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About

Compass is a digital adoption and user guidance platform designed to help organizations guide employees and customers through complex software systems using AI-powered assistance, interactive walkthroughs, and structured knowledge resources. It enables businesses to create step-by-step application walkthroughs that simplify complicated processes by guiding users through tasks directly inside digital tools, ensuring consistent execution and reducing errors. These walkthroughs can be customized to support onboarding, training, and operational workflows so users can quickly learn how to navigate enterprise software environments without extensive manual instruction. Compass also allows organizations to build centralized knowledge bases containing articles, documentation, and user manuals that employees and customers can access at any time for self-service support.

About

Newired empowers companies to guide users to resources and answers on virtually any web application, by making the user learn and perform on the go. We shall not forget that digital is, first and foremost, for people. -Newired makes technology and software more accessible, replacing any disconnected documentation, tutorial, or training with contextual in-place guidance and support. -Newired guides users with in-place help so they can learn by doing until they comprehend it and are comfortable with challenging content, with support that ensures process compliance in complex internal applications. -Newired can be deployed on any web-based application or website without touching the code and can be adapted to meet customers' needs.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Businesses and product teams wanting a solution to guide employees and customers through complex digital platforms using interactive walkthroughs, knowledge bases, and AI support

Audience

SMBs and Enterprises

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$120 per month
Free Version Supported
Free Trial Not Supported

Pricing

$ 6,480 per year
Find more information on the Newired pricing page: https://www.newired.com/newired-pricing/
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Compass
United States
icompass.io

Company Information

Newired
Founded: 2017
Italy
www.newired.com/sourceforge-digital-adoption-platform/

Alternatives

Tango

Tango

Tango.ai

Alternatives

Command AI

Command AI

Amplitude
StepsKit

StepsKit

Crown Road Software

Categories

Categories

Onboarding Supported
Training Supported

Digital Adoption Platforms Features

Audience Segmentation Supported
Content Creation Supported
Contextual Guidance Supported
Data Validation Not Supported
In-App Training Supported
Launch Management Supported
Multi-Language Supported
Self Service Tools Supported
Surveys & Feedback Supported
User Onboarding Supported

Customer Engagement Features

Analytics Supported
Churn Management Supported
Communication Management Not Supported
Community Management Not Supported
Content Syndication Supported
Feedback Collection Supported
Gamification Supported
Live Chat Not Supported
Video Content Supported

Customer Experience Features

Action Management Supported
Analytics Supported
Customer Segmentation Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Supported
Multi-Channel Collection Supported
Sentiment Analysis Supported
Survey Management Supported
Text Analysis Supported
Trend Analysis Supported

Onboarding Features

Course Management Not Supported
Document Management Supported
E-Verify / I-9 Forms Not Supported
Electronic Forms Supported
Electronic Signature Not Supported
Employee Handbook Supported
Employee Portal Supported
File Management Supported
Job Description Management Supported
Orientation Management Not Supported
Self Service Portal Supported
Task Management Not Supported
Tax Forms Not Supported
Training Management Supported

Training Features

Academic / Education Supported
Asynchronous Learning Supported
Blended Learning Supported
Built-In Course Authoring Not Supported
Built-in LMS Not Supported
Certification Management Not Supported
Corporate / Business Supported
eCommerce Supported
Learner Portal Supported
Mobile Learning Not Supported
Simulation Supported
Synchronous Learning Supported
Training Companies Supported

Integrations

Salesforce Not Supported
Zendesk Not Supported

Integrations

Salesforce Supported
Zendesk Supported
Claim Compass and update features and information
Claim Compass and update features and information
Claim Newired and update features and information
Claim Newired and update features and information