supported Time Clock Supported Time Tracking Supported Tradesman Job Management Supported Training Supported Work Schedule Makers Supported Workflow Management Supported Workforce Management Supported		Categories Cleaning Services Supported Equipment Maintenance Supported Facility Management Supported Field Service Management Supported Help Desk Supported HVAC Supported IT Service Supported Landscape Management Supported Maintenance Management Supported Pest Control Supported Plumbing Supported Service Dispatch Supported Snow Removal Supported Towing Supported Tradesman Job Management Supported Transportation Dispatch Supported
Cleaning Services Features Billing & Invoicing Not Supported Client Management Not Supported Dispatch Management Supported Inventory Control Not Supported Job Management Supported Mobile Access Supported Payroll Management Supported Quotes / Estimates Not Supported Recurring Appointments Supported Routing Not Supported Scheduling Supported Service History Tracking Supported Work Order Management Supported Field Service Management Features Billing & Invoicing Not Supported Contact Database Supported Contract Management Not Supported Customer Database Supported Dispatch Management Supported Electronic Signature Supported Inventory Management Not Supported Mobile Access Supported Payment Collection in the Field Not Supported Quotes / Estimates Not Supported Routing Not Supported Scheduling Supported Service History Tracking Supported Time Clock Supported Work Order Management Supported HVAC Features Billing & Invoicing Not Supported Customer Database Supported Dispatch Management Supported Inventory Control Not Supported Job Management Supported Maintenance Scheduling Supported Mobile Access Supported Quotes / Estimates Not Supported Routing Not Supported Scheduling Supported Service History Tracking Supported Technician Management Supported Work Order Management Supported Maintenance Management Features Asset Tracking Not Supported Billing & Invoicing Not Supported Calibration Management Not Supported Dispatch Management Supported Inventory Control Not Supported Inventory Management Not Supported Key & Lock Management Not Supported Mobile Access Supported Planning Calendar Supported Predictive Maintenance Not Supported Preventive Maintenance Supported Purchasing Not Supported Scheduling Supported Service History Tracking Supported Technician Management Supported Work Order Management Supported Plumbing Features Billing & Invoicing Not Supported Customer Database Supported Dispatch Management Supported Inventory Control Not Supported Job Management Supported Mobile Access Supported Quotes / Estimates Not Supported Routing Not Supported Scheduling Supported Service History Tracking Supported Technician Management Supported Work Order Management Supported Service Dispatch Features Billing & Invoicing Not Supported Call Center Management Supported Contract Management Not Supported Customer Database Supported Inventory Control Not Supported Job Management Supported Job Tracking Supported Mobile Access Supported Routing Not Supported Scheduling Supported Self Service Portal Supported Service History Tracking Supported Technician Management Supported Work Order Management Supported Tradesman Job Management Features Contract Management Not Supported Customer Database Not Supported Dispatch Management Supported For Builders Not Supported For Electricians Supported For Field Service Businesses Supported For HVAC Supported For Plumbers Supported For Roofers Supported Invoicing Not Supported Job Tracking Supported Payments Not Supported Quoting Not Supported Reporting Not Supported Scheduling Supported Time Tracking Supported Show More Features Absence Management Features Analytics/Reporting Supported Approval Process Control Supported Attendance Tracking Supported Calendar Management Supported Compliance Management Supported Employee Database Supported Employee Scheduling Supported Leave Policy Management Supported Notifications/Alerts Supported Overtime Management Supported Role-Based Permissions Supported Time Off Management Supported Timesheet Management Supported Attendance Tracking Features Absence Management Supported Calendar Management Supported Employee Scheduling Supported Employee Time Clock Supported FMLA Tracking Supported Overtime Tracking Supported Reporting/Analytics Supported Self Service Portal Supported Time Tracking Supported Timesheets Supported Vacation / Leave Tracking Supported Collaboration Features Brainstorming Supported Calendar Management Supported Chat / Messaging Supported Contact Management Supported Content Management Supported Document Management Supported Project Management Not Supported Real Time Editing Supported Task Management Supported Version Control Not Supported Video Conferencing Not Supported Document Management Features Access Controls Supported Archiving & Retention Supported Collaboration Tools Supported Compliance Tracking Supported Document Archiving Supported Document Assembly Supported Document Capture Supported Document Conversion Not Supported Document Delivery Not Supported Document Indexing Supported Document Retention Supported Electronic Signature Supported Email Management Not Supported File Recovery Not Supported File Type Conversion Not Supported Forms Management Supported Full Text Search Supported Offline Access Not Supported Optical Character Recognition Not Supported Print Management Supported Version Control Not Supported Employee Communication Tools Features Activity / News Feed Supported Audio / Video Conferencing Not Supported Blogs Not Supported Chat / Messaging Supported Employee Directory Supported Event Calendar Supported File Sharing Supported Knowledge Management Supported Newsletter Management Supported Surveys & Feedback Supported Employee Engagement Features Benchmarking Supported Cultural Alignment Supported Employee Awards Supported Employee Guides Supported Employee Recognition Supported Feedback Management Supported Goal Management Not Supported Health & Wellness Programs Not Supported Performance Management Supported Pulse Surveys Supported Employee Recognition Features eCards Supported Goals Not Supported Leaderboards / Activity Tracking Supported Manager-to-Peer Recognition Supported Mention Management Supported Nominations Not Supported Peer-to-Peer Recognition Supported Performance Management Not Supported Rewards Catalog Supported Rewards Points Supported Social Recognition Supported Employee Scheduling Features Appointment Management Not Supported Automated Scheduling Supported Calendar Management Supported Employee Database Supported Group Scheduling Supported Messaging Supported Mobile Access Supported Payroll Management Supported Reporting/Analytics Supported Resource Management Supported Schedule Distribution Supported Scheduling Supported Shift Scheduling Supported Shift Swapping Supported Time Clock Supported Time Tracking Supported Vacation / Leave Tracking Supported Forms Automation Features Approval Process Control Supported Archiving & Retention Supported Collaboration Supported Document Indexing Supported Drag & Drop Supported Full Text Search Supported Remote Document Access Supported Rules-Based Workflow Supported Text Editing Not Supported Version Control Not Supported Human Resources Features 360 Degree Feedback Supported Applicant Tracking Not Supported Attendance Management Supported Benefits Management Supported Career Development Planning Not Supported Compensation Management Not Supported Compliance Management Supported Employee Database Supported Employee Lifecycle Management Supported Onboarding Supported Payroll Management Supported Performance Management Supported Recruiting Management Not Supported Self Service Portal Supported Succession Planning Not Supported Time & Attendance Management Supported Time Off Management Supported Timesheets Supported Training Management Supported Internal Communications Features App Integration Not Supported Blogs Not Supported Chat/Messaging Supported Email Management Not Supported Employee Directory Supported Event Calendar Supported Newsletter Management Supported Photo Gallery Supported Social Sharing Supported Survey Management Supported Telephony Not Supported Video Chat Not Supported Voice Chat Supported Leave Management Features Approval Process Control Supported Calendar Management Supported Employee Scheduling Supported FMLA Tracking Supported Leave & Absence Reporting Supported Leave Policy Management Supported Self Service Portal Supported Medical Scheduling Features Appointment Management Not Supported Billing & Invoicing Not Supported Drag & Drop Supported Facility Scheduling Not Supported Multi-Location Supported No-Show Tracking Supported On Call Scheduling Supported Patient Records Not Supported Patient Scheduling Not Supported Physician Management Not Supported Recurring Appointments Not Supported Self Service Portal Supported Staff Scheduling Supported Onboarding Features Course Management Supported Document Management Supported E-Verify / I-9 Forms Supported Electronic Forms Supported Electronic Signature Supported Employee Handbook Supported Employee Portal Supported File Management Supported Job Description Management Not Supported Orientation Management Supported Self Service Portal Supported Task Management Supported Tax Forms Not Supported Training Management Supported Scheduling Features Alerts/Notifications Supported Appointment Scheduling Not Supported Automated Scheduling Supported Calendar Management Supported Class Scheduling Supported Employee Scheduling Supported Facility Scheduling Supported Group Scheduling Supported Interview Scheduling Not Supported Meeting Room Booking Not Supported Multi-Location Supported Online Scheduling Supported Payment Processing Not Supported Real-time Scheduling Supported Reservations Not Supported Resource Scheduling Supported Room Booking Management Not Supported Task Management Features Collaboration Supported Create Subtasks Supported Gamification Not Supported Gantt Charts Not Supported Mobile Access Supported Percent-Complete Tracking Supported Progress Tracking Supported Recurring Tasks Supported Reporting/Analytics Supported Spreadsheet View Supported Task Board View Supported Task Planning Supported Task Scheduling Supported Task Tracking Supported Time Tracking Supported To-Do List View Supported Team Chat Features End-to-End Encryption (E2EE) Not Supported File Sharing Supported Groups / Channels Supported Payments Not Supported Search / Filter Supported Self-Destructing Messages Not Supported Stickers / GIFs Supported Threaded Discussion Supported Video Conferencing Not Supported Voice Calling Not Supported Team Communication Features Activity / News Feed Supported Audio Calls Not Supported Calendar Management Supported Chat / Messaging Supported Discussion Threads Supported File Sharing Supported Mobile Access Supported Push Notifications Supported Search Supported Surveys & Feedback Supported Task Management Supported Video Conferencing Not Supported Team Management Features Assignment Management Supported Commenting / Notes Supported Goal Setting / Tracking Supported Messaging Supported Productivity Analysis Supported Progress Tracking Supported Project Planning Not Supported Resource Management Supported Task Management Supported Third Party Integration Supported Time Tracking Supported Time Clock Features Biometric Recognition Not Supported Hourly Employee Tracking Supported Messaging Supported Mobile Access Supported Online Punch Card Supported Payroll Management Supported Punch card Supported Reporting/Analytics Supported Salaried Employee Tracking Supported Sick Leave Tracking Supported Vacation / Leave Tracking Supported Workstation Tracking Supported Time Tracking Features Automatic Time Capture Supported Billable & Non-Billable Hours Supported Billing & Invoicing Not Supported Employee Database Supported Expense Tracking Supported Mobile Time Tracking Supported Multiple Billing Rates Not Supported Offline Time Tracking Not Supported Online Time Tracking Supported Overtime Calculation Supported Time per Project Reporting Supported Timesheet Management Supported Vacation / Leave Tracking Supported Training Features Academic / Education Not Supported Asynchronous Learning Not Supported Blended Learning Not Supported Built-In Course Authoring Supported Built-in LMS Supported Certification Management Not Supported Corporate / Business Not Supported eCommerce Not Supported Learner Portal Supported Mobile Learning Supported Simulation Not Supported Synchronous Learning Not Supported Training Companies Supported Workflow Management Features Access Controls/Permissions Supported Approval Process Control Supported Business Process Automation Supported Calendar Management Supported Compliance Tracking Supported Configurable Workflow Supported Customizable Dashboard Supported Document Management Supported Forms Management Supported Graphical Workflow Editor Supported Mobile Access Supported No-Code Supported Task Management Supported Third Party Integrations Supported Workflow Configuration Supported Workforce Management Features Budgeting & Forecasting Not Supported Contractor Management Supported Employee Lifecycle Management Supported Labor Projection Not Supported Performance Appraisal Supported Recruiting Management Not Supported Scheduling Supported Skills Tracking Supported Time & Attendance Supported Variable Workforce Supported		Cleaning Services Features Billing & Invoicing Supported Client Management Supported Dispatch Management Supported Inventory Control Not Supported Job Management Supported Mobile Access Supported Payroll Management Supported Quotes / Estimates Supported Recurring Appointments Supported Routing Supported Scheduling Supported Service History Tracking Not Supported Work Order Management Supported Field Service Management Features Billing & Invoicing Supported Contact Database Supported Contract Management Supported Customer Database Supported Dispatch Management Supported Electronic Signature Supported Inventory Management Supported Mobile Access Supported Payment Collection in the Field Supported Quotes / Estimates Supported Routing Supported Scheduling Supported Service History Tracking Supported Time Clock Supported Work Order Management Supported HVAC Features Billing & Invoicing Not Supported Customer Database Supported Dispatch Management Supported Inventory Control Supported Job Management Supported Maintenance Scheduling Supported Mobile Access Supported Quotes / Estimates Supported Routing Supported Scheduling Supported Service History Tracking Not Supported Technician Management Not Supported Work Order Management Not Supported Maintenance Management Features Asset Tracking Supported Billing & Invoicing Not Supported Calibration Management Supported Dispatch Management Not Supported Inventory Control Supported Inventory Management Supported Key & Lock Management Supported Mobile Access Supported Planning Calendar Supported Predictive Maintenance Supported Preventive Maintenance Supported Purchasing Supported Scheduling Supported Service History Tracking Supported Technician Management Supported Work Order Management Supported Plumbing Features Billing & Invoicing Supported Customer Database Supported Dispatch Management Supported Inventory Control Supported Job Management Supported Mobile Access Supported Quotes / Estimates Supported Routing Supported Scheduling Supported Service History Tracking Supported Technician Management Supported Work Order Management Supported Service Dispatch Features Billing & Invoicing Supported Call Center Management Supported Contract Management Supported Customer Database Supported Inventory Control Supported Job Management Supported Job Tracking Supported Mobile Access Supported Routing Supported Scheduling Supported Self Service Portal Supported Service History Tracking Supported Technician Management Supported Work Order Management Supported Show More Features Equipment Maintenance Features Customer Database Supported Dispatch Management Supported Equipment Tracking Supported Inventory Control Supported Job Management Supported Maintenance Scheduling Supported Warranty Tracking Supported Work Order Management Supported Facility Management Features Asset Management Supported Commercial Properties Supported Equipment Management Supported Facility Scheduling Not Supported Incident Management Not Supported Inspection Management Supported Inventory Control Supported Maintenance Tracking Supported Preventive Maintenance Supported Residential Properties Supported Room Scheduling Not Supported Schools Supported Space Planning Not Supported Vendor Management Supported Visitor Management Not Supported Work Order Management Supported Help Desk Features Alerts / Escalation Supported Automated Routing Supported Community Forums Not Supported Customizable Branding Supported Document Storage Supported Email Integration Supported Incident Management Not Supported Interaction Tracking Supported IT Asset Management Supported Knowledge Base Supported Known Issue Management Supported Live Chat Not Supported Multi-Channel Communication Supported Multiple Brands / Products Supported Network Monitoring Supported Real-time Chat Supported Self Service Portal Supported Service Level Agreement (SLA) Management Supported Ticket Management Supported IT Service Features Contract Management Supported Incident Management Supported IT Asset Management Supported Knowledge Management Supported Release Management Supported Self Service Portal Supported Service Catalog Supported Service Reporting Supported Ticket Management Supported Landscape Management Features Billing & Invoicing Supported Contract Management Supported Customer Database Supported Dispatch Management Supported Groundskeeping Supported Inventory Control Supported Irrigation Tracking Supported Job Management Supported Landscape Design Not Supported Mobile Access Supported Payroll Management Not Supported Plant Database Not Supported Quotes / Estimates Supported Routing Supported Scheduling & Appointments Supported Work Order Management Not Supported Pest Control Features Billing & Invoicing Supported Customer Service History Supported Dispatch Management Supported Fleet Management Supported Inventory Control Supported Mobile Access Not Supported Pest Activity Tracking Supported Pesticide Usage Tracking Supported Property Layouts Supported Quotes / Estimates Supported Scheduling Supported Towing Features Billing & Invoicing Supported Client Management Supported Commission Management Supported Fleet Management Supported Fuel Management Supported Lot Management Not Supported Maintenance Management Supported Routing Supported Transportation Dispatch Features Billing & Invoicing Supported Computer Aided Dispatch Not Supported Customer Database Supported Emergency Dispatch Not Supported Fuel Management Not Supported Mileage Tracking Not Supported Order Management Not Supported Routing Supported Scheduling Supported Vehicle Tracking Supported
Integrations QuickBooks Online Supported QuickBooks Online Advanced Supported Dropbox Supported Google Calendar Supported Google Drive Supported Gusto Supported NextBee Supported PayCheck Supported Paychex Flex Supported QuickBooks Payroll Supported Xero Supported YouTube Supported Zapier Supported Show More Integrations View All 13 Integrations		Integrations QuickBooks Online Supported QuickBooks Online Advanced Supported Dropbox Not Supported Google Calendar Not Supported Google Drive Not Supported Gusto Not Supported NextBee Not Supported PayCheck Not Supported Paychex Flex Not Supported QuickBooks Payroll Not Supported Xero Not Supported YouTube Not Supported Zapier Not Supported Show More Integrations View All 3 Integrations
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